1872 Consulting
AV Technician
1872 Consulting, Washington, District of Columbia, us, 20022
AV TechnicianWashington D.C.Monday-Friday 10:00am-6:00pm with paid overtime opportunities (must be willing to work a few hours of overtime each month)
Summary:You will be providing technical support for AV equipment in conference rooms and other areas of our offices – thus, this role must be onsite. We are a professional services firm, and our AV technology is very important for us to make a good impression with our clients. This is a highly visible role for you to make an impact on our technology to help us win and maintain client business!
What you'll be doing
Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.Provide asset management of all AV and VTC equipment.Perform AV and VTC equipment moves, changes and exchanges.Perform or facilitate repairs of AV and VTC equipment.Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.Assist with special projects and/or other duties, as required.
Skills we're seeking
2+ years of experience supporting AV technology using vendors such as Tandberg/Cisco or Crestron (more experience the better)Must have experience supporting video conferencing related technology such as WebEx, Zoom, GoToMeeting and/or Abode ConnectMust have at least a High School diploma or GED
Nice to haves
Experience supporting desktops, laptops and mobile devices (to help troubleshoot if there are issues in meetings)Experience supporting PowerPoint (to help troubleshoot if there are issues in meetings)Experience working in a professional services environmentExperience providing "white glove” support to executivesCTS Certification or other relevant AV technical certificationsAssociate's Degree or Bachelor's Degree
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Summary:You will be providing technical support for AV equipment in conference rooms and other areas of our offices – thus, this role must be onsite. We are a professional services firm, and our AV technology is very important for us to make a good impression with our clients. This is a highly visible role for you to make an impact on our technology to help us win and maintain client business!
What you'll be doing
Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, e.g., wireless Internet access, shade controls, light controls.Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.Provide asset management of all AV and VTC equipment.Perform AV and VTC equipment moves, changes and exchanges.Perform or facilitate repairs of AV and VTC equipment.Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.Assist with special projects and/or other duties, as required.
Skills we're seeking
2+ years of experience supporting AV technology using vendors such as Tandberg/Cisco or Crestron (more experience the better)Must have experience supporting video conferencing related technology such as WebEx, Zoom, GoToMeeting and/or Abode ConnectMust have at least a High School diploma or GED
Nice to haves
Experience supporting desktops, laptops and mobile devices (to help troubleshoot if there are issues in meetings)Experience supporting PowerPoint (to help troubleshoot if there are issues in meetings)Experience working in a professional services environmentExperience providing "white glove” support to executivesCTS Certification or other relevant AV technical certificationsAssociate's Degree or Bachelor's Degree
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