Ensign Services
IT Help Desk Support
Ensign Services, San Juan Capistrano, California, United States, 92675
Job Description
Ensign Services is a progressive company that provides service and support to over 280 long-term care facilities and other affiliated entities with over 35,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following -Troubleshooting remote desktops, laptops, printers, and other hardware peripheralsAssisting users in resolving issues related to email, data, and productivity applications within a Citrix environmentHelping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as neededAssisting with other IT support responsibilities as neededThe position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and supportOutstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via emailAbility to be proactive in your day to day responsibilities and work with minimal supervisionAbility to prioritize, multitask and work under time constraintsAbility to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processesAbility to be flexible and adapt to changes in regards to expectations and the organizationAbility to hold peers accountable for and work as a team to achieve successAbility to travel onsite to our office location in Salt Lake City.Shift Options
We are looking to fill a position on our mid-shift team, working the following hours -
Monday Friday - 9:00am-5:30pm PST
Compensation
We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with opportunities to increase another $2/hour in your first year based on performance and achievement.
Additional Information
Position Type: Regular Full Time EmployeeBenefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environmentLocation: San Juan Capistrano, CA (no remote options)
Ensign Services is a progressive company that provides service and support to over 280 long-term care facilities and other affiliated entities with over 35,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following -Troubleshooting remote desktops, laptops, printers, and other hardware peripheralsAssisting users in resolving issues related to email, data, and productivity applications within a Citrix environmentHelping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as neededAssisting with other IT support responsibilities as neededThe position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and supportOutstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via emailAbility to be proactive in your day to day responsibilities and work with minimal supervisionAbility to prioritize, multitask and work under time constraintsAbility to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processesAbility to be flexible and adapt to changes in regards to expectations and the organizationAbility to hold peers accountable for and work as a team to achieve successAbility to travel onsite to our office location in Salt Lake City.Shift Options
We are looking to fill a position on our mid-shift team, working the following hours -
Monday Friday - 9:00am-5:30pm PST
Compensation
We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with opportunities to increase another $2/hour in your first year based on performance and achievement.
Additional Information
Position Type: Regular Full Time EmployeeBenefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environmentLocation: San Juan Capistrano, CA (no remote options)