Regional Sales Account Manager - City Cruises - San Francisco / Berkeley

City Experiences, Anchored by Hornblower, is seeking a Regional Sales Account Manager for our City Cruises operations in San Francisco.Base pay of $31.25 hourly with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan.About UsCity Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.About The OpportunityDo you share City Experiences passion for providing amazing experiences? The successful Regional Account Manager will successfully sell group and charter business utilizing inside and outside sales efforts to achieve the regional sales goals.About YouThis person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.Essential Duties & ResponsibilitiesMeet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelop comprehensive knowledge of customer and market needsExecute the sales plan using effective sales techniquesGenerate leads primarily using telemarketing and networking through current customers, and may attend trade shows and industry eventsConvert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, using effective closing techniquesIdentify customer needs and use in-depth product knowledge to prepare winning proposalsPresent proposals convincingly over the phone and in person during site inspections and appointmentsSuccessfully up-sell existing clients to higher value itemsHandle objections and solve customer problemsEstablish relationships with associations/business organizations and generate referralsEnsure prompt responses to customer inquiriesCommunicate complete and accurate product details to the operations teamFollow up with customers within 24 hours after the cruise to further develop the accountWork with the Director of Sales to resolve all customer issuesUse Salesforce (CRM software) to effectively plan and manage activities and track productivityUse ANCHOR (reservation software) to accurately book ordersMaintain proper personal organization and manage time wellWork with Sales Assistant to collect payments and maintain accounts receivable within aging guidelinesAdditional job duties as assigned.Requirements & QualificationsMUST HAVE event sales experienceMinimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experiencePrefer bachelor’s degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft Office products and CRM softwareAnalytical skills required to identify and exploit selling opportunitiesExcellent oral communication skillsProposal writing is required; must communicate effectively in written formEstablish and maintain effective working relationshipsMust have ability to persuade and influence peopleProven leadership skillsMust be able to listen effectively, assess situations, determine relevant issues, identify solutions, and gain consensus.The RESPECT Service System

embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type. The Company participates in the E-Verify program in certain locations.

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