Harris Blitzer Sports and Entertainment
Director, Member Services
Harris Blitzer Sports and Entertainment, Newark, New Jersey, us, 07175
Harris Blitzer Sports and Entertainment - Director, Member Services - Newark, New Jersey
Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the Delaware Blue Coats, and the Utica Comets. HBSE strives to positively impact the local communities through the powerful platform of sports.HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do. Prudential Center hosts more than 175 concerts, family shows, and special events annually.At HBSE, we engage, represent and reflect diverse voices of employees, players, fans, and communities. We are dedicated to hiring the best talent that is reflective of where we live, work, and play.Job Description
POSITION SUMMARY: The New Jersey Devils are searching for a Director of Member Services to help drive and achieve the annual retention efforts of the Member Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement strategy, setting and monitoring staff accountability metrics, designing all communication to Members, hiring and training the staff, and planning and executing Member events.RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Develop the strategy and execution of annual renewal plans to achieve retention goals of the Black and Red Membership base.Plan and implement year-round events to engage Members of the Black and Red.Enhance, oversee and execute Devils Membership Rewards Program.Lead, motivate, develop, train and retain a team of (1) Manager and (8) Member Services Account Managers.Recruit and develop a world-class service department by interviewing, hiring, and onboarding new employees.Setting weekly, monthly, and yearly goals for the Member Services staff.Conducting one-on-ones with the Member Services team to identify issues and help troubleshoot.Monitor and appraise team performance and efficiency on an ongoing basis.Work collaboratively with other departments to accomplish goals, tasks, and projects.Effectively utilize PowerPoint, Excel, and Outlook to communicate vision and strategy to senior leadership.Engage with season ticket members proactively to ensure elite service and resolve member issues.Perform other tasks and responsibilities as directed.QUALIFICATIONS:
Bachelor’s Degree required, preferably in Business or Communications.3+ years of experience in Sales/Service and at least one year in a managerial capacity.Must be a strategic and critical thinker who is dynamic, forward-thinking, extremely analytical, and well organized.Must maintain confidentiality and use discretion when privy to sensitive information.Must possess outstanding problem-solving capabilities to address and resolve issues.Proficient in Microsoft Office.Must be able to work long hours, including nights, weekends, and holidays.OUR BENEFITS:
Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)Generous parental leave policies401K (100% up to 5% is matched, after 1 year of service)Unlimited Paid Time Off13 Paid HolidaysComplimentary or Discounted Sports & Concert TicketsOn-Site Fitness RoomsOther League & Partner DiscountsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, leading venue Prudential Center in Newark, N.J., the Delaware Blue Coats, and the Utica Comets. HBSE strives to positively impact the local communities through the powerful platform of sports.HBSE offers an energetic work environment built on collaboration, growth, and a quest to excel in everything we do. Prudential Center hosts more than 175 concerts, family shows, and special events annually.At HBSE, we engage, represent and reflect diverse voices of employees, players, fans, and communities. We are dedicated to hiring the best talent that is reflective of where we live, work, and play.Job Description
POSITION SUMMARY: The New Jersey Devils are searching for a Director of Member Services to help drive and achieve the annual retention efforts of the Member Services team. The Director will be responsible for driving season ticket renewals through developing a comprehensive season ticket member engagement strategy, setting and monitoring staff accountability metrics, designing all communication to Members, hiring and training the staff, and planning and executing Member events.RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Develop the strategy and execution of annual renewal plans to achieve retention goals of the Black and Red Membership base.Plan and implement year-round events to engage Members of the Black and Red.Enhance, oversee and execute Devils Membership Rewards Program.Lead, motivate, develop, train and retain a team of (1) Manager and (8) Member Services Account Managers.Recruit and develop a world-class service department by interviewing, hiring, and onboarding new employees.Setting weekly, monthly, and yearly goals for the Member Services staff.Conducting one-on-ones with the Member Services team to identify issues and help troubleshoot.Monitor and appraise team performance and efficiency on an ongoing basis.Work collaboratively with other departments to accomplish goals, tasks, and projects.Effectively utilize PowerPoint, Excel, and Outlook to communicate vision and strategy to senior leadership.Engage with season ticket members proactively to ensure elite service and resolve member issues.Perform other tasks and responsibilities as directed.QUALIFICATIONS:
Bachelor’s Degree required, preferably in Business or Communications.3+ years of experience in Sales/Service and at least one year in a managerial capacity.Must be a strategic and critical thinker who is dynamic, forward-thinking, extremely analytical, and well organized.Must maintain confidentiality and use discretion when privy to sensitive information.Must possess outstanding problem-solving capabilities to address and resolve issues.Proficient in Microsoft Office.Must be able to work long hours, including nights, weekends, and holidays.OUR BENEFITS:
Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)Generous parental leave policies401K (100% up to 5% is matched, after 1 year of service)Unlimited Paid Time Off13 Paid HolidaysComplimentary or Discounted Sports & Concert TicketsOn-Site Fitness RoomsOther League & Partner DiscountsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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