OBXtek
Senior Computer User Support Specialist - Jacksonville
OBXtek, Jacksonville, Florida, United States, 32290
Responsibilities:
OBXtek is currently staffing for a
Senior Computer User Support Specialist
to work in the Jacksonville, Florida district office of the U.S. Army Corps of Engineers.The tasks for this position are to include, but not be limited, to the following:Deliver 24/7/365 IT technical support to approved seat service USACE end-usersExperience providing Tier 2 IT supportExperience supporting Windows 7, Windows 10, and MS Office 2013 Microsoft Office 365Experience using Service Now (preferred) or Remedy ticketing systemStrong analytical and follow through skillsStrong verbal and written communications skillsAbility to coordinate and get cooperation from multiple areas within IT to accomplish assignmentsAbility to work well independently on defined tasksAbility to work well as part of a teamExperience providing IT technical support to approved end users to ensure proper configuration, installation, and maintenance of laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devicesExperience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistanceUpdating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicableDesired Skills:Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)Prior USACE/ACE-IT experienceExperience working in a DoD environmentExperience supporting Office 365*There may be occasional travel. Valid Drivers License required*Qualifications:CLEARANCE REQUIREMENTS:Must have an active SECRET CLEARANCE
(No sponsorship)EDUCATION RQUIREMENTS:High School Diploma or equivalent4+ years of relevant Help Desk Technician Tier 2 work experienceCERTIFICATION REQUIREMENTS:Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) (IAT Level II Preferred)
Security Clearance:Secret
Company Information:Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is
Our PeopleOur Reputation.
Our people are trained professionals who enhance our customers knowledge and innovation using technology, collaboration, and education.We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.
OBXtek is currently staffing for a
Senior Computer User Support Specialist
to work in the Jacksonville, Florida district office of the U.S. Army Corps of Engineers.The tasks for this position are to include, but not be limited, to the following:Deliver 24/7/365 IT technical support to approved seat service USACE end-usersExperience providing Tier 2 IT supportExperience supporting Windows 7, Windows 10, and MS Office 2013 Microsoft Office 365Experience using Service Now (preferred) or Remedy ticketing systemStrong analytical and follow through skillsStrong verbal and written communications skillsAbility to coordinate and get cooperation from multiple areas within IT to accomplish assignmentsAbility to work well independently on defined tasksAbility to work well as part of a teamExperience providing IT technical support to approved end users to ensure proper configuration, installation, and maintenance of laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devicesExperience identifying, logging and tracking user issues, software conflicts and hardware device conflicts through IT incident ticketing system; providing resolution and/or escalating to next Tier for assistanceUpdating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicableDesired Skills:Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)Prior USACE/ACE-IT experienceExperience working in a DoD environmentExperience supporting Office 365*There may be occasional travel. Valid Drivers License required*Qualifications:CLEARANCE REQUIREMENTS:Must have an active SECRET CLEARANCE
(No sponsorship)EDUCATION RQUIREMENTS:High School Diploma or equivalent4+ years of relevant Help Desk Technician Tier 2 work experienceCERTIFICATION REQUIREMENTS:Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) (IAT Level II Preferred)
Security Clearance:Secret
Company Information:Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is
Our PeopleOur Reputation.
Our people are trained professionals who enhance our customers knowledge and innovation using technology, collaboration, and education.We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.