Retail Specialty Supervisor

Title:Retail Specialty SupervisorLocation:Dallas/Fort Worth International Airport**PURPOSE:**Our Supervisors support the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required, while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation. Maximizes sales through the development and supervision of sales associates.**JOB RESPONSIBILITIES:** * Conducts store opening/closing/ shift change procedures.* Support the training of staff* Promote a team environment through respect, coaching, feedback and recognition.* Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits.* Ensures that money is secured at all times and cash in excess of $500 is removed from the register for safekeeping.* Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required is conducted consistently and that any discrepancies are reported immediately to the General Manager/Operations Manager.* Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.* Ensures that staff report to work on time, dressed in clean full uniform, including nametags.* Ensures all sales associates/crew members are aware of daily sales targets.* Ensures customers/guests are greeted promptly and served by knowledgeable, well-trained staff* Demonstrates effective management of customer queuing* Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes.* Ensures that all staff tardiness and absences are reported to management.* Ensures that sales associates/crew members are assigned daily duties and never congregate near the vicinity of the cash desk.* Ensures that staff is aware of procedural changes and/or other latest memorandums.* Ensures that staff are offering an up-sell/add-on sale to each customer.* Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor.* Ensures all damaged goods are returned to the warehouse properly tagged.* Ensures that housekeeping standards is maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).* Ensure the safety and security of the team and customers/guests through a focus on preventive maintenance and cleanliness.* Drive sales through effective execution of restaurant standards and marketing initiatives.* Follow processes to control labor costs, food costs and cash on their shift.* Hold themselves accountable for responsibilities on shift.* Hold our customers/guests as the highest priority and role model exceptional customer service.* Promote an environment where there is a sense of urgency to satisfy our customers/guests.* Ensure that Brand standards and systems are executed on their shift.* Consults and helps plan daily activities with General Manager/Operations Manager and other Supervisors; manages the activities of staff.* Provides supervision and support to store staff.* Works with on-site jobbers and sales representatives.* Leadership qualities, interactive, and approachable.* Ability to work in a fast-paced environment Time-management skills and multi-tasking abilities.* Good problem-solving skills.* Guest Focus: anticipate and understand guests' needs and exceed their expectations.* Passion for Results: set compelling targets and deliver on commitments* One or more years of retail supervisory experience* One or more years of food & beverage experience* High School Diploma or equivalent.* Competitive Salaries* Medical, Dental & Vision Insurance* Company Paid Life Insurance* Paid Vacation* Paid Sick Time* Employee Recognition Programs* Advancement and Growth Opportunities* On-going Training & DevelopmentAlternatively, you can apply to this job using your profile on one of the following sites: