AmTrust Financial
Regional Sales Manager
AmTrust Financial, Latham, New York, United States, 12110
Regional Sales Manager
Job Locations
US-United States
Requisition ID
2024-17263
Category
Sales
Position Type
Regular Full-Time
Overview
Coordinating the enrollment and ongoing management of the Extended Warranty Program in North America. Monitoring Retailer progress against conversion and performance targets and agree any actions required to ensure ongoing growth year on year. Position will require ongoing travel for in store visits in support of the program as well as virtual trainings and/or performance reviews. The individual will be targeted on unit sales and margins generated by the Retailers under their remit as well as contributing support towards the achievement of the overall regional objectives in overall unit sales, CCP administration fee, underwriting performance, and overall operating profit.
Responsibilities
Key Responsibility AreasManage the on-boarding and training of the Retailer network in North America, coordinating the signature of TOBA's and MRAP's with the Retailer network and contracts with North America
Organize and run regular Retailer review presentations as required and produce agreed Retailer Review presentations related to program performance, both sales and loss ratio management.Ensure optimal Retailer commitment to the Ancillary, GAP and Extended Warranty Programmes to achieve budgeted sales for 2025Ensure efficient management controls are agreed, and followed by the Retailers, including sales and cancelation reporting, remittance and tax documentation.Assisting Retailers on sourcing adequate stock to achieve targets, highlighting ideal used car stock profile and opportunities, attending Retailer auctions & supporting overall communication.Promoting usage of best practice processes which drive sales growth and overall Realer used car profitability maintaining standards & processes maximizing used car sales and purchases with effective Stock Management.Reviewing and auditing dealers as required and in line with CCP or OEM standards & expectation, which includes:
Full audit of site and digital representationCorrect usage of POSMAdherence to preparation standardsExtended F&I Sales training
Effective support and communication with Retailers and OEM:
Attend review meetings with OEM as requiredDeliver Area Reviews following the agreed templateCommunicate effectively and on a regular basisUpdate on Health Check progress on all Focus Dealers.Communicate results against targetsAssist Dealers to achieve targets and promote monitory benefits.Effective use of Reports and key data to promote value of the programme
Ongoing support of OEM communicationsWhen required, attend, and participate in sales meetings held by the Global Account Manager or corporate. Develop and prepare presentation materials for field trainings, retailer level QBR's or global business reviews.Promptly resolve all administrative queries including Retailer registration and claims issues as requiredManage own time effectively within the scope of the role, in order to ensure time efficiency against the profit return to CCPEReport dealer visits/activity to the Territory Director as required and maintain Outlook Calendar with access provided to the Territory Director.
Responsibilities
Develop strong business relationships with key contacts at Global, North America, Retailers and other NSC's as required, and ensure that fully compliant processes are followed at all timesUse the 'claims analyzer' to proactively manage the loss ratio for all accounts in line with CCPE / CCP / AIU / MICL standards. Analyse claims trends (including early claims incidence, anti-selection, and use of labour rates) to gain agreement to any remedial actions that need to be in place to achieve satisfactory loss ratioEnsure that all Retailers are using appropriate 'Point of Sale' material in an appropriate manner and in line with local regulatory requirementsEnsure that the following team administration tasks are completed within set timescales:Outlook CalendarSales ReportsClaims AnalyzerExpensesBusiness Mileage ReturnCompletion of CPD Training
General ResponsibilitiesAdhere to Company policies, procedures, and behavioral requirements at all timesAttend internal/external training courses as required and directed by the Global Account ManagerMaintain and update a detailed knowledge of CCP productsMaintain a good standard of dress and personal appearance at all timesProvide additional support to the Global Account Manager with ad hoc activities when required.Qualifications
Ideally graduate or educated to A-level / Higher / International Baccalaureate standardFluent English speakerDriving licence (ideally clean) as this role requires extensive travel.
