Tier1usa
Center Operations Director
Tier1usa, Denver, Colorado, United States, 80285
Compensation
$80,000.00 - $100,000.00/year Job Description Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model. The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to help young children with autism spectrum disorder. Specific responsibilities would include the following: Day-to-Day Center Operations Owning local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc. Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more. Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized. Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed. Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making. Managing center supply ordering for toys, office supplies, food, etc. Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff. Client Communication and Relationship Management Managing all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns. Answering the phones and managing inbound demand for services. Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders. Ensuring a smooth onboarding experience for new clients and their caregivers. Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees. Local Leadership Acting as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees. Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.) Managing non-billable task delegation for employees not directly working with clients. Motivating all staff to adhere to center operating policies and procedures. Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to. Escalating high priority issues to regional leadership as needed, knowing when to ask for help. Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams. Meeting and Event Management Planning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches. Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights. Qualifications/Education Bachelor’s degree required, advanced degree preferred. Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset. Require previous people management experience, preferably teams of 8-10 or more people. Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred. This is a full-time position. What We Offer: Student loan repayment and tuition reimbursement benefits Priority access for in-network mental health support through our partnership with Sol Mental Health Tons of support from our multidisciplinary team A collaborative and fun environment where every team member's contribution is valued The application deadlinefor the NE Denver and DTC locations is September 1, 2024. Start Your Application
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United States
+1 United Kingdom
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+227 Nigeria
+234 Niue
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+507 Papua New Guinea
+675 Paraguay
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+51 Philippines
+63 Poland
+48 Portugal
+351 Puerto Rico
+1 Qatar
+974 Réunion
+262 Romania
+40 Russia
+7 Rwanda
+250 Samoa
+685 San Marino
+378 São Tomé & Príncipe
+239 Saudi Arabia
+966 Senegal
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+381 Seychelles
+248 Sierra Leone
+232 Singapore
+65 Sint Maarten
+1 Slovakia
+421 Slovenia
+386 Solomon Islands
+677 Somalia
+252 South Africa
+27 South Korea
+82 South Sudan
+211 Spain
+34 Sri Lanka
+94 St Barthélemy
+590 St Helena
+290 St Kitts & Nevis
+1 St Lucia
+1 St Martin
+590 St Pierre & Miquelon
+508 St Vincent & Grenadines
+1 Sudan
+249 Suriname
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+971 United Kingdom
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+1 Uruguay
+598 US Virgin Islands
+1 Uzbekistan
+998 Vanuatu
+678 Vatican City
+39 Venezuela
+58 Vietnam
+84 Wallis & Futuna
+681 Western Sahara
+212 Yemen
+967 Zambia
+260 Zimbabwe
+263 Åland Islands
+358 I agree to allow my phone number to be used for calls or texts regarding my application. Message & data rates may apply.
