City of New York
DIRECTOR OF SOLUTION ENGINEERING
City of New York, Lincoln, Nebraska, United States, 68511
APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE IMMEDIATELY REACHABLE ON EXAM NO. 1139.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Identification, Food Assistance, and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is the DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Position Overview
Under the general direction of the DSS Information Technology Services’ Enterprise Solutions Engineering office is recruiting for 1 (one) Computer Specialist Software IV, to function as a Director of Solution Engineering for IDNYC.
Responsibilities
Establish control and process over the software development life-cycle, delivery of shared APIs, and user experience and interfaces of IDNYC products.Manage the unit of professional staff and evaluate the work performance assigned to the unit.Responsible for the effective communication of tasks, project status, strategies, risks, and other issues both verbally and in writing to the supervised staff, supervisors, executive management, and other key stakeholders through participation in meetings and written documentation.Collaborate with the programs Executive Director and agency leadership to ensure individual operations are within budget.Support the processes governed by the Project Management Office (PMO) and IT Service Management (ITSM).Provide support to the IDNYC program, affiliates, partners, and other agency stakeholders who consume IDNYC solutioning products and manage documentation of trouble tickets in the agency’s IT service management system.Responsible for effectively implementing agile work plans to enhance/maintain/support the IDNYC/Municipal Identification Card products and solutions.
Work Locations
15 Metrotech
Hours/Schedule
Monday - Friday, Flex Schedules
Minimum Qualifications
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in (1) above, including one year in a project leader capacity or as a major contributor on a complex project; or(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A master's degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four-year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Identification, Food Assistance, and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is the DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Position Overview
Under the general direction of the DSS Information Technology Services’ Enterprise Solutions Engineering office is recruiting for 1 (one) Computer Specialist Software IV, to function as a Director of Solution Engineering for IDNYC.
Responsibilities
Establish control and process over the software development life-cycle, delivery of shared APIs, and user experience and interfaces of IDNYC products.Manage the unit of professional staff and evaluate the work performance assigned to the unit.Responsible for the effective communication of tasks, project status, strategies, risks, and other issues both verbally and in writing to the supervised staff, supervisors, executive management, and other key stakeholders through participation in meetings and written documentation.Collaborate with the programs Executive Director and agency leadership to ensure individual operations are within budget.Support the processes governed by the Project Management Office (PMO) and IT Service Management (ITSM).Provide support to the IDNYC program, affiliates, partners, and other agency stakeholders who consume IDNYC solutioning products and manage documentation of trouble tickets in the agency’s IT service management system.Responsible for effectively implementing agile work plans to enhance/maintain/support the IDNYC/Municipal Identification Card products and solutions.
Work Locations
15 Metrotech
Hours/Schedule
Monday - Friday, Flex Schedules
Minimum Qualifications
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in (1) above, including one year in a project leader capacity or as a major contributor on a complex project; or(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A master's degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four-year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement
New York City Residency is not required for this position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
#J-18808-Ljbffr