ExperienceMinimum of 10 years in B2B sales role, preferably managing F&I products in the Automotive industryExperience of working successfully in North America or English-speaking markets in the retail automotive environmentProven experience of managing multiple stakeholdersProven track record of sales and/or coaching in the motor industry and or financial services ideally within a finance company or dealership/dealer group.Demonstrate a proactive, professional, customer focused approach to winning sales and developing long-term repeat business with a proven track record in business-to-business salesWorked in a small team environment, managing a high workload, and supporting the work of others including people management.Functional/Technical Competencies
Maintain a full understanding of underwriting performance statistics and manage Retailer accounts in line with insurer requirement.Travel
It is expected that this role will require significant (North American) travelCore AmTrust Behavioural & Professional Competencies (Employees)
Results Driven:
Displays energy, determination, and a sense of urgency to get the job done; understands the importance of meeting deadlines to achieve objectives; takes responsibility for organising own workload to ensure goals are met; identifies barriers or issues that might impact adversely on getting the job done and is proactive and innovative in resolving problems and finding solutions; strives for excellence.Adaptable & Open to Change:
Demonstrates a willingness to adapt and change according to circumstances; is able to comfortably handle ambiguity and changes in priorities; identifies the requirement to demonstrate flexibility for the wider benefit of the department and the business; supports change and the drive to continuously improve.Relationship Management & & Customer Focus:
Builds and maintains strong internal and external customer and other relationships as relevant to role; is able to effectively understand and support customer needs while balancing business needs; takes responsibility for meeting agreed service levels and other commitments.; strives to deliver excellence and innovates to deliver solutions; ensures that everything that they do complies with all Treating Customers Fairly (TCF) principles.Risk Management:
Is able to understand and identify common types of business risks for their functional or business area; actively supports the maintenance of an effective control environment; takes timely remedial action as may be required to prevent or minimise loss; proactively escalates risks to the appropriate party; supports continuous improvement in the management of risk.Collaboration:
Demonstrates respect and integrity in all collaboration with others; works with rather than competes with others in the business to achieve company goals; builds trust through open communication; adapts style and messaging appropriately; seeks out and listens to the opinions of others; supports team building and an inclusive culture that values diversity.
Continuing Professional Development:
Proactively keeps up to date with regulatory and professional changes; maintains the required knowledge and skills to perform in post and undertakes all required / mandatory training; ensures that annual learning and development plans and Continuing Professional Development (CPD) obligations are achieved.
AmTrust Values:
Able to demonstrate and role model AmTrust's values: Excellence, Innovation, Integrity, Responsibility, Inclusion and Teamwork.
Conduct Rules:
Acts at all times in accordance with the Conduct Rules (as set out above)
#LI-REMOTE#LI-MB1What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.Connect With Us!
Not ready to apply? Connect with us for general consideration.
Job Locations
US-United States
Requisition ID
2024-17263
Category
Sales
Position Type
Regular Full-Time
Overview
Coordinating the enrollment and ongoing management of the Extended Warranty Program in North America. Monitoring Retailer progress against conversion and performance targets and agree any actions required to ensure ongoing growth year on year. Position will require ongoing travel for in store visits in support of the program as well as virtual trainings and/or performance reviews. The individual will be targeted on unit sales and margins generated by the Retailers under their remit as well as contributing support towards the achievement of the overall regional objectives in overall unit sales, CCP administration fee, underwriting performance, and overall operating profit.
Responsibilities
Key Responsibility AreasManage the on-boarding and training of the Retailer network in North America, coordinating the signature of TOBA's and MRAP's with the Retailer network and contracts with North America
Organize and run regular Retailer review presentations as required and produce agreed Retailer Review presentations related to program performance, both sales and loss ratio management.Ensure optimal Retailer commitment to the Ancillary, GAP and Extended Warranty Programmes to achieve budgeted sales for 2025Ensure efficient management controls are agreed, and followed by the Retailers, including sales and cancelation reporting, remittance and tax documentation.Assisting Retailers on sourcing adequate stock to achieve targets, highlighting ideal used car stock profile and opportunities, attending Retailer auctions & supporting overall communication.Promoting usage of best practice processes which drive sales growth and overall Realer used car profitability maintaining standards & processes maximizing used car sales and purchases with effective Stock Management.Reviewing and auditing dealers as required and in line with CCP or OEM standards & expectation, which includes:
Full audit of site and digital representationCorrect usage of POSMAdherence to preparation standardsExtended F&I Sales training
Effective support and communication with Retailers and OEM:
Attend review meetings with OEM as requiredDeliver Area Reviews following the agreed templateCommunicate effectively and on a regular basisUpdate on Health Check progress on all Focus Dealers.Communicate results against targetsAssist Dealers to achieve targets and promote monitory benefits.Effective use of Reports and key data to promote value of the programme
Ongoing support of OEM communicationsWhen required, attend, and participate in sales meetings held by the Global Account Manager or corporate. Develop and prepare presentation materials for field trainings, retailer level QBR's or global business reviews.Promptly resolve all administrative queries including Retailer registration and claims issues as requiredManage own time effectively within the scope of the role, in order to ensure time efficiency against the profit return to CCPEReport dealer visits/activity to the Territory Director as required and maintain Outlook Calendar with access provided to the Territory Director.
