Food Bank of Central and Eastern North Carolina
Director of External Communications & Engagement
Food Bank of Central and Eastern North Carolina, Raleigh, North Carolina, United States, 27601
The Food Bank of Central & Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision: No one goes hungry, our Mission: Nourish people. Build solutions. Empower communities. We are an equal opportunity employer and are known for our core values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun!
Hunger and poverty are not primarily the result of personal choices or circumstances; they are deeply rooted in systems that deny opportunity and provide insufficient safety nets for common crises such as illness or loss of income. This is the true story of hunger - and as Director of External Communications & Engagement, you will lead efforts to raise awareness of the root causes of food insecurity, its impact in our communities, and the systemic approach needed to end hunger for good.
In this role, you will lead the Food Bank's external-facing communications efforts - including media relations, digital engagement, content development and thought leadership. Combined, your team's efforts will help to connect hundreds of thousands of community members with essential resources, information, and opportunities to make a difference throughout the region.
Typical Schedule: Monday - Friday | 8:30a-5:00p
Occasional evening and weekend work may be required.
Responsibilities:
You are a senior communications team leader who cares deeply about people in our community who are experiencing food insecurity. You have a background in earned and owned media strategies, as well as demonstrated accomplishments in message development, storytelling, and digital engagement. And you are committed to disrupting systems that drive hunger and poverty. The successful candidate will also bring a sincere interest in collaboration and continuous learning within a growing communications and public policy team; a firm belief in the Food Bank's mission; and a strong commitment to our vision of a future where no one goes hungry.
External Communications & Engagement Leadership (60%)
Lead the planning and execution of an external communications and engagement program that is responsive to immediate challenges while laying the groundwork for longer-term narrative changeImplement proactive earned media strategies that help connect community members with essential resources and support organizational fundraising, volunteer and advocacy goalsServe as a lead Food Bank representative in face-to-face and virtual conversations with media, community stakeholders and vendors - and prepare other spokespeople for public engagements, where neededOversee digital and social outreach efforts, employing best practices and analytics to grow reach and engagementCollaborate with the Director of Internal Communications & Creative Support to develop and manage an organization-wide editorial calendarDrive connections with community members who have been historically excluded from food assistance programs and opportunities to get involvedWork with Directors of Regional Development to execute earned, paid and owned media strategies that raise awareness of the Food Bank Network's efforts in local communitiesAdapt and localize org-wide messaging to support regional community engagement and marketing effortsSupport execution of a comprehensive disaster / crisis communications strategy - counseling colleagues on appropriate tactics, timing and toneTeam & Organizational Leadership (40%)
Coach direct reports to enhance skills in interpersonal communication, creative problem-solving, delegation and time-managementHelp team members achieve department- and individual-level goals through content creation, editorial review, and other strategic support as neededCenter the leadership of individuals with lived experience, both in decision-making processes and resulting bodies of workCultivate a collaborative department and team culture that leans into individual strengths and positions each member for successParticipate fully in org-wide Management cohorts and committees to help develop leadership skills, team capacity, and an equity-centered work culture.Perform other duties as directed.
