DoubleTree by Hilton Miami Airport Convention Center
Van Driver
DoubleTree by Hilton Miami Airport Convention Center, Miami, Florida, us, 33222
DRIVER
JOB DESCRIPTION
DEPARTMENT:
Front Office
REPORTS TO : Front Office Manager/Assistant Front Office Manager
STATUS : Non-Exempt
JOB SUMMARY
The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests, and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage.
QUALIFICATION STANDARDS
Education & Experience:High School diploma or equivalent required and/or experience in a hotel or a related field preferred.Must not have any moving violations on driving record.Must have a valid driver's license for the applicable state.Must have a CDL if driving vehicles larger than 15 passenger.Physical requirements:
Flexible and long hours sometimes required.Heavy work -Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.Mental requirements:
Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions. Must routinely meet deadlines. Must be able to multi task.DUTIES & FUNCTIONS
Essential:
Approach all encounters with guests and employees in a friendly. service-oriented manner.Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.Driver, Page 1
Comply at all times with AFP Management standards and regulations to encourage safe and efficient hotel operations.Maintain a warm and friendly demeanor at all times.Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.Escort guests to rooms upon request.Open vehicle and hotel doors and greet arriving and departing guests.Deliver messages to meeting rooms.Maintain list of local transportation guides, churches, sport arenas, etc.Provide information, maps, and directions as necessary.Deliver flowers, packages and messages to guestrooms.Assist with room changes.Maintain hotel van: gas, oil, cleanliness -interior and exterior; fill out daily van reports and report any malfunctions to management.Notify security of accidents and complete appropriate documentation.Marginal:
Answer console to assist Front Desk Agents.Show guestrooms and suites as needed and emphasize the hotel's amenities.Assist Bell Staff as needed.Attend meetings/training as required by management.Perform other duties as requested by management.
JOB DESCRIPTION
DEPARTMENT:
Front Office
REPORTS TO : Front Office Manager/Assistant Front Office Manager
STATUS : Non-Exempt
JOB SUMMARY
The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests, and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage.
QUALIFICATION STANDARDS
Education & Experience:High School diploma or equivalent required and/or experience in a hotel or a related field preferred.Must not have any moving violations on driving record.Must have a valid driver's license for the applicable state.Must have a CDL if driving vehicles larger than 15 passenger.Physical requirements:
Flexible and long hours sometimes required.Heavy work -Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.Mental requirements:
Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.Must be able to work with and understand financial information and data, and basic arithmetic functions. Must routinely meet deadlines. Must be able to multi task.DUTIES & FUNCTIONS
Essential:
Approach all encounters with guests and employees in a friendly. service-oriented manner.Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.Driver, Page 1
Comply at all times with AFP Management standards and regulations to encourage safe and efficient hotel operations.Maintain a warm and friendly demeanor at all times.Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.Escort guests to rooms upon request.Open vehicle and hotel doors and greet arriving and departing guests.Deliver messages to meeting rooms.Maintain list of local transportation guides, churches, sport arenas, etc.Provide information, maps, and directions as necessary.Deliver flowers, packages and messages to guestrooms.Assist with room changes.Maintain hotel van: gas, oil, cleanliness -interior and exterior; fill out daily van reports and report any malfunctions to management.Notify security of accidents and complete appropriate documentation.Marginal:
Answer console to assist Front Desk Agents.Show guestrooms and suites as needed and emphasize the hotel's amenities.Assist Bell Staff as needed.Attend meetings/training as required by management.Perform other duties as requested by management.