Technical Specialist 1 - Atlanta, GA

Position Summary:

The Technical Specialist will demonstrate the following capabilities:

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Provide Tier 3 support to the system administration team
• Programming and integrating an entire system at the global level
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Perform and manage PITCO's.
• Perform final programming of systems
• Provide on-site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Assisting with annual performance evaluations
• Ensure availability of remote Pitco and remote access
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers
• Provide advanced level database support
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Delegating tasks and providing support to level I and II Electronics Technical Specialists
• Using 60% or 90% designs to develop and build out PITCO
• Read blueprints, schematics and statements of work (SOW).
• Ensuring PITCO build outs adhere to statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Candidate/Position Requirements:

• Requires 6 years of experience with installation, troubleshooting and/or testing of electronic security systems with a high school diploma or GED
• Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
• Proficient with Microsoft Project or equivalent scheduling tools

Qualifications/Preferred Experience:

• Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or other)
• Working knowledge and/or certification for general purpose operating systems and virtualization platforms (Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.)
• Familiarity with physical security designs, standard operation procedures, and security operations
• Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP, and others)
• Certification in Lenel OnGuard and Bosch Video Management System preferred
• Access Control certification CCURE 9000 Access Control System, Lenel, or others
• Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
• Experience and knowledge of networks, network equipment, and administration
• Experience and knowledge of virtualization and cloud environments
• CCNA, CompTIA A , CompTIA Network certifications or similar
• Experience and skills in electronic security systems, databases, networking, and troubleshooting
• Demonstrated background working with multidisciplinary teams
• Demonstrated time management and organization skills to meet deadlines and quality objectives
• Strong oral, written, and presentation skills
• Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.