The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Qualifications:
At least eight (8) years of progressive responsibility for communications, public relations, and/or digital engagement functions - ideally in nonprofits, advocacy organizations, campaigns or journalism settings
Including at least three to five (3-5) years of leadership and staff supervision experience, with a track record of coaching and mentoring high-functioning teams
Working knowledge of best and emerging practices in strategic communications, marketing and digital strategyProven track record driving digital and social media outreach efforts that raise awareness and compel actionComfortability in engaging journalists and opinion leaders on and off the record - including direct pitches, background conversations, and media releases / advisoriesAffinity for building and maintaining relationships with direct reports, co-workers and fellow leaders - and capable of navigating complex organizational structures and personalitiesA valid driver's license is required, with some expected travel within the service areaAbility to take initiative and thrive within a creative, responsive and fast-paced cultureSignificant experience managing collaborative, cross-department projects and initiatives in diverse, multi-faceted organizationsStrong writing and editing skills (in English) across print and digital mediums, with an eye toward search engine optimization (SEO) and consistency in voiceDemonstrated ability to identify and develop compelling stories across diverse communities and subject matter, paired with editorial process and production pipeline familiarityIncluding at least three (3) years of leadership and staff supervision experience, with a track record of coaching and mentoring high-functioning teamsThough not required, exceptional candidates may have any of the following skills:
Lived experience of food insecurity and / or the systemic inequities that drive hunger and povertyAdvanced study or certification in communications, journalism, marketing, digital media or storytelling (ex: Accreditation in Public Relations, Professional Certified Marketer, etc.)Understanding of and interest in the intersection of social service delivery, grassroots policy advocacy, and racial and economic justice.Written and oral proficiency in Spanish or other languages commonly spoken by people facing food insecurity in our region: Arabic, Cantonese, French, Mandarin, or VietnameseAwareness of current events and news in anti-hunger efforts, federal food assistance programs (SNAP, WIC, etc.) or general social / human service initiativesFamiliarity with the dynamic political and policy landscape in North CarolinaPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.). The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 10 pounds, and to stoop, crouch, or crawl.
Vision abilities required by this job include close vision.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.
Work Environment:
While performing the responsibilities of the job, the employee will be required to work in an office setting based on business needs directed by their manager.Frequently, the employee will be required to drive an automobile throughout the Foodbank's 34 county service area.The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles.The noise level in the work environment is usually quiet to moderate.While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.
We care about our employees, our candidates, and our community.
As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits For You
We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:
Medical, Dental and Vision PlansHealth Spending Accounts + Employer ContributionsFlexible Spending AccountsPaid Time off: including Holidays, Personal, Vacation, and Sick Time403(b) with 5% Match after 90 daysPaid Parental LeaveEmployee Assistance Program100% Employer paid STD and LTD Insurance100% Employer paid Group Life InsuranceVoluntary benefits including Accident and Critical IllnessBusiness Travel mileage reimbursement
Hunger and poverty are not primarily the result of personal choices or circumstances; they are deeply rooted in systems that deny opportunity and provide insufficient safety nets for common crises such as illness or loss of income. This is the true story of hunger - and as Director of External Communications & Engagement, you will lead efforts to raise awareness of the root causes of food insecurity, its impact in our communities, and the systemic approach needed to end hunger for good.
In this role, you will lead the Food Bank's external-facing communications efforts - including media relations, digital engagement, content development and thought leadership. Combined, your team's efforts will help to connect hundreds of thousands of community members with essential resources, information, and opportunities to make a difference throughout the region.
Typical Schedule: Monday - Friday | 8:30a-5:00p
Occasional evening and weekend work may be required.
Responsibilities:
You are a senior communications team leader who cares deeply about people in our community who are experiencing food insecurity. You have a background in earned and owned media strategies, as well as demonstrated accomplishments in message development, storytelling, and digital engagement. And you are committed to disrupting systems that drive hunger and poverty. The successful candidate will also bring a sincere interest in collaboration and continuous learning within a growing communications and public policy team; a firm belief in the Food Bank's mission; and a strong commitment to our vision of a future where no one goes hungry.
