HRI DEVELOPMENT
Sales Coordinator
HRI DEVELOPMENT, Houston, Texas, United States, 77246
Job Title : Sales Coordinator
Department:
Sales & Marketing
Supervision Exercised:
N/A
Supervision Received:
Director of Sales & Marketing
JOB SUMMARY
The Sales and Catering Coordinator handles the day-to-day administration duties for the Property Specific Sales and Catering Department.
MINIMUM REQUIREMENTS
EducationHigh School Diploma4-year college degree is preferred but not requiredExperience
A minimum of one year of hospitality experience is desired.Hotel sales systems knowledge preferred.Previous customer service service experience is a bonus.Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, and commissionsAbility to apply common sense and understanding to carry out instructions furnished in written or oral formAbility to deal with problems involving several concrete variables in standardized situations.Computer skills are requiredMust be able to multi-taskAble to manage detailed information in large amountsHighly organizedExcellent oral and written communication skillsExcellent organization skills, manages time well, correctly prioritizes, and if flexibleAbility to work well under pressure and meet deadlinesAbility to manage outside departments and agenciesStrong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skillsProficient in the use of Microsoft Word, Excel, and PowerPointComprehension of technical application of the reservations systemDetail-orientedAbility to master basic selling techniquesJOB DUTIES
Point of contact for the sales office.Coordinator and point of contact for leisure group blocks as assignedCoordinate with the Front Office on daily showrooms and communicate the information to all sales and catering managers.Assign group leads from all lead channels to the appropriate sales/catering managers. Ensure that all leads are entered into on-property Sales & Catering Software application.Print and distribute group pick-up and group cut-off reports on a weekly basis.Load all new groups and build booking links for all assigned hotelsConduct quarterly audits of Sales Systems and PMS systems to ensure accuracyMake reservations for BT managers and input rooming lists for group sales managersPull rooming lists for groups and managers upon requestActualize room blocks, catering & banquet functions in the sales system after the group’s departure for assigned hotelSchedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.)Input meeting planner points for all groups and any project or special corporate travel promotions for assigned hotelManage HRI SCORE Program and Brand Referral Program for the assigned hotel (ie. process commission, pickup reports)Manage group commission by verifying and processing payment once approved by DOSM/DORM via in-house or fast pay.Run daily reports (transaction/ activities/ group in-house reader boards / SALT). Run weekly reports (BEO/resume/daily events) for all assigned hotelsManagement and upkeep of the Master BEO binder for assigned hotelPrint off the events report and write the groups in-house for the next day, then hand deliver to housekeeping, valet, restaurant bar, and front desk before daily stand-up meeting for assigned hotelPersonalize gift certificates, keep paper records in a binder and Excel spreadsheet on the J-drive of certificate information, for tradeouts, recovery, donations, and gift certificates purchased by individualsAssist/Create group resumes for each Sales Manager at least 10 days prior to group arrival and ensure distribution to essential personnel for all assigned hotelsCreate the coversheet for the resume packet for the following week and send out to the sales and catering department. Create the resume packets for the resume meeting and scan a copy to the J-driveConduct a brief weekly meeting with Directors of Front Office to review all groups arriving within the next 10-day periodFill out amenities forms and amenity cards for groups and weddings and ensure delivery information is communicated to appropriate departmentsSend out packages through FedEx for managers and groups in-houseCreate personalized menus for groups and private dinners in the restaurant, directional signage for incoming groups and to place around the hotel, table numbers, name tents, buffet cards, etc.Create breakfast and drink vouchers for Groups, Weddings, Groupon, Living Social, Sports Package, BT, Elite Members, etc.Order collateral for assembling sales kits, sales promotions, amenity cards, and envelopes. Order business cards for all supervisors and managers in the hotel and restaurant. Order supplies through Birchstreet and maintain organization of the supply closetHandle putting together sales kits or other hotel materials like flyers or signs for all assigned hotelsCreate file folders for all the contracts in the sales/catering department, and file past groups in the locked file cabinetProcess all checks that are received for depositsAttends property Staff meetings, and other property-specific meetings as requested by the Complex General ManagerOther duties as assigned
To apply, please visit our website at www.hriproperties.com. Once you are on our website's home page, please follow the instructions below to apply for any of our available positions:
1. Click on the "Careers" link at the bottom of the home page.
2. Click the "Search Career Opportunities" link.
3. In the search bar, type in your location.
4. Click on the link for the position that you are interested in applying for.
5. Follow the instructions for completing the on-line application
All positions require service minded team players with personable, enthusiastic and outgoing personalities. We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled
Department:
Sales & Marketing
Supervision Exercised:
N/A
Supervision Received:
Director of Sales & Marketing
JOB SUMMARY
The Sales and Catering Coordinator handles the day-to-day administration duties for the Property Specific Sales and Catering Department.
