Accor Hotels
Server, The Savoy Hotel
Accor Hotels, Santa Monica, California, United States, 90403
Company DescriptionThe Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job DescriptionJob title:ServerDepartment:Savoy LoungeInspired & supported by:Restaurant General ManagerSalary: £34,360 including service chargeYour purpose will be:You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.You will be accountable for:Delivering a memorable and professional 5-star service experienceAdvising guests through enthusiastically sharing your knowledge about our F&B offeringDelivering on all standards, policies and procedures to create memorable luxury guest experiencesYour key responsibilities & contribution will be:Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one teamEngage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening diningAssisting guests regarding menu choices in an informative and enthusiastic wayTaking reservations with all required detailsBoosting our revenue through upselling and other creative initiativesSharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
QualificationsWhat you will need to do in this role:Essential:1-2 years of serving or hosting experience in a luxury hospitality environmentPassion for and understanding of 5-star hospitality and what it takes to deliver itEmpathetic with a talent for building rapport, and reading each guest’s desired level of interactionQuick thinking, resourceful and able to solve problems ’ at the momentAbility to remain calm and courteous at all timesAbility to work well under pressure in a fast-paced and changing environmentAble to work collaboratively as part of a teamFlexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and eveningGood knowledge of spoken and written EnglishRights to work in the UKDesirable :Basic knowledge of a POS SystemBasic knowledge of Open tableIndustry-related certifications (i.e. WSET)Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional InformationWhat’s in it for you?Competitive salary and benefits including pension and life assurance31 days of holiday including public holidays (increase to 33 days after 5 years)Cashback scheme for everyday wellbeing/healthcare expenses including PerkboxSpecial rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwideFantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & familyFree stay at The Savoy after successful completion of probation50% discount at our iconic American & Beaufort Bars50% discount at our world-famous Afternoon Tea50% discount at our spa and florist50% discount at Gordon Ramsay's River Restaurant and Savoy Grill20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890Laundry services & dry cleaning for uniformed and non-uniformed colleaguesColleague gym facility and Virgin Active gym membership discountSeasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.Employee assistance programmeAnnual optician reimbursements for eye tests and glassesEnglish language classesColleague restaurantLocal F&B, retail and gym discountsInterfaith prayer roomWellness roomCycle to work scheme
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Job DescriptionJob title:ServerDepartment:Savoy LoungeInspired & supported by:Restaurant General ManagerSalary: £34,360 including service chargeYour purpose will be:You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.You will be accountable for:Delivering a memorable and professional 5-star service experienceAdvising guests through enthusiastically sharing your knowledge about our F&B offeringDelivering on all standards, policies and procedures to create memorable luxury guest experiencesYour key responsibilities & contribution will be:Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one teamEngage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening diningAssisting guests regarding menu choices in an informative and enthusiastic wayTaking reservations with all required detailsBoosting our revenue through upselling and other creative initiativesSharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
QualificationsWhat you will need to do in this role:Essential:1-2 years of serving or hosting experience in a luxury hospitality environmentPassion for and understanding of 5-star hospitality and what it takes to deliver itEmpathetic with a talent for building rapport, and reading each guest’s desired level of interactionQuick thinking, resourceful and able to solve problems ’ at the momentAbility to remain calm and courteous at all timesAbility to work well under pressure in a fast-paced and changing environmentAble to work collaboratively as part of a teamFlexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and eveningGood knowledge of spoken and written EnglishRights to work in the UKDesirable :Basic knowledge of a POS SystemBasic knowledge of Open tableIndustry-related certifications (i.e. WSET)Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional InformationWhat’s in it for you?Competitive salary and benefits including pension and life assurance31 days of holiday including public holidays (increase to 33 days after 5 years)Cashback scheme for everyday wellbeing/healthcare expenses including PerkboxSpecial rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwideFantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & familyFree stay at The Savoy after successful completion of probation50% discount at our iconic American & Beaufort Bars50% discount at our world-famous Afternoon Tea50% discount at our spa and florist50% discount at Gordon Ramsay's River Restaurant and Savoy Grill20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890Laundry services & dry cleaning for uniformed and non-uniformed colleaguesColleague gym facility and Virgin Active gym membership discountSeasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.Employee assistance programmeAnnual optician reimbursements for eye tests and glassesEnglish language classesColleague restaurantLocal F&B, retail and gym discountsInterfaith prayer roomWellness roomCycle to work scheme
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