The Fairmont Hotel
Reservations Coordinator
The Fairmont Hotel, Santa Monica, California, United States, 90403
Company DescriptionSituated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market.
What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitPay Rate: $27.50 USD Gross hourlyJob DescriptionReporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredTake ownership of the caller's request and ensure follow up according to the hotel's standardsReview daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed throughUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerQualificationsPrevious customer related experience requiredPrevious Property Manager System (Opera) experience preferredComputer literate in Microsoft Windows applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationAll your information will be kept confidential according to EEO guidelines.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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What is in it for you:Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitPay Rate: $27.50 USD Gross hourlyJob DescriptionReporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredTake ownership of the caller's request and ensure follow up according to the hotel's standardsReview daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed throughUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerQualificationsPrevious customer related experience requiredPrevious Property Manager System (Opera) experience preferredComputer literate in Microsoft Windows applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationAll your information will be kept confidential according to EEO guidelines.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr