Durham University
SMV Prevention and Response Senior Manager
Durham University, Durham, North Carolina, United States, 27703
SMV Prevention and Response Senior Manager
(
Job Number:
24001584
)
Student Support & Wellbeing Directorate
Grade 8: - £45,585 - £54,395 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week
:
35
Closing Date
:
20-Sep-2024, 5:59:00 PM
Disclosure and Barring Service Requirement
:
Not Applicable.
The UniversityAt Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here
The Role and Department
The Student Conduct Office
The Student Conduct Office is part of the Student Support and Wellbeing Directorate within the Colleges and Student Experience Division. This office administers University-level complaints and institutional disciplinary processes resulting from non-academic and behavioural misconduct.
Role Purpose
There are four core areas involved in this role:
Policy development
To develop the university’s related policies and procedures in the areas of sexual violence and misconduct.
Student support
To ensure appropriate support is available to any students and staff who disclose experiencing sexual violence and misconduct and/or domestic abuse whether they seek to report the incident to the University/Police or not.
Prevention and education
To develop and deliver training to students and staff in the following areas: 1) consent education, 2) bystander interventions, 3) disclosure response, 4) support of survivors and 5) investigations into misconduct allegations made under the Sexual Violence & Misconduct Policy.
Case management
To manage cases of sexual violence and misconduct reported to the university.
Further information about the role and the responsibilities is at the bottom of this job description.
Working at Durham
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:
30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year.
The University closes between Christmas and New Year
We offer a generous pension scheme, As a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS).
No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
The opportunity to take part in staff volunteering activities to make a difference in the local community
Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits.
If you are moving to Durham, you may be eligible for help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.
Durham University is committed to equality, diversity and inclusion
Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.
Your application should cover the following criteria:
Essential Criteria
Qualifications/Experience1. Masters in a relevant discipline (or equivalent experience).2. Accredited Sexual Violence Liaison Officer (or equivalent experience).3. Professional practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.4. Experience of implementing policy and procedures and involvement with future changes for a service area.5. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
6. Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
7. Experience of designing and delivering training in a wide range of media to a range of stakeholders.
8. Experience of adhering to and applying a range of informal and formal procedures to complex cases in a fair and transparent manner.
9. Experience of establishing and developing external partnerships.
10. Experience of multidisciplinary and multiagency work.
Skills/Abilities/Knowledge11. Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.12. Excellent digital skills including experience in using digital devices and apps including email, digital communication tools, Microsoft 365 applications, SharePoint and CRM systems would be advantageous.13. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.14. Ability to contribute to planning at operational level.15. Highly developed report writing skills, including the ability to specify data capture requirements and interpret management information and experience of writing reports for consideration by senior management.16. Able to demonstrate relevant knowledge and understanding in the area of sexual violence and misconduct within a higher education environment, and have an understanding of the particular demands associated with managing these issues.
17. The emotional resilience required to deal with difficult and traumatic student and staff issues. The ability to stay calm, focused and professional at all times when responding to difficult situations.
18. The ability to engage with staff at all levels and students in a sensitive and empathetic way whilst maintaining clear professional boundaries.
Desirable Criteria
Registered with a statutory regulatory body for health or social care (for example HCPC, NMC, GMC).
Continuing professional development required to maintain professional recognition.
How to Apply
To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don’t forget to check if there is any weighted criteria (see above).
While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.
Submitting your application
We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.
What you need to submit
A CV: and
A covering letter which outlines how you meet all of the criteria within the Person Specification.
Contact details
For a chat about the role or any further information please contact alexander.g.hopkins@durham.ac.uk.
Typical Role Requirements
Service Delivery/Development
Show a commitment to equality, diversity and inclusion and the University’s values.
Provide specialist advice and guidance relating to your professional area of expertise, including preventing and responding to sexual violence and domestic abuse, in line with the University’s policies, regulations and values.
Manage the delivery of sexual misconduct and violence prevention and response to a high standard and ensure that they are delivered in a customer focussed way.
Provide the best possible service by continually reviewing what is required from staff, students and others who you work with and contribute to ideas and service improvements.
Provide specialist knowledge and support when interpreting and analysing complex data and information sources.
Look for ways to improve processes, techniques and outputs/results across all areas of your work.
Identify any learning needs that should be met by the Student Conduct Office and design activities and arrange any training.
Contribute to the delivery of activities that generate external income training, including leading business meetings, working groups and sub-committees.
Support activities which enhance the wider student experience training.
Maintain an awareness of current organisation policy and provide advice to managers and staff on supporting those who disclose sexual violence and misconduct and on culture change initiatives using specialist knowledge.
Develop related policies and procedures in the areas of sexual violence and misconduct and domestic abuse for students and staff, drawing upon best practice identified across the sector.
Manage cases of sexual violence and misconduct and domestic abuse when these are reported to the university, including the tracking, recording and reporting of their progress.
Support student leaders in development of student-led campaigns focused on the prevention of sexual violence and/or domestic abuse.
Work in partnership with colleges, the Counselling & Mental Health Service, Human Resources and other internal and external agencies to ensure appropriate support is available to any students and staff who disclose experiencing sexual violence and misconduct and/or domestic abuse whether they seek to report the incident to the University/Police or not.
Planning and Organisation
Contribute to the development of operational and strategic plans and service level agreements, preparing reports for University Executive Committee, Audit Committee, Senate and Council as appropriate.
Continually seek to enhance the services provided to your stakeholders and plan and implement any required improvements.
Seek feedback from staff, students and other key stakeholders so that the Student Conduct Office is being adapted to meet customer expectations and to plan future requirements.
Manage and monitor the performance of specified services and make recommendations to relevant Service Heads on how it can be improved.
Analyse data on the level of service being provided by the Student Conduct Office to recommend areas for future improvement.
Meet the development needs of your stakeholders including developing and providing training when required, both online and in person.
Manage budgets and monitor expenditure including the Sexual Violence & Misconduct budget, to ensure cost-effective service delivery.
Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
Responsible for managing small budgets for consumables and some capital items, keeping records and processing invoices.
Manage and monitor service performance and provide metrics and reports to Service Heads, making recommendations as appropriate.
Communication/Liaison
Use your operational expertise to lead and participate in business meetings, working groups and sub-committees.
Keep stakeholders updated by sharing key service information about the Student Conduct Office.
Use the best media and method to communicate, distribute and process key service information with internal and external stakeholders.
Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers, influencing future services and the University reputation.
Use your expertise to participate in and monitor communities of practice and partnership working, both internally and externally.
Work closely with colleagues within the Equality and Diversity Unit on issues of culture change initiatives and to ensure prevention and response initiatives are inclusive.
Any other reasonable duties, including providing cover for the Head of Student Conduct Office in their absence.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.
#J-18808-Ljbffr
(
Job Number:
24001584
)
Student Support & Wellbeing Directorate
Grade 8: - £45,585 - £54,395 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week
:
35
Closing Date
:
20-Sep-2024, 5:59:00 PM
Disclosure and Barring Service Requirement
:
Not Applicable.
The UniversityAt Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here
The Role and Department
The Student Conduct Office
The Student Conduct Office is part of the Student Support and Wellbeing Directorate within the Colleges and Student Experience Division. This office administers University-level complaints and institutional disciplinary processes resulting from non-academic and behavioural misconduct.
Role Purpose
There are four core areas involved in this role:
Policy development
To develop the university’s related policies and procedures in the areas of sexual violence and misconduct.
Student support
To ensure appropriate support is available to any students and staff who disclose experiencing sexual violence and misconduct and/or domestic abuse whether they seek to report the incident to the University/Police or not.
Prevention and education
To develop and deliver training to students and staff in the following areas: 1) consent education, 2) bystander interventions, 3) disclosure response, 4) support of survivors and 5) investigations into misconduct allegations made under the Sexual Violence & Misconduct Policy.
Case management
To manage cases of sexual violence and misconduct reported to the university.
Further information about the role and the responsibilities is at the bottom of this job description.
Working at Durham
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:
30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 42 days per year.
The University closes between Christmas and New Year
We offer a generous pension scheme, As a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS).
No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
The opportunity to take part in staff volunteering activities to make a difference in the local community
Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits.
If you are moving to Durham, you may be eligible for help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas.
Durham University is committed to equality, diversity and inclusion
Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.
Your application should cover the following criteria:
Essential Criteria
Qualifications/Experience1. Masters in a relevant discipline (or equivalent experience).2. Accredited Sexual Violence Liaison Officer (or equivalent experience).3. Professional practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.4. Experience of implementing policy and procedures and involvement with future changes for a service area.5. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
6. Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
7. Experience of designing and delivering training in a wide range of media to a range of stakeholders.
8. Experience of adhering to and applying a range of informal and formal procedures to complex cases in a fair and transparent manner.
