Sales Account Specialist I (Inside Sales)

Job Type Full-timeDescriptionAbout UsBestbath stands as a premier employer in Idaho and Tennessee, specializing in composite manufacturing for fiberglass bathtubs and showers. With headquarters in Caldwell, Idaho, and a thriving presence in the Treasure Valley for the past 50 years, our commitment to product quality and employee well-being resonates throughout our operations. At Bestbath, fostering employee well-being-financial, physical, and mental-remains our top priority. Our exceptional work culture has led to remarkably high employee retention rates, a testament to our commitment to our 200+ employees' holistic welfare. Come be a part of an environment where your employer genuinely cares about you. Our comprehensive benefits package includes a hybrid work schedule, profit-sharing opportunities (10-12 times per year on a monthly cadence), progressive PTO accrual (2 weeks in the first year, expanding to 4 weeks by year seven for all employees), employer-sponsored health plans covering 85% of premiums, a 4% matching 401k plan (vested immediately), and more. At Bestbath, caring for our employees is not just a statement; it's our demonstrable commitment. Job DescriptionActively engages with Dealers by providing top-level customer service. Assists Dealers with an array of requests, including, but not limited to issuing quotes, checking order status, sending specifications, etc. Responsible for training and coaching Dealers on how to be more self-sufficient by utilizing resources, such as, the Dealer Quoting Website. Collaborates with other departments to find order-related solutions. Provides support to the Sales Operations Specialists with Order Entry & Change Orders. Works closely with Program Manager on specific projects related to Program Dealers and Sales, such as, creating streamlined process and procedures for New Dealer On-boarding and Order Submission.Keys to SuccessCollaboratorGreeting