Contour Data Solutions
Level 2 Network Operations Support Engineer
Contour Data Solutions, Phila, Pennsylvania, United States, 19117
Level 2 Network Operations Support Engineer
Experience:
5+ Years of Experience
Salary:
65K-85K Plus Benefits
Shift Time:
11am - 7pm EST
Description:
Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Network Professional who will be responsible for the day-to-day- activities, change controls and maintenance on all networking equipment that includes patching, replacing and troubleshooting. Serve as escalation and mentor to the Level 1 Team.
Major Responsibilities:
3-4 years of experience with IT helpdesk or support position.
Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
Have a strong understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
Able to self-manage and hold themselves accountable.
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
Enjoy people and care to develop strong relationships with clients.
The Job:
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
Just as the Level 3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!
Learn the ins and outs of our clients' unique work environments.
Work to quickly resolving incidents submitted by our clients.
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
Enter all work as service tickets and time as it occurs.
Implementation and support of hardware: servers, workstations, firewalls, switches, wireless access points, UPS batteries and other equipment.
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
IT environment documentation to include system reviews and recommendations.
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Must have qualifications:
Bachelor's degree in engineering, computer science, management information systems, or related field preferred. Equivalent work experience may be substituted.
3 + years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks.
3+ years of experience in Network Capacity Planning, Performance. Monitoring / Management and Network Design Architecture
3+ years of experience in routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing using BGP for dual ISP •
3+ years of experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB • Cisco CCNP / CCIE certifications desired
Experience designing, configuring, and deploying network switches/routers. Including expertise in QoS/CoS, traffic shaping and bandwidth throttling
Advanced knowledge for the implementation and support of Quality-of-Service (QoS), and MPLS-based networks is required. Voice-over-IP (VoIP) a plus.
Strong understanding of Cisco routers and switches in a corporate infrastructure • Strong understanding of network security practices and tools. Network Security (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
Experience with Cisco AMP - Advanced Malware Protection
Experience with Cisco Umbrella (On-premise and Cloud Solutions.)
Experience with DUO MFA
Bonus:
Group Policy experience in pushing software to client computers.
Group Policy experience with Windows 10 deployments.
Experience with iPhone/iPad/Android.
Experience supporting phone systems from Microsoft Teams
Experience with Apple computers in a networked environment.
Experience creating images of computers and deploying across network.
Networking experience (configuring/deploying network switches)
Wireless network support.
Nable RMM (remote management of computers).
Cisco/Meraki equipment experience
Experience supporting printers/copiers in a networked environment.
Certifications are preferred. Microsoft Certs are a big plus.
Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V.
Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.
Implementations and support of backup and disaster recovery solutions.
Non-skill requirements:
Pass a background check.
Able and willing to lift 50+ lbs of equipment.
Be legal US citizen or have a USA work permit
Have reliable transportation to get to and from office and to client locations.
Experience:
5+ Years of Experience
Salary:
65K-85K Plus Benefits
Shift Time:
11am - 7pm EST
Description:
Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Network Professional who will be responsible for the day-to-day- activities, change controls and maintenance on all networking equipment that includes patching, replacing and troubleshooting. Serve as escalation and mentor to the Level 1 Team.
Major Responsibilities:
3-4 years of experience with IT helpdesk or support position.
Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System)
Have a strong understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
Able to self-manage and hold themselves accountable.
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
Enjoy people and care to develop strong relationships with clients.
The Job:
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
Just as the Level 3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!
Learn the ins and outs of our clients' unique work environments.
Work to quickly resolving incidents submitted by our clients.
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
Enter all work as service tickets and time as it occurs.
Implementation and support of hardware: servers, workstations, firewalls, switches, wireless access points, UPS batteries and other equipment.
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
IT environment documentation to include system reviews and recommendations.
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Must have qualifications:
Bachelor's degree in engineering, computer science, management information systems, or related field preferred. Equivalent work experience may be substituted.
3 + years of experience of design, implementation, maintenance, and troubleshooting of large, complex IP-based networks.
3+ years of experience in Network Capacity Planning, Performance. Monitoring / Management and Network Design Architecture
3+ years of experience in routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing using BGP for dual ISP •
3+ years of experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB • Cisco CCNP / CCIE certifications desired
Experience designing, configuring, and deploying network switches/routers. Including expertise in QoS/CoS, traffic shaping and bandwidth throttling
Advanced knowledge for the implementation and support of Quality-of-Service (QoS), and MPLS-based networks is required. Voice-over-IP (VoIP) a plus.
Strong understanding of Cisco routers and switches in a corporate infrastructure • Strong understanding of network security practices and tools. Network Security (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
Experience with Cisco AMP - Advanced Malware Protection
Experience with Cisco Umbrella (On-premise and Cloud Solutions.)
Experience with DUO MFA
Bonus:
Group Policy experience in pushing software to client computers.
Group Policy experience with Windows 10 deployments.
Experience with iPhone/iPad/Android.
Experience supporting phone systems from Microsoft Teams
Experience with Apple computers in a networked environment.
Experience creating images of computers and deploying across network.
Networking experience (configuring/deploying network switches)
Wireless network support.
Nable RMM (remote management of computers).
Cisco/Meraki equipment experience
Experience supporting printers/copiers in a networked environment.
Certifications are preferred. Microsoft Certs are a big plus.
Intermediate knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
IT support involving core business application and operating systems, as well as virtual environments on VMware and Hyper-V.
Implementation and support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.
Implementations and support of backup and disaster recovery solutions.
Non-skill requirements:
Pass a background check.
Able and willing to lift 50+ lbs of equipment.
Be legal US citizen or have a USA work permit
Have reliable transportation to get to and from office and to client locations.