Nisqually Red Wind Casino
Application Support Specialist
Nisqually Red Wind Casino, Olympia, Washington, United States, 98502
Benefits of Working at Nisqually Red Wind Casino Include
:FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)FREE Short-Term Disability, Life and Accident InsuranceFREE Meal during shiftFREE gaming license renewals$1 per hour shift differentialPaid Time Off & Paid HolidaysFloating holidays401(K) Retirement Program (match up to 4%)AflacTuition ReimbursementHealth & Wellbeing ReimbursementsTeam Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)Team Member Awards and Incentives (perfect attendance awards and yearly service awards)Flex spending and Dependent care spendingCareer advancement opportunitiesPeriodic Team Member contests and giveawaysTeam Member dining and gift shop discountsPOSITION OBJECTIVES:
Provide Tier 2 support for computer systems to assist System Administrators and casino Team Members in providing exceptional service and value to casino guests.
Our Mission:
To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.
Our Vision:
Creating incredible experiences.
Our Core Values:
Integrity, Communication, Accountability, Respect, Teamwork.
JOB SUMMARY:
The Application Support Specialist will have two roles. 1. As a Liaison between IT, casino, and vendor to resolve workflow and other operational issues. 2. Perform technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks. The position will perform technical support for multiple on-premises, cloud, and peripheral equipment on enterprise computing systems. The position will work on a project team and individually. The IT Application Support Specialist will support software systems that reach across multiple casino and resort operational areas and technical platforms that includes the technical installation, training, support as well as administration and troubleshooting support of windows platforms and SQL servers.
Requirements
QUALIFICATIONS
Required skills and knowledge:
High school diploma or GED certificateBachelor's degree Required (Information Systems or a similar Technical Degree) and 2 years of job experience in a technical field OR 5 years on the job experience in a technical field.Must be dependable, responsible, and willing to work a flexible schedule.Ability to respond to critical issues after working hours on a limited basis.Excellent verbal and written communication skills.Ability to work in a team environment.Ability to work without direct supervision.Possess excellent decision-making skills.Ability to manage time effectively.Administrative abilities, including record keeping.Excellent customer service skills.Pass NRWC pre-employment testing.Ability to work all shifts including weekends and holidays.Ability to obtain a Class III Gaming License.Preferred skills and knowledge:
Industry specific knowledge of products such as Sage, Inform HMS, InfoGenesis, Everi, Red Rock, applications experience desiredIntimate knowledge of an organization's computing systemsAbility to explain complex ideas to those with limited IT and systems knowledgeExceptional verbal and written communication skillsListening ability and patienceExtraordinary customer service and relationship management experienceCritical thinking skillsPHYSICAL REQUIREMENTS:
Ability to stoop, kneel, crouch, reach, push, and pull.Ability to stand or move around continuously for 8 or more hoursAbility to lift 75 poundsAbility to tolerate a smoke-filled environment.ESSENTIAL FUNCTIONS OF THE JOB:
Resolve complex hardware and software malfunctionsSchedule and facilitate end user training, application testing and validationMake technical presentations internally and to outside departmentsDetermine performance, capacity, and utilization for system componentsAssist in planning migrations to new or improved hardware and software productsMonitor application changes and additions to the systemsAct as liaison between IT Operations and other functional units for escalation purposesResolve complex hardware and software malfunctionsSchedule and facilitate end user training, application testing and validationCreate and update workflow, process, and data diagramsMake technical presentations internally and to outside departmentsWork with vendors to implement, manage and troubleshoot applicationsDetermine performance, capacity, and utilization for system componentsAssist in planning migrations to new or improved hardware and software productsMonitor application changes and additions to the systemsResearch new or updated technologyAct as liaison between IT Operations and other functional unitsPerform other duties as assigned
NATIVE AMERICAN HIRING PREFERENCE
Rev: 8/25/2023
Salary Description
$28.93
:FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)FREE Short-Term Disability, Life and Accident InsuranceFREE Meal during shiftFREE gaming license renewals$1 per hour shift differentialPaid Time Off & Paid HolidaysFloating holidays401(K) Retirement Program (match up to 4%)AflacTuition ReimbursementHealth & Wellbeing ReimbursementsTeam Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)Team Member Awards and Incentives (perfect attendance awards and yearly service awards)Flex spending and Dependent care spendingCareer advancement opportunitiesPeriodic Team Member contests and giveawaysTeam Member dining and gift shop discountsPOSITION OBJECTIVES:
Provide Tier 2 support for computer systems to assist System Administrators and casino Team Members in providing exceptional service and value to casino guests.
Our Mission:
To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.
Our Vision:
Creating incredible experiences.
Our Core Values:
Integrity, Communication, Accountability, Respect, Teamwork.
JOB SUMMARY:
The Application Support Specialist will have two roles. 1. As a Liaison between IT, casino, and vendor to resolve workflow and other operational issues. 2. Perform technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks. The position will perform technical support for multiple on-premises, cloud, and peripheral equipment on enterprise computing systems. The position will work on a project team and individually. The IT Application Support Specialist will support software systems that reach across multiple casino and resort operational areas and technical platforms that includes the technical installation, training, support as well as administration and troubleshooting support of windows platforms and SQL servers.
Requirements
QUALIFICATIONS
Required skills and knowledge:
High school diploma or GED certificateBachelor's degree Required (Information Systems or a similar Technical Degree) and 2 years of job experience in a technical field OR 5 years on the job experience in a technical field.Must be dependable, responsible, and willing to work a flexible schedule.Ability to respond to critical issues after working hours on a limited basis.Excellent verbal and written communication skills.Ability to work in a team environment.Ability to work without direct supervision.Possess excellent decision-making skills.Ability to manage time effectively.Administrative abilities, including record keeping.Excellent customer service skills.Pass NRWC pre-employment testing.Ability to work all shifts including weekends and holidays.Ability to obtain a Class III Gaming License.Preferred skills and knowledge:
Industry specific knowledge of products such as Sage, Inform HMS, InfoGenesis, Everi, Red Rock, applications experience desiredIntimate knowledge of an organization's computing systemsAbility to explain complex ideas to those with limited IT and systems knowledgeExceptional verbal and written communication skillsListening ability and patienceExtraordinary customer service and relationship management experienceCritical thinking skillsPHYSICAL REQUIREMENTS:
Ability to stoop, kneel, crouch, reach, push, and pull.Ability to stand or move around continuously for 8 or more hoursAbility to lift 75 poundsAbility to tolerate a smoke-filled environment.ESSENTIAL FUNCTIONS OF THE JOB:
Resolve complex hardware and software malfunctionsSchedule and facilitate end user training, application testing and validationMake technical presentations internally and to outside departmentsDetermine performance, capacity, and utilization for system componentsAssist in planning migrations to new or improved hardware and software productsMonitor application changes and additions to the systemsAct as liaison between IT Operations and other functional units for escalation purposesResolve complex hardware and software malfunctionsSchedule and facilitate end user training, application testing and validationCreate and update workflow, process, and data diagramsMake technical presentations internally and to outside departmentsWork with vendors to implement, manage and troubleshoot applicationsDetermine performance, capacity, and utilization for system componentsAssist in planning migrations to new or improved hardware and software productsMonitor application changes and additions to the systemsResearch new or updated technologyAct as liaison between IT Operations and other functional unitsPerform other duties as assigned
NATIVE AMERICAN HIRING PREFERENCE
Rev: 8/25/2023
Salary Description
$28.93