Comforcehealth
Specialist, Scheduling and Cell Logistics - Pharmaceutical - Analysts
Comforcehealth, Seattle, Washington, us, 98127
Specialist, Scheduling and Cell Logistics - Pharmaceutical
Seattle, WashingtonPosition Type:
ContractDuration:
12 MonthsLocation:
Seattle, WA (50% on-site)Shift schedule:
11:00am - 9:00pm PST, Monday - ThursdayJob Description
Innova Solutions is immediately hiring for a Scheduling and Cell Logistics Specialist.As a Scheduling and Cell Logistics Specialist, you will:Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners.Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.Monitor collection, delivery, transportation, and manufacturing activities.Troubleshoot and develop plans of action for issues throughout the patient journey.Interact with internal and external stakeholders over the phone and email.Ensure a positive end-to-end customer experience.Execute escalations and exception processes such as product returns, product replacements, and out of spec product.Input and maintain transactional data related to patient schedules within Client’s scheduling system.Train treatment sites on patient scheduling processes as assigned.Document feedback from customers and partners as received.Create and maintain master data in account management system.Actively participate in tactical and other meetings as assigned.Facilitate daily operations activities and meetings including shift turnover on rotating basis.Provide real-time scheduling portal support to external users.Monitor and triage requests and issues within the case management system.Comply with applicable SOPs, work practices, and other documentation.Establish and maintain a trusted relationship with commercial matrix team, clinical partners, and treatment sites as assigned.Accountable for individual performance.Execute project tasks as assigned.The ideal candidate would possess:Bachelor’s degree or 3 years of work experience.Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.Customer Service Experience.Previous biopharma experience preferred.Skilled in systems like SalesForce.Transportation logistics experience.Adaptability in ambiguous situations is desired.Pay Range:
$33 - $36 per hour.Benefits:
Innova Solutions offers benefits (based on eligibility) that include medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short term and long term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).Innova Solutions is an Equal Opportunity Employer.
#J-18808-Ljbffr
Seattle, WashingtonPosition Type:
ContractDuration:
12 MonthsLocation:
Seattle, WA (50% on-site)Shift schedule:
11:00am - 9:00pm PST, Monday - ThursdayJob Description
Innova Solutions is immediately hiring for a Scheduling and Cell Logistics Specialist.As a Scheduling and Cell Logistics Specialist, you will:Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners.Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.Monitor collection, delivery, transportation, and manufacturing activities.Troubleshoot and develop plans of action for issues throughout the patient journey.Interact with internal and external stakeholders over the phone and email.Ensure a positive end-to-end customer experience.Execute escalations and exception processes such as product returns, product replacements, and out of spec product.Input and maintain transactional data related to patient schedules within Client’s scheduling system.Train treatment sites on patient scheduling processes as assigned.Document feedback from customers and partners as received.Create and maintain master data in account management system.Actively participate in tactical and other meetings as assigned.Facilitate daily operations activities and meetings including shift turnover on rotating basis.Provide real-time scheduling portal support to external users.Monitor and triage requests and issues within the case management system.Comply with applicable SOPs, work practices, and other documentation.Establish and maintain a trusted relationship with commercial matrix team, clinical partners, and treatment sites as assigned.Accountable for individual performance.Execute project tasks as assigned.The ideal candidate would possess:Bachelor’s degree or 3 years of work experience.Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.Customer Service Experience.Previous biopharma experience preferred.Skilled in systems like SalesForce.Transportation logistics experience.Adaptability in ambiguous situations is desired.Pay Range:
$33 - $36 per hour.Benefits:
Innova Solutions offers benefits (based on eligibility) that include medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short term and long term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).Innova Solutions is an Equal Opportunity Employer.
#J-18808-Ljbffr