Director of Sales

Maintains a high level of occupancyMaintains up-to-date records of all communication with prospective customers using the appropriate lead management system specified by the Regional Dir. of Sales and MarketingOverseas the tracking of prospective customer from initial contact through to close and move-inPossesses and maintains a strong knowledge of the community, its benefits, and the services providedPossesses and maintains a strong knowledge of all competitor’s unique selling points, services provided and ratesBuilds and maintains a positive and trusting relationship with prospects through listening and understanding needs and asking questions to acquire more information about specific situationsRemains current on unit status and vacancy mapIntroduces prospective residents and family members to associates, as well as other residents providing opportunities for them to experience the benefits and warmth of the communityGuiding the prospect to make the decision that best fits their individual needsAttempts to close early and oftenIs able to overcome objections and close the saleMeets sales, phone out and appointment standards on a consistent basisProvides regular reports to the Dir. of Sales & Marketing regarding sales achievements, status of interested prospects, and implementation of the marketing planProvides the family with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-inWorks with the Dir. of Resident Care, Dir. of Assisted Living or Dir. of Memory Care to schedule an assessment with the resident as requiredInforms all associates of the pending move-in date and the necessary information about the residentAssists the resident and their family with the transition process through on-going communication, sensitivityProvides direction and support to other sales staff in achieving and exceeding the community’s sales and move-in goals and reassuranceWorks with the Dir. of Sales & Marketing (if applicable) to establish exchange of information on inventory and other sales issues in order to anticipate and prioritize fast resale of cancelled contractsMaintains and protects confidentiality or resident informationCarries out other duties as assigned by Dir. of Sales & Marketing or Executive Director including any on-call responsibility and MOD requirementsAttends required community meetings and completes required reports in a neat and timely mannerAvailability to work evenings and weekends if necessaryEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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