Responsibilities
Develop strong business relationships with key contacts at Global, North America, Retailers and other NSC's as required, and ensure that fully compliant processes are followed at all timesUse the 'claims analyzer' to proactively manage the loss ratio for all accounts in line with CCPE / CCP / AIU / MICL standards. Analyse claims trends (including early claims incidence, anti-selection, and use of labour rates) to gain agreement to any remedial actions that need to be in place to achieve satisfactory loss ratioEnsure that all Retailers are using appropriate 'Point of Sale' material in an appropriate manner and in line with local regulatory requirementsEnsure that the following team administration tasks are completed within set timescales:Outlook CalendarSales ReportsClaims AnalyzerExpensesBusiness Mileage ReturnCompletion of CPD Training
General ResponsibilitiesAdhere to Company policies, procedures, and behavioral requirements at all timesAttend internal/external training courses as required and directed by the Global Account ManagerMaintain and update a detailed knowledge of CCP productsMaintain a good standard of dress and personal appearance at all timesProvide additional support to the Global Account Manager with ad hoc activities when required.Qualifications
Ideally graduate or educated to A-level / Higher / International Baccalaureate standardFluent English speakerDriving licence (ideally clean) as this role requires extensive travel.
ExperienceMinimum of 10 years in B2B sales role, preferably managing F&I products in the Automotive industryExperience of working successfully in North America or English-speaking markets in the retail automotive environmentProven experience of managing multiple stakeholdersProven track record of sales and/or coaching in the motor industry and or financial services ideally within a finance company or dealership/dealer group.Demonstrate a proactive, professional, customer focused approach to winning sales and developing long-term repeat business with a proven track record in business-to-business salesWorked in a small team environment, managing a high workload, and supporting the work of others including people management.Functional/Technical Competencies
Maintain a full understanding of underwriting performance statistics and manage Retailer accounts in line with insurer requirement.Travel
It is expected that this role will require significant (North American) travelCore AmTrust Behavioural & Professional Competencies (Employees)
Results Driven:
Displays energy, determination, and a sense of urgency to get the job done; understands the importance of meeting deadlines to achieve objectives; takes responsibility for organising own workload to ensure goals are met; identifies barriers or issues that might impact adversely on getting the job done and is proactive and innovative in resolving problems and finding solutions; strives for excellence.Adaptable & Open to Change:
Demonstrates a willingness to adapt and change according to circumstances; is able to comfortably handle ambiguity and changes in priorities; identifies the requirement to demonstrate flexibility for the wider benefit of the department and the business; supports change and the drive to continuously improve.Relationship Management & & Customer Focus:
Builds and maintains strong internal and external customer and other relationships as relevant to role; is able to effectively understand and support customer needs while balancing business needs; takes responsibility for meeting agreed service levels and other commitments.; strives to deliver excellence and innovates to deliver solutions; ensures that everything that they do complies with all Treating Customers Fairly (TCF) principles.Risk Management:
Is able to understand and identify common types of business risks for their functional or business area; actively supports the maintenance of an effective control environment; takes timely remedial action as may be required to prevent or minimise loss; proactively escalates risks to the appropriate party; supports continuous improvement in the management of risk.Collaboration:
Demonstrates respect and integrity in all collaboration with others; works with rather than competes with others in the business to achieve company goals; builds trust through open communication; adapts style and messaging appropriately; seeks out and listens to the opinions of others; supports team building and an inclusive culture that values diversity.
Continuing Professional Development:
Proactively keeps up to date with regulatory and professional changes; maintains the required knowledge and skills to perform in post and undertakes all required / mandatory training; ensures that annual learning and development plans and Continuing Professional Development (CPD) obligations are achieved.
AmTrust Values:
Able to demonstrate and role model AmTrust's values: Excellence, Innovation, Integrity, Responsibility, Inclusion and Teamwork.
Conduct Rules:
Acts at all times in accordance with the Conduct Rules (as set out above)
#LI-REMOTE#LI-MB1What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.Connect With Us!
Not ready to apply? Connect with us for general consideration.