Tesla
Windows Desktop Engineer, IT Operations
Tesla, Austin, Texas, us, 78716
This position within the IT Operations team will serve primarily to curate, refine, maintain, and improve workstation standards and related systems for Tesla's global endpoint fleet. The primary task of this position will be to architect and troubleshoot all endpoint related systems and software, while also assisting with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team's SLAs and/or project requirements.
Responsibilities
Engineer, implement, and manage Windows client imaging/provisioning workflowsManage, maintain, and evolve enterprise client endpoints and management systems Microsoft Endpoint Configuration Manager (SCCM) and IntuneEngineer, implement, and manage automation and integration workflows between IT systems supporting enterprise client management strategyDevelop, implement, and manage client endpoint management configurations and policiesEvaluate, test, and validate new hardware in response to evolving business requirementsManage IT systems utilized to support related client endpoint user experience and workflowsServe as ultimate escalation point for technical support teamsDevelop and assess innovative solutions for business-driven projects and initiativesCollaborate with cross-functional teams to plan, coordinate, and execute IT projectsRequirements
Bachelor's Degree in computer science or equivalent experience and evidence of exceptional ability5+ years' experience in client endpoint supportKnowledge of Windows client environments, including both hardware and software, at an advanced or expert levelExperience with Microsoft Endpoint Configuration Manager (SCCM), Intune, modern management concepts (Microsoft AutoPilot, MDM), Entra/Azure, Active Directory, Group PolicyProficient in one or more modern scripting languages (ex: PowerShell, Python, Bash)Strong attention to detail with excellent follow-up and customer service skillsAbility to communicate effectively, both orally and in writing, to establish and maintain cooperative working relationships with others while performing assigned dutiesAbility to work independently or with minimal supervisionAbility to exercise independent judgment consistent with department standardsAbility to organize and prioritize workflow and to meet established timeframes and deadlinesCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program
Responsibilities
Engineer, implement, and manage Windows client imaging/provisioning workflowsManage, maintain, and evolve enterprise client endpoints and management systems Microsoft Endpoint Configuration Manager (SCCM) and IntuneEngineer, implement, and manage automation and integration workflows between IT systems supporting enterprise client management strategyDevelop, implement, and manage client endpoint management configurations and policiesEvaluate, test, and validate new hardware in response to evolving business requirementsManage IT systems utilized to support related client endpoint user experience and workflowsServe as ultimate escalation point for technical support teamsDevelop and assess innovative solutions for business-driven projects and initiativesCollaborate with cross-functional teams to plan, coordinate, and execute IT projectsRequirements
Bachelor's Degree in computer science or equivalent experience and evidence of exceptional ability5+ years' experience in client endpoint supportKnowledge of Windows client environments, including both hardware and software, at an advanced or expert levelExperience with Microsoft Endpoint Configuration Manager (SCCM), Intune, modern management concepts (Microsoft AutoPilot, MDM), Entra/Azure, Active Directory, Group PolicyProficient in one or more modern scripting languages (ex: PowerShell, Python, Bash)Strong attention to detail with excellent follow-up and customer service skillsAbility to communicate effectively, both orally and in writing, to establish and maintain cooperative working relationships with others while performing assigned dutiesAbility to work independently or with minimal supervisionAbility to exercise independent judgment consistent with department standardsAbility to organize and prioritize workflow and to meet established timeframes and deadlinesCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program