General Manager For Transit Operations

Under limited direction and in compliance with technical, administrative, regulatory, or professional standards and guidelines, administers transit operations to ensure efficient and safe transportation of passengers. Supports the development, implementation, and continuous improvement of Safety Management System (SMS) processes and activities. Ensures compliance with municipal, state, and federal regulations regarding transit and fleet operations. Coordinates dispatch activities, communication within operations, and assignment of operators to obtain optimum use of facilities, equipment, and personnel. Evaluates services and programs to ensure the highest level of both service and efficiency. Ensures accurate recording of transit and paratransit ridership data, including verification of missed trips, schedule adherence, fare collection, and employee performance. Assists in resolving client and community concerns related to safe and efficient public transportation. Attends all Greenville Transit Authority (GTA) Board and other management meetings. Runs operations meetings. Utilizes facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations. As directed, represents the GTA Board of Directors to transit stakeholders as well as to applicable federal, state, and local government agencies. Operates transit bus and trolley, as needed. Serves as a subject matter expert on the Accident Review Committee and Greenlink’s Safety Committee as required. Supervises assigned personnel. Assists in providing information relative to operations during audits (i.e., Federal Transit Administration (FTA) triennial review, National Transit Database (NTD) annual reporting, etc.). Collects and analyzes performance data to prepare a variety of reports regarding productivity, current projections, and customer service. Produces reports and provides data for monthly Key Performance Indicators (KPIs).Job RequirementsBachelor's degree in public administration, transportation planning, logistics, business, or a related field that provides the skills and abilities to meet the requirements of the position.Documented experience may be substituted on a two-for-one basis.Over four (4) years of progressively responsible experience in transportation, logistics, or operations management field to include previous supervisory experience.Must have or obtain Effectively Managing Transit Emergencies and SMS Principles for Transit certificate within one (1) year of hire date.Complete Fundamentals of Bus Collision Investigation training within two (2) years of hire date.Preferred QualificationsDrug and Alcohol supervisor training.Valid South Carolina Class B Commercial Driver's License (CDL) with passenger endorsement.Driver's License RequirementsValid South Carolina Class D Driver’s License.The City of Greenville is an Equal Employment Opportunity employer. The City of Greenville will provide reasonable accommodations for otherwise qualified individuals. The City of Greenville does not discriminate on the basis of age, disability, gender or sex, race, color, religion, national origin, veteran's status or genetic information. The City of Greenville is a Fair Chance Employer.

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