Senior End User Support Specialist

Senior End User Support Specialist Job Locations US-NM-Albuquerque ID 2024-3443 Category Information Technology Type Full Time Overview Edgewater Federal Solutions is seeking a Senior End User Support Specialist to support the IT program at a major national laboratory. Responsibilities Provide both classified and unclassified RedHat Linux support to our customer base. Translate technical terms into layperson terms and present them to audiences outside of the organization. Qualifications A.A. in Computer Science and 4 years of experience In lieu of a degree, additional relevant experience may be applicable. U.S. Citizenship is required per contract. Must have an Active DOE Q clearance or DOD TS and be able to obtain and maintain a U.S. Department of Energy Q security clearance with SCI. Must be willing to take and pass a polygraph if randomly selected. Experience with Linux system administration, preferably RedHat Understand enterprise network services like DNS, NTP, DHCP, databases, VPN, firewalls, switches, routers, and distributed storage systems Experience configuring and troubleshooting networking equipment Ability to learn new IT system technologies Desired: DoD Top Secret with Reciprocity and an active SCI Experience with scripting languages Experience with deploying and administering servers in a high security production environment Ability to work closely with researchers to identify needs/expectations and articulate action items and responsibilities An in-depth knowledge of Linux Have the ability to thrive in a teaming environment Understanding of Systems Engineering disciplines particularly Requirements Management and Configuration Management An understanding of Cloud Computing such as VMware, Open Stack and KVM/Proxmox The ability to research and propose technical solutions which satisfy requirements An in-depth knowledge of network devices like switches, routers, VPNs, and firewall devices Experience with and the ability to utilize collaboration tools like Wikis, Mattermost, Jira & GitLab Experience with process improvement activities and full life cycle development processes such as Agile, Lean 6, ISO, CMMi, or ITIL Experience in working with Project management professionals preferably of large, complex, or interdependent projects About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.