NORIDIAN HEALTHCARE SOLUTIONS, LLC
Account Manager
NORIDIAN HEALTHCARE SOLUTIONS, LLC, Des Moines, Iowa, United States, 50319
Description * Position is eligible for a hybrid schedule from the Des Moines, IA area *Hiring Manager: Harish ChhatlaniDepartment: Customer RelationsTalent Partner: Elizabeth FlemingTelecommuting Eligible: Hybrid from the Des Moines, IA areaJob Grade: E14Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy | Noridian (noridiansolutions.com)Job TitleAccount Manager (Lead)Job SummaryThe Account Manager serves as the primary contact and liaison to external customer on behalf or Noridian. This position is responsible for effectively managing the relationship of the external customer and any subcontractors. This position also partners with Noridian staff to ensure the contract is optimizing performance to meet or exceed the terms of the contract while operating within budget. This position provides guidance, leadership, planning, and reporting to and from the affected personnel.Essential FunctionsKey Duties/Responsibilities/AccountabilitiesEnsures the organization meets all contractual and performance expectations in regards to quality, timeliness and change management implementation.Serves as liaison and primary contact for prime or subcontractors regarding contract performanceResponsible for effectively managing the relationship with the prime and subcontractorsDemonstrates influential leadership across the organization in collaborating with other contract leaders, employees and management team.Ensures responsiveness to performance standards, Corrective Action Plans (CAP), and internal audit findings.Reviews findings for appropriateness and implement timely changes as appropriate.Develops budgets and works to meet requirements within available funding to ensure requirements are met each fiscal year for funds received.Develops, monitors, and analyzes monthly and annual budgets for operational department.Submits supplemental budget and abatement requests.Challenges staff to find innovative ways to reduce operating costs.Ensures strong internal controls and compliance programs within responsible operations.Meets performance management expectations by encouraging teamwork, growth, recognition and participation by analyzing monthly departmental performance status reports and providing methods for effective change.Leads by example by promoting team work, innovation and thought leadership, while demonstrating company valuesDevelops long term plans to remain successful and grow within the market.
Non-Essential Duties and Functions
Other duties as assigned
Minimum Qualifications
Bachelor's degree in Business or related field or equivalent experience4 years' healthcare experience of which 2 years are management experienceNegotiation and conflict resolution skillsIA MEME Key Personnel Requirements:
3 years' experience in account management or major supervisory role as a healthcare payer
Preferred Qualifications
Bachelor's degree in Business3 years' additional experience in account management or customer relationsExperience in people leadership, motivating and managing large groups of people.
Environment and Cognitive/Physical Demands
Office EnvironmentAbility to read, hear, speak, keyboard, reason, communicate effectively and problem solveRequires prolonged sitting and telephone useRequires the use of office equipment such as computer terminals, telephones, copiers and printersInfrequent lifting to 15 poundsInfrequent stoopingOccasional Travel
Segregation of DutiesEvery employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.Statement of Other DutiesThis document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.Total Rewards Package:Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.CMS Access Compliance and Regulation Contingency StatementSome positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.Equal Employment OpportunityEqual Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.Below is the salary range for potential new hires.Salary Range: $87,611.67 - $120,466.44 per yearOther Compensation: Incentive PlanThis job will be open until filled.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Non-Essential Duties and Functions
Other duties as assigned
Minimum Qualifications
Bachelor's degree in Business or related field or equivalent experience4 years' healthcare experience of which 2 years are management experienceNegotiation and conflict resolution skillsIA MEME Key Personnel Requirements:
3 years' experience in account management or major supervisory role as a healthcare payer
Preferred Qualifications
Bachelor's degree in Business3 years' additional experience in account management or customer relationsExperience in people leadership, motivating and managing large groups of people.
Environment and Cognitive/Physical Demands
Office EnvironmentAbility to read, hear, speak, keyboard, reason, communicate effectively and problem solveRequires prolonged sitting and telephone useRequires the use of office equipment such as computer terminals, telephones, copiers and printersInfrequent lifting to 15 poundsInfrequent stoopingOccasional Travel
Segregation of DutiesEvery employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.Statement of Other DutiesThis document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.Total Rewards Package:Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.CMS Access Compliance and Regulation Contingency StatementSome positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.Equal Employment OpportunityEqual Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.Below is the salary range for potential new hires.Salary Range: $87,611.67 - $120,466.44 per yearOther Compensation: Incentive PlanThis job will be open until filled.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)