ServiceNow Business Analyst / Scrum Master

ServiceNow Business Analyst / Scrum Master Minimum Qualifications Summary Certification & Education Bachelor’s degree in business administration, computer science, or a related field. ServiceNow system administrator certification preferred. Experience Required Minimum of five years of experience in a similar role. Proven experience in leading agile teams and facilitating scrum ceremonies. Ability to adapt to changing priorities and work in a fast-paced environment. Experience as a business analyst in ServiceNow implementation projects. Strong understanding of ITIL processes and ServiceNow modules. Knowledge of agile methodologies and experience serving as a scrum master. Ability to gather and document business requirements, user stories, and acceptance criteria. Experience conducting workshops, user interviews, and stakeholder meetings. Proficiency in creating and maintaining project documentation, such as user stories, sprint backlogs, and release plans. Excellent communication and facilitation skills. Familiarity with ServiceNow reporting and analytics capabilities. Job Objective Assist operations at ICE Headquarters as a Business Analyst/ Scrum Master. Responsibilities Facilitate requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities. Translate business requirements into clear and concise user stories, acceptance criteria, and sprint backlog items. Collaborate with development teams to ensure alignment between business needs and technical solutions. Serve as a scrum master for agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitor project progress, identify, and mitigate risks, and communicate project status to stakeholders. Maintain project documentation, including user stories, sprint backlogs, release plans, and sprint burndown charts. Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality. Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities. Foster a collaborative and productive team environment, promoting continuous improvement and innovation. Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities. Work Location Remote (Local to the Washington D.C. area as on-site attendance is occasionally required) About Lukos Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies. About Our Name: Lukos is ancient Greek for “wolf”. The characteristics of the wolf match our approach to national security. The wolf is known for cunning, aggression, patience, and teamwork. An individual wolf is smart, strong, and resilient, but the true strength of wolves is their ability to work together as a wolfpack. Kipling said it best in The Law of the Jungle. "For the strength of the pack is the wolf, and the strength of the wolf is the pack." At Lukos we take care of our pack by offering full-time employees competitive benefits to include: medical, dental, vision, 401(k), life insurance, short and long-term disability coverage, paid time off, and Federal holidays. Lukos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or national origin.

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