Tier1usa
Center Operations Director
Tier1usa, Denver, Colorado, United States, 80285
Compensation
$80,000.00 - $100,000.00/yearJob DescriptionSoar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to help young children with autism spectrum disorder.Specific responsibilities would include the following:Day-to-Day Center OperationsOwning local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc.Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more.Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized.Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed.Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making.Managing center supply ordering for toys, office supplies, food, etc.Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff.Client Communication and Relationship ManagementManaging all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns.Answering the phones and managing inbound demand for services.Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders.Ensuring a smooth onboarding experience for new clients and their caregivers.Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees.Local LeadershipActing as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees.Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.)Managing non-billable task delegation for employees not directly working with clients.Motivating all staff to adhere to center operating policies and procedures.Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to.Escalating high priority issues to regional leadership as needed, knowing when to ask for help.Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams.Meeting and Event ManagementPlanning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches.Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights.Qualifications/EducationBachelor’s degree required, advanced degree preferred.Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset.Require previous people management experience, preferably teams of 8-10 or more people.Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred.This is a full-time position.What We Offer:Student loan repayment and tuition reimbursement benefitsPriority access for in-network mental health support through our partnership with Sol Mental HealthTons of support from our multidisciplinary teamA collaborative and fun environment where every team member's contribution is valuedThe application deadlinefor the NE Denver and DTC locations is September 1, 2024.Start Your Application
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+260Zimbabwe
+263Åland Islands
+358I agree to allow my phone number to be used for calls or texts regarding my application. Message & data rates may apply.
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$80,000.00 - $100,000.00/yearJob DescriptionSoar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model.The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to help young children with autism spectrum disorder.Specific responsibilities would include the following:Day-to-Day Center OperationsOwning local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc.Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more.Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized.Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed.Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making.Managing center supply ordering for toys, office supplies, food, etc.Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff.Client Communication and Relationship ManagementManaging all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns.Answering the phones and managing inbound demand for services.Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders.Ensuring a smooth onboarding experience for new clients and their caregivers.Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees.Local LeadershipActing as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees.Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.)Managing non-billable task delegation for employees not directly working with clients.Motivating all staff to adhere to center operating policies and procedures.Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to.Escalating high priority issues to regional leadership as needed, knowing when to ask for help.Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams.Meeting and Event ManagementPlanning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches.Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights.Qualifications/EducationBachelor’s degree required, advanced degree preferred.Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset.Require previous people management experience, preferably teams of 8-10 or more people.Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred.This is a full-time position.What We Offer:Student loan repayment and tuition reimbursement benefitsPriority access for in-network mental health support through our partnership with Sol Mental HealthTons of support from our multidisciplinary teamA collaborative and fun environment where every team member's contribution is valuedThe application deadlinefor the NE Denver and DTC locations is September 1, 2024.Start Your Application
First Name
Last Name
Phone Number
United States
+1United Kingdom
+44Afghanistan
+93Albania
+355Algeria
+213American Samoa
+1Andorra
+376Angola
+244Anguilla
+1Antigua & Barbuda
+1Argentina
+54Armenia
+374Aruba
+297Ascension Island
+247Australia
+61Austria
+43Azerbaijan
+994Bahamas
+1Bahrain
+973Bangladesh
+880Barbados
+1Belarus
+375Belgium
+32Belize
+501Benin
+229Bermuda
+1Bhutan
+975Bolivia
+591Bosnia & Herzegovina
+387Botswana
+267Brazil
+55British Indian Ocean Territory
+246British Virgin Islands
+1Brunei
+673Bulgaria
+359Burkina Faso
+226Burundi
+257Cambodia
+855Cameroon
+237Canada
+1Cape Verde
+238Caribbean Netherlands
+599Cayman Islands
+1Central African Republic
+236Chad
+235Chile
+56China
+86Christmas Island
+61Cocos (Keeling) Islands
+61Colombia
+57Comoros
+269Congo - Brazzaville
+242Congo - Kinshasa
+243Cook Islands
+682Costa Rica
+506Côte d’Ivoire
+225Croatia
+385Cuba
+53Curaçao
+599Cyprus
+357Czech Republic
+420Denmark
+45Djibouti
+253Dominica
+1Dominican Republic
+1Ecuador
+593Egypt
+20El Salvador
+503Equatorial Guinea
+240Eritrea
+291Estonia
+372Eswatini
+268Ethiopia
+251Falkland Islands
+500Faroe Islands
+298Fiji
+679Finland
+358France
+33French Guiana
+594French Polynesia
+689Gabon
+241Gambia
+220Georgia
+995Germany
+49Ghana
+233Gibraltar
+350Greece
+30Greenland
+299Grenada
+1Guadeloupe
+590Guam
+1Guatemala
+502Guernsey
+44Guinea
+224Guinea-Bissau
+245Guyana
+592Haiti
+509Honduras
+504Hong Kong
+852Hungary
+36Iceland
+354India
+91Indonesia
+62Iran
+98Iraq
+964Ireland
+353Isle of Man
+44Israel
+972Italy
+39Jamaica
+1Japan
+81Jersey
+44Jordan
+962Kazakhstan
+7Kenya
+254Kiribati
+686Kosovo
+383Kuwait
+965Kyrgyzstan
+996Laos
+856Latvia
+371Lebanon
+961Lesotho
+266Liberia
+231Libya
+218Liechtenstein
+423Lithuania
+370Luxembourg
+352Macau
+853Madagascar
+261Malawi
+265Malaysia
+60Maldives
+960Mali
+223Malta
+356Marshall Islands
+692Martinique
+596Mauritania
+222Mauritius
+230Mayotte
+262Mexico
+52Micronesia
+691Moldova
+373Monaco
+377Mongolia
+976Montenegro
+382Montserrat
+1Morocco
+212Mozambique
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+674Nepal
+977Netherlands
+31New Caledonia
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+672North Korea
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+680Palestine
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+351Puerto Rico
+1Qatar
+974Réunion
+262Romania
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+688Uganda
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+380United Arab Emirates
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+44United States
+1Uruguay
+598US Virgin Islands
+1Uzbekistan
+998Vanuatu
+678Vatican City
+39Venezuela
+58Vietnam
+84Wallis & Futuna
+681Western Sahara
+212Yemen
+967Zambia
+260Zimbabwe
+263Åland Islands
+358I agree to allow my phone number to be used for calls or texts regarding my application. Message & data rates may apply.
This page is protected by Cloudflare Turnstile.
Your use of Fountain is governed by our Privacy Policy
and Terms of Service .
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