9. Experience of establishing and developing external partnerships.
10. Experience of multidisciplinary and multiagency work.
Skills/Abilities/Knowledge11. Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.12. Excellent digital skills including experience in using digital devices and apps including email, digital communication tools, Microsoft 365 applications, SharePoint and CRM systems would be advantageous.13. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.14. Ability to contribute to planning at operational level.15. Highly developed report writing skills, including the ability to specify data capture requirements and interpret management information and experience of writing reports for consideration by senior management.16. Able to demonstrate relevant knowledge and understanding in the area of sexual violence and misconduct within a higher education environment, and have an understanding of the particular demands associated with managing these issues.
17. The emotional resilience required to deal with difficult and traumatic student and staff issues. The ability to stay calm, focused and professional at all times when responding to difficult situations.
18. The ability to engage with staff at all levels and students in a sensitive and empathetic way whilst maintaining clear professional boundaries.
Desirable Criteria
Registered with a statutory regulatory body for health or social care (for example HCPC, NMC, GMC).
Continuing professional development required to maintain professional recognition.
How to Apply
To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don’t forget to check if there is any weighted criteria (see above).
While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.
Submitting your application
We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.
What you need to submit
A CV: and
A covering letter which outlines how you meet all of the criteria within the Person Specification.
Contact details
For a chat about the role or any further information please contact alexander.g.hopkins@durham.ac.uk.
Typical Role Requirements
Service Delivery/Development
Show a commitment to equality, diversity and inclusion and the University’s values.
Provide specialist advice and guidance relating to your professional area of expertise, including preventing and responding to sexual violence and domestic abuse, in line with the University’s policies, regulations and values.
Manage the delivery of sexual misconduct and violence prevention and response to a high standard and ensure that they are delivered in a customer focussed way.
Provide the best possible service by continually reviewing what is required from staff, students and others who you work with and contribute to ideas and service improvements.
Provide specialist knowledge and support when interpreting and analysing complex data and information sources.
Look for ways to improve processes, techniques and outputs/results across all areas of your work.
Identify any learning needs that should be met by the Student Conduct Office and design activities and arrange any training.
Contribute to the delivery of activities that generate external income training, including leading business meetings, working groups and sub-committees.
Support activities which enhance the wider student experience training.
Maintain an awareness of current organisation policy and provide advice to managers and staff on supporting those who disclose sexual violence and misconduct and on culture change initiatives using specialist knowledge.
Develop related policies and procedures in the areas of sexual violence and misconduct and domestic abuse for students and staff, drawing upon best practice identified across the sector.
Manage cases of sexual violence and misconduct and domestic abuse when these are reported to the university, including the tracking, recording and reporting of their progress.
Support student leaders in development of student-led campaigns focused on the prevention of sexual violence and/or domestic abuse.
Work in partnership with colleges, the Counselling & Mental Health Service, Human Resources and other internal and external agencies to ensure appropriate support is available to any students and staff who disclose experiencing sexual violence and misconduct and/or domestic abuse whether they seek to report the incident to the University/Police or not.
Planning and Organisation
Contribute to the development of operational and strategic plans and service level agreements, preparing reports for University Executive Committee, Audit Committee, Senate and Council as appropriate.
Continually seek to enhance the services provided to your stakeholders and plan and implement any required improvements.
Seek feedback from staff, students and other key stakeholders so that the Student Conduct Office is being adapted to meet customer expectations and to plan future requirements.
Manage and monitor the performance of specified services and make recommendations to relevant Service Heads on how it can be improved.
Analyse data on the level of service being provided by the Student Conduct Office to recommend areas for future improvement.
Meet the development needs of your stakeholders including developing and providing training when required, both online and in person.
Manage budgets and monitor expenditure including the Sexual Violence & Misconduct budget, to ensure cost-effective service delivery.
Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
Responsible for managing small budgets for consumables and some capital items, keeping records and processing invoices.
Manage and monitor service performance and provide metrics and reports to Service Heads, making recommendations as appropriate.
Communication/Liaison
Use your operational expertise to lead and participate in business meetings, working groups and sub-committees.
Keep stakeholders updated by sharing key service information about the Student Conduct Office.
Use the best media and method to communicate, distribute and process key service information with internal and external stakeholders.
Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers, influencing future services and the University reputation.
Use your expertise to participate in and monitor communities of practice and partnership working, both internally and externally.
Work closely with colleagues within the Equality and Diversity Unit on issues of culture change initiatives and to ensure prevention and response initiatives are inclusive.
Any other reasonable duties, including providing cover for the Head of Student Conduct Office in their absence.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.
#J-18808-Ljbffr