HP
PC Management Engineer
HP, Spring, Texas, us, 77391
The base pay range for this role is $118,050 to $181,800 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview (https://www8.hp.com/h20195/v2/getdocument.aspx?docname=c07065756) )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
This is an on-site role in Spring, Texas.
This position will own the technical development of edge AI computing infrastructure including the management, policies, and systems to operate at enterprise scale. Creation and documentation of use cases and related computer requirements including Hardware Management, software, Security, and productivity software solutions.
This engineer is responsible for providing advanced engineering and troubleshooting for desktop hardware, software, and network issues. They will also help co-develop new features with product teams and develop new services that create value for HP. The engineer will work closely with other IT teams and end users to ensure optimal performance and security of the ecosystem. The engineer leads projects that improve employee experiences including reducing digital friction, ensuring platform stability, and providing access to the newest tools.
Responsibilities
Diagnose and resolve complex technical problems involving desktop systems, applications, and connectivity
Develop tools and processes that can automate problem management and remediation across thousands of devices.
deploy, configure, maintain, and upgrade device hardware, software, and peripherals, following IT standards and policies
Monitor and optimize desktop performance, security, and availability
Collaborate with other IT teams and vendors to ensure alignment and integration of desktop services
Participate in projects related to desktop services, such as migrations, deployments, upgrades, and audits
Provide training and guidance to end users and junior desktop engineers
Create and update documentation and procedures for desktop services
Qualifications
Bachelor's degree in computer science, information systems, or related field, or equivalent work experience
At least 10 years of experience in desktop engineering, preferably in a large and complex IT environment
Advanced knowledge of desktop hardware, software, and network technologies, such as Windows, Office 365, Active Directory, intune, VPN, and antivirus
Knowledge of Gen AI and experience with Microsoft development teams
Strong troubleshooting and problem-solving skills, with attention to detail and accuracy
Excellent communication and customer service skills, with the ability to interact with diverse stakeholders and users
Self-motivated and team-oriented, with the ability to work independently and collaboratively
Certifications in Microsoft, CompTIA, Service Now, Palo Alto Networks and other relevant technologies
Extensive experience with DEX tools is a must
Prior experience with design thinking, UX methodology, and customer experience tools is highly desirable
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview (https://www8.hp.com/h20195/v2/getdocument.aspx?docname=c07065756) )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
This is an on-site role in Spring, Texas.
This position will own the technical development of edge AI computing infrastructure including the management, policies, and systems to operate at enterprise scale. Creation and documentation of use cases and related computer requirements including Hardware Management, software, Security, and productivity software solutions.
This engineer is responsible for providing advanced engineering and troubleshooting for desktop hardware, software, and network issues. They will also help co-develop new features with product teams and develop new services that create value for HP. The engineer will work closely with other IT teams and end users to ensure optimal performance and security of the ecosystem. The engineer leads projects that improve employee experiences including reducing digital friction, ensuring platform stability, and providing access to the newest tools.
Responsibilities
Diagnose and resolve complex technical problems involving desktop systems, applications, and connectivity
Develop tools and processes that can automate problem management and remediation across thousands of devices.
deploy, configure, maintain, and upgrade device hardware, software, and peripherals, following IT standards and policies
Monitor and optimize desktop performance, security, and availability
Collaborate with other IT teams and vendors to ensure alignment and integration of desktop services
Participate in projects related to desktop services, such as migrations, deployments, upgrades, and audits
Provide training and guidance to end users and junior desktop engineers
Create and update documentation and procedures for desktop services
Qualifications
Bachelor's degree in computer science, information systems, or related field, or equivalent work experience
At least 10 years of experience in desktop engineering, preferably in a large and complex IT environment
Advanced knowledge of desktop hardware, software, and network technologies, such as Windows, Office 365, Active Directory, intune, VPN, and antivirus
Knowledge of Gen AI and experience with Microsoft development teams
Strong troubleshooting and problem-solving skills, with attention to detail and accuracy
Excellent communication and customer service skills, with the ability to interact with diverse stakeholders and users
Self-motivated and team-oriented, with the ability to work independently and collaboratively
Certifications in Microsoft, CompTIA, Service Now, Palo Alto Networks and other relevant technologies
Extensive experience with DEX tools is a must
Prior experience with design thinking, UX methodology, and customer experience tools is highly desirable
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).