MINIMUM REQUIREMENTS
EducationHigh School Diploma4-year college degree is preferred but not requiredExperience
A minimum of one year of hospitality experience is desired.Hotel sales systems knowledge preferred.Previous customer service service experience is a bonus.Skills and Knowledge
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organizationAbility to calculate figures and amounts such as discounts, interest, and commissionsAbility to apply common sense and understanding to carry out instructions furnished in written or oral formAbility to deal with problems involving several concrete variables in standardized situations.Computer skills are requiredMust be able to multi-taskAble to manage detailed information in large amountsHighly organizedExcellent oral and written communication skillsExcellent organization skills, manages time well, correctly prioritizes, and if flexibleAbility to work well under pressure and meet deadlinesAbility to manage outside departments and agenciesStrong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skillsProficient in the use of Microsoft Word, Excel, and PowerPointComprehension of technical application of the reservations systemDetail-orientedAbility to master basic selling techniquesJOB DUTIES
Point of contact for the sales office.Coordinator and point of contact for leisure group blocks as assignedCoordinate with the Front Office on daily showrooms and communicate the information to all sales and catering managers.Assign group leads from all lead channels to the appropriate sales/catering managers. Ensure that all leads are entered into on-property Sales & Catering Software application.Print and distribute group pick-up and group cut-off reports on a weekly basis.Load all new groups and build booking links for all assigned hotelsConduct quarterly audits of Sales Systems and PMS systems to ensure accuracyMake reservations for BT managers and input rooming lists for group sales managersPull rooming lists for groups and managers upon requestActualize room blocks, catering & banquet functions in the sales system after the group’s departure for assigned hotelSchedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.)Input meeting planner points for all groups and any project or special corporate travel promotions for assigned hotelManage HRI SCORE Program and Brand Referral Program for the assigned hotel (ie. process commission, pickup reports)Manage group commission by verifying and processing payment once approved by DOSM/DORM via in-house or fast pay.Run daily reports (transaction/ activities/ group in-house reader boards / SALT). Run weekly reports (BEO/resume/daily events) for all assigned hotelsManagement and upkeep of the Master BEO binder for assigned hotelPrint off the events report and write the groups in-house for the next day, then hand deliver to housekeeping, valet, restaurant bar, and front desk before daily stand-up meeting for assigned hotelPersonalize gift certificates, keep paper records in a binder and Excel spreadsheet on the J-drive of certificate information, for tradeouts, recovery, donations, and gift certificates purchased by individualsAssist/Create group resumes for each Sales Manager at least 10 days prior to group arrival and ensure distribution to essential personnel for all assigned hotelsCreate the coversheet for the resume packet for the following week and send out to the sales and catering department. Create the resume packets for the resume meeting and scan a copy to the J-driveConduct a brief weekly meeting with Directors of Front Office to review all groups arriving within the next 10-day periodFill out amenities forms and amenity cards for groups and weddings and ensure delivery information is communicated to appropriate departmentsSend out packages through FedEx for managers and groups in-houseCreate personalized menus for groups and private dinners in the restaurant, directional signage for incoming groups and to place around the hotel, table numbers, name tents, buffet cards, etc.Create breakfast and drink vouchers for Groups, Weddings, Groupon, Living Social, Sports Package, BT, Elite Members, etc.Order collateral for assembling sales kits, sales promotions, amenity cards, and envelopes. Order business cards for all supervisors and managers in the hotel and restaurant. Order supplies through Birchstreet and maintain organization of the supply closetHandle putting together sales kits or other hotel materials like flyers or signs for all assigned hotelsCreate file folders for all the contracts in the sales/catering department, and file past groups in the locked file cabinetProcess all checks that are received for depositsAttends property Staff meetings, and other property-specific meetings as requested by the Complex General ManagerOther duties as assigned
To apply, please visit our website at www.hriproperties.com. Once you are on our website's home page, please follow the instructions below to apply for any of our available positions:
1. Click on the "Careers" link at the bottom of the home page.
2. Click the "Search Career Opportunities" link.
3. In the search bar, type in your location.
4. Click on the link for the position that you are interested in applying for.
5. Follow the instructions for completing the on-line application
All positions require service minded team players with personable, enthusiastic and outgoing personalities. We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more. Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled