22nd Century Technologies
Claim Operator
22nd Century Technologies, Plano, Texas, us, 75086
Duration:
1+ year
Shift Timings:
1ST shift (8:30AM to 5:30PM)
Job Description:Review new submissions to ensure all required documentation and claim details are includedFile and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident reportInvestigate and process damage claim submissions based on return authorizations and QA reportsCommunicate with the logistics service provider to ensure a timely and accurate resolutionThoroughly review all claim declinations and communicate the final resolution to customers, if validDispute invalid claim resolutions to overturn declination and negotiate claim paymentAnalyze data to determine claim's validity; evaluate independent reports, including video, written incident reports, valuation estimated, etcCompile comprehensive claim analyses for monthly reporting to clientsWork within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findingsNotify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate lossEmail updates on progress or conflicts regarding the accident to all internal parties involvedEscalate high-value declinations with management to discuss possible recourseNegotiate timely settlements and communicate detailed findings to the claimant
Required Qualifications:
Required proficiency in Microsoft Excel, including but not limited To basic reporting functions and formatting, VLOOKUP, IF, and pivot tables1+ years of freight claims processing experience preferredExcellent verbal and written communication skillsStrong critical thinking and creative problem solving skillsFlexibility to work in a fast-paced, team-oriented environmentSuperior attention to detail, organization, cross-group collaboration, and project management skills.
Preferred Experience:
Bilingual Korean required due to need to report HQ in Korean
1+ year
Shift Timings:
1ST shift (8:30AM to 5:30PM)
Job Description:Review new submissions to ensure all required documentation and claim details are includedFile and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident reportInvestigate and process damage claim submissions based on return authorizations and QA reportsCommunicate with the logistics service provider to ensure a timely and accurate resolutionThoroughly review all claim declinations and communicate the final resolution to customers, if validDispute invalid claim resolutions to overturn declination and negotiate claim paymentAnalyze data to determine claim's validity; evaluate independent reports, including video, written incident reports, valuation estimated, etcCompile comprehensive claim analyses for monthly reporting to clientsWork within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findingsNotify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate lossEmail updates on progress or conflicts regarding the accident to all internal parties involvedEscalate high-value declinations with management to discuss possible recourseNegotiate timely settlements and communicate detailed findings to the claimant
Required Qualifications:
Required proficiency in Microsoft Excel, including but not limited To basic reporting functions and formatting, VLOOKUP, IF, and pivot tables1+ years of freight claims processing experience preferredExcellent verbal and written communication skillsStrong critical thinking and creative problem solving skillsFlexibility to work in a fast-paced, team-oriented environmentSuperior attention to detail, organization, cross-group collaboration, and project management skills.
Preferred Experience:
Bilingual Korean required due to need to report HQ in Korean