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$80,000.00 - $100,000.00/year Job Description Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. Specifically, we focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model. The Center Operations Director is a good fit for a candidate who has previously managed operations, enjoys working with people, is highly organized and detail-oriented, maintains calm and poise in a fast-paced environment, and is mission-driven to help young children with autism spectrum disorder. Specific responsibilities would include the following: Day-to-Day Center Operations Owning local fidelity to Soar’s operating processes, including center cleanliness and organization, RBT billable hours management, scheduling, parent communications, etc. Partnering with market-level leadership to serve as the local accountability for center performance relative to forecast across key operating metrics, including budget, efficiency, and much more. Working with the local Scheduling Manager to ensure daily scheduling needs are met and cancellations on clients are minimized. Proactively identifying local operating challenges in partnership with staff and using a solution-oriented mindset to suggest new policies and procedures as needed. Serving as the core leader in the center, having deep expertise on center operations and expectations, and leading by example in daily processes and decision-making. Managing center supply ordering for toys, office supplies, food, etc. Demonstrating professionalism and maturity to the highest standard in interactions with families, clients, and staff. Client Communication and Relationship Management Managing all non-clinical aspects of the client experience, including building strong relationships with caregivers and providing needed support, owning family communications in partnership with the local clinician team, ensuring strong attendance, driving strong client NPS scores, and addressing all concerns. Answering the phones and managing inbound demand for services. Preparing clients for diagnostic and assessment appointments, including sending information via email, collecting information, and sending reminders. Ensuring a smooth onboarding experience for new clients and their caregivers. Managing the front desk, including providing a warm welcome to clients, prospective clients, and employees. Local Leadership Acting as the primary people leader for local employees, supervising local clinicians and coaching them on career development and leadership for their RBT supervisees. Partner with the lead clinician to support various clinical staff in clinical excellence and fidelity to expectations (treatment fulfillment, quality, etc.) Managing non-billable task delegation for employees not directly working with clients. Motivating all staff to adhere to center operating policies and procedures. Serving as a liaison to staff, supporting the team when issues / concerns arise, providing guidance on appropriate actions to take and whom to reach out to. Escalating high priority issues to regional leadership as needed, knowing when to ask for help. Collaborate across disciplines to ensure effective communication and care coordination amongst the BCBA, SLP, and OT teams. Meeting and Event Management Planning and leading office meetings and events, including monthly staff meetings, professional development days, and staff lunches. Working with clinical leadership team to plan and execute parent-facing events, including bi-monthly family nights. Qualifications/Education Bachelor’s degree required, advanced degree preferred. Prefer 5-7+ years of experience in the healthcare provider space, but would consider alternative backgrounds that demonstrate a similar skillset. Require previous people management experience, preferably teams of 8-10 or more people. Require 2-3+ years of operations management experience, with autism or other outpatient clinic experience preferred. This is a full-time position. What We Offer: Student loan repayment and tuition reimbursement benefits Priority access for in-network mental health support through our partnership with Sol Mental Health Tons of support from our multidisciplinary team A collaborative and fun environment where every team member's contribution is valued The application deadlinefor the NE Denver and DTC locations is September 1, 2024. Start Your Application
