Charlotte RVA
Account Sales Manager, Visit Charlotte - Midwest Market
Charlotte RVA, Charlotte, North Carolina, United States, 28245
Who We Are
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
The Account Sales Manager Works to foster conference and convention center patronage throughout the greater Charlotte area that strengthens hotels and venue partnerships.
Consistently deliver the best in customer service. Represent our city by setting the standard in Southern hospitality. By applying the CRVA Service Standards, ensure customers’ needs are met and offer an authentic closing with appreciation by offering personalized and complete solutions that exceed expectations, to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
Job Responsibilities
Essential Job DutiesDevelop business for the meetings and events industry for the city of Charlotte.Management of robust sales funnel with a primary booking lead time of 18 months or sooner.Partner with National Sales counterpart on in market sales activations.Prospect efforts through account research using, MINT, LinkedIn, SimpleView and other industry platforms.Develop and maintain engagement with market-appropriate business event industry associations and membership organizations.Maintains sales accounts in Visit Charlotte’s CRM (SimpleView).Solicit organizations and process inquiries to attain all established measurable goals.Prepare, organize, and implement sales related activities such as site visits, tradeshows, and sales outings.Create comprehensive proposals and sales presentations.Present to meeting planners both virtually and in person.Collaboration with team members to achieve team and sub-team goals and support customer needs.Collaboration across all branches of the CRVA to provide excellent customer service and develop brand awareness.Creates and maintains strong partnerships with CRVA partners.This job will have periodic access to confidential data including company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.This job is responsible for budgetary analysis, preparation, and review assistance.Always maintain professional demeanor.Consistently deliver the best in customer service. Represent our city by setting the standard in Southern hospitality. By applying the CRVA Service Standards, ensure customers’ needs are met and offer an authentic closing with appreciation by offering personalized and complete solutions that exceed expectations, to deliver memorable customer experiences.Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.
Education and Experience
Bachelor’s Degree (B.A.) or equivalent from four-year college or technical school; and two to three years related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.Scope of Responsibility
This job will have periodic access to confidential data including financial statements, organization records and/or minutes, and customer quotes.Supervisory Responsibility
This job has no supervisory responsibilities.Physical Demands
The employee must regularly lift and /or move up to 25pounds.Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.Must have a valid driver’s license to transport clients for onsite inspections or trade shows and /or conferences.What We Offer
Education ReimbursementNC Retirement system planCRVA UniversityEmployee 1st CultureCORE ValuesWork Environment
The noise level in the work environment is usually moderate.Hybrid work environmentTravel Required
This job requires up to 30% overnight travel.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.
Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
The Account Sales Manager Works to foster conference and convention center patronage throughout the greater Charlotte area that strengthens hotels and venue partnerships.
Consistently deliver the best in customer service. Represent our city by setting the standard in Southern hospitality. By applying the CRVA Service Standards, ensure customers’ needs are met and offer an authentic closing with appreciation by offering personalized and complete solutions that exceed expectations, to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.
Job Responsibilities
Essential Job DutiesDevelop business for the meetings and events industry for the city of Charlotte.Management of robust sales funnel with a primary booking lead time of 18 months or sooner.Partner with National Sales counterpart on in market sales activations.Prospect efforts through account research using, MINT, LinkedIn, SimpleView and other industry platforms.Develop and maintain engagement with market-appropriate business event industry associations and membership organizations.Maintains sales accounts in Visit Charlotte’s CRM (SimpleView).Solicit organizations and process inquiries to attain all established measurable goals.Prepare, organize, and implement sales related activities such as site visits, tradeshows, and sales outings.Create comprehensive proposals and sales presentations.Present to meeting planners both virtually and in person.Collaboration with team members to achieve team and sub-team goals and support customer needs.Collaboration across all branches of the CRVA to provide excellent customer service and develop brand awareness.Creates and maintains strong partnerships with CRVA partners.This job will have periodic access to confidential data including company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.This job is responsible for budgetary analysis, preparation, and review assistance.Always maintain professional demeanor.Consistently deliver the best in customer service. Represent our city by setting the standard in Southern hospitality. By applying the CRVA Service Standards, ensure customers’ needs are met and offer an authentic closing with appreciation by offering personalized and complete solutions that exceed expectations, to deliver memorable customer experiences.Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.
Education and Experience
Bachelor’s Degree (B.A.) or equivalent from four-year college or technical school; and two to three years related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.Scope of Responsibility
This job will have periodic access to confidential data including financial statements, organization records and/or minutes, and customer quotes.Supervisory Responsibility
This job has no supervisory responsibilities.Physical Demands
The employee must regularly lift and /or move up to 25pounds.Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.Must have a valid driver’s license to transport clients for onsite inspections or trade shows and /or conferences.What We Offer
Education ReimbursementNC Retirement system planCRVA UniversityEmployee 1st CultureCORE ValuesWork Environment
The noise level in the work environment is usually moderate.Hybrid work environmentTravel Required
This job requires up to 30% overnight travel.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.
Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.