External Communications & Engagement Leadership (60%)
Lead the planning and execution of an external communications and engagement program that is responsive to immediate challenges while laying the groundwork for longer-term narrative changeImplement proactive earned media strategies that help connect community members with essential resources and support organizational fundraising, volunteer and advocacy goalsServe as a lead Food Bank representative in face-to-face and virtual conversations with media, community stakeholders and vendors - and prepare other spokespeople for public engagements, where neededOversee digital and social outreach efforts, employing best practices and analytics to grow reach and engagementCollaborate with the Director of Internal Communications & Creative Support to develop and manage an organization-wide editorial calendarDrive connections with community members who have been historically excluded from food assistance programs and opportunities to get involvedWork with Directors of Regional Development to execute earned, paid and owned media strategies that raise awareness of the Food Bank Network's efforts in local communitiesAdapt and localize org-wide messaging to support regional community engagement and marketing effortsSupport execution of a comprehensive disaster / crisis communications strategy - counseling colleagues on appropriate tactics, timing and toneTeam & Organizational Leadership (40%)
Coach direct reports to enhance skills in interpersonal communication, creative problem-solving, delegation and time-managementHelp team members achieve department- and individual-level goals through content creation, editorial review, and other strategic support as neededCenter the leadership of individuals with lived experience, both in decision-making processes and resulting bodies of workCultivate a collaborative department and team culture that leans into individual strengths and positions each member for successParticipate fully in org-wide Management cohorts and committees to help develop leadership skills, team capacity, and an equity-centered work culture.Perform other duties as directed.
The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Qualifications:
At least eight (8) years of progressive responsibility for communications, public relations, and/or digital engagement functions - ideally in nonprofits, advocacy organizations, campaigns or journalism settings
Including at least three to five (3-5) years of leadership and staff supervision experience, with a track record of coaching and mentoring high-functioning teams
Working knowledge of best and emerging practices in strategic communications, marketing and digital strategyProven track record driving digital and social media outreach efforts that raise awareness and compel actionComfortability in engaging journalists and opinion leaders on and off the record - including direct pitches, background conversations, and media releases / advisoriesAffinity for building and maintaining relationships with direct reports, co-workers and fellow leaders - and capable of navigating complex organizational structures and personalitiesA valid driver's license is required, with some expected travel within the service areaAbility to take initiative and thrive within a creative, responsive and fast-paced cultureSignificant experience managing collaborative, cross-department projects and initiatives in diverse, multi-faceted organizationsStrong writing and editing skills (in English) across print and digital mediums, with an eye toward search engine optimization (SEO) and consistency in voiceDemonstrated ability to identify and develop compelling stories across diverse communities and subject matter, paired with editorial process and production pipeline familiarityIncluding at least three (3) years of leadership and staff supervision experience, with a track record of coaching and mentoring high-functioning teamsThough not required, exceptional candidates may have any of the following skills:
Lived experience of food insecurity and / or the systemic inequities that drive hunger and povertyAdvanced study or certification in communications, journalism, marketing, digital media or storytelling (ex: Accreditation in Public Relations, Professional Certified Marketer, etc.)Understanding of and interest in the intersection of social service delivery, grassroots policy advocacy, and racial and economic justice.Written and oral proficiency in Spanish or other languages commonly spoken by people facing food insecurity in our region: Arabic, Cantonese, French, Mandarin, or VietnameseAwareness of current events and news in anti-hunger efforts, federal food assistance programs (SNAP, WIC, etc.) or general social / human service initiativesFamiliarity with the dynamic political and policy landscape in North CarolinaPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.
While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.). The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 10 pounds, and to stoop, crouch, or crawl.
Vision abilities required by this job include close vision.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.
Work Environment:
While performing the responsibilities of the job, the employee will be required to work in an office setting based on business needs directed by their manager.Frequently, the employee will be required to drive an automobile throughout the Foodbank's 34 county service area.The employee will be required to interact with Food Bank personnel in the warehouse(s). In doing so, the employee will occasionally be exposed to moving mechanical parts and vehicles.The noise level in the work environment is usually quiet to moderate.While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions. The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.
We care about our employees, our candidates, and our community.
As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits For You
We help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:
Medical, Dental and Vision PlansHealth Spending Accounts + Employer ContributionsFlexible Spending AccountsPaid Time off: including Holidays, Personal, Vacation, and Sick Time403(b) with 5% Match after 90 daysPaid Parental LeaveEmployee Assistance Program100% Employer paid STD and LTD Insurance100% Employer paid Group Life InsuranceVoluntary benefits including Accident and Critical IllnessBusiness Travel mileage reimbursement