First Name
Last Name
Phone Number
United States
+1 United Kingdom
+44 Afghanistan
+93 Albania
+355 Algeria
+213 American Samoa
+1 Andorra
+376 Angola
+244 Anguilla
+1 Antigua & Barbuda
+1 Argentina
+54 Armenia
+374 Aruba
+297 Ascension Island
+247 Australia
+61 Austria
+43 Azerbaijan
+994 Bahamas
+1 Bahrain
+973 Bangladesh
+880 Barbados
+1 Belarus
+375 Belgium
+32 Belize
+501 Benin
+229 Bermuda
+1 Bhutan
+975 Bolivia
+591 Bosnia & Herzegovina
+387 Botswana
+267 Brazil
+55 British Indian Ocean Territory
+246 British Virgin Islands
+1 Brunei
+673 Bulgaria
+359 Burkina Faso
+226 Burundi
+257 Cambodia
+855 Cameroon
+237 Canada
+1 Cape Verde
+238 Caribbean Netherlands
+599 Cayman Islands
+1 Central African Republic
+236 Chad
+235 Chile
+56 China
+86 Christmas Island
+61 Cocos (Keeling) Islands
+61 Colombia
+57 Comoros
+269 Congo - Brazzaville
+242 Congo - Kinshasa
+243 Cook Islands
+682 Costa Rica
+506 Côte d’Ivoire
+225 Croatia
+385 Cuba
+53 Curaçao
+599 Cyprus
+357 Czech Republic
+420 Denmark
+45 Djibouti
+253 Dominica
+1 Dominican Republic
+1 Ecuador
+593 Egypt
+20 El Salvador
+503 Equatorial Guinea
+240 Eritrea
+291 Estonia
+372 Eswatini
+268 Ethiopia
+251 Falkland Islands
+500 Faroe Islands
+298 Fiji
+679 Finland
+358 France
+33 French Guiana
+594 French Polynesia
+689 Gabon
+241 Gambia
+220 Georgia
+995 Germany
+49 Ghana
+233 Gibraltar
+350 Greece
+30 Greenland
+299 Grenada
+1 Guadeloupe
+590 Guam
+1 Guatemala
+502 Guernsey
+44 Guinea
+224 Guinea-Bissau
+245 Guyana
+592 Haiti
+509 Honduras
+504 Hong Kong
+852 Hungary
+36 Iceland
+354 India
+91 Indonesia
+62 Iran
+98 Iraq
+964 Ireland
+353 Isle of Man
+44 Israel
+972 Italy
+39 Jamaica
+1 Japan
+81 Jersey
+44 Jordan
+962 Kazakhstan
+7 Kenya
+254 Kiribati
+686 Kosovo
+383 Kuwait
+965 Kyrgyzstan
+996 Laos
+856 Latvia
+371 Lebanon
+961 Lesotho
+266 Liberia
+231 Libya
+218 Liechtenstein
+423 Lithuania
+370 Luxembourg
+352 Macau
+853 Madagascar
+261 Malawi
+265 Malaysia
+60 Maldives
+960 Mali
+223 Malta
+356 Marshall Islands
+692 Martinique
+596 Mauritania
+222 Mauritius
+230 Mayotte
+262 Mexico
+52 Micronesia
+691 Moldova
+373 Monaco
+377 Mongolia
+976 Montenegro
+382 Montserrat
+1 Morocco
+212 Mozambique
+258 Myanmar (Burma)
+95 Namibia
+264 Nauru
+674 Nepal
+977 Netherlands
+31 New Caledonia
+687 New Zealand
+64 Nicaragua
+505 Niger
+227 Nigeria
+234 Niue
+683 Norfolk Island
+672 North Korea
+850 North Macedonia
+389 Northern Mariana Islands
+1 Norway
+47 Oman
+968 Pakistan
+92 Palau
+680 Palestine
+970 Panama
+507 Papua New Guinea
+675 Paraguay
+595 Peru
+51 Philippines
+63 Poland
+48 Portugal
+351 Puerto Rico
+1 Qatar
+974 Réunion
+262 Romania
+40 Russia
+7 Rwanda
+250 Samoa
+685 San Marino
+378 São Tomé & Príncipe
+239 Saudi Arabia
+966 Senegal
+221 Serbia
+381 Seychelles
+248 Sierra Leone
+232 Singapore
+65 Sint Maarten
+1 Slovakia
+421 Slovenia
+386 Solomon Islands
+677 Somalia
+252 South Africa
+27 South Korea
+82 South Sudan
+211 Spain
+34 Sri Lanka
+94 St Barthélemy
+590 St Helena
+290 St Kitts & Nevis
+1 St Lucia
+1 St Martin
+590 St Pierre & Miquelon
+508 St Vincent & Grenadines
+1 Sudan
+249 Suriname
+597 Svalbard & Jan Mayen
+47 Sweden
+46 Switzerland
+41 Syria
+963 Taiwan
+886 Tajikistan
+992 Tanzania
+255 Thailand
+66 Timor-Leste
+670 Togo
+228 Tokelau
+690 Tonga
+676 Trinidad & Tobago
+1 Tunisia
+216 Turkey
+90 Turkmenistan
+993 Turks & Caicos Islands
+1 Tuvalu
+688 Uganda
+256 Ukraine
+380 United Arab Emirates
+971 United Kingdom
+44 United States
+1 Uruguay
+598 US Virgin Islands
+1 Uzbekistan
+998 Vanuatu
+678 Vatican City
+39 Venezuela
+58 Vietnam
+84 Wallis & Futuna
+681 Western Sahara
+212 Yemen
+967 Zambia
+260 Zimbabwe
+263 Åland Islands
+358 I agree to allow my phone number to be used for calls or texts regarding my application. Message & data rates may apply.
This page is protected by Cloudflare Turnstile.
Your use of Fountain is governed by our Privacy Policy
and Terms of Service .
#J-18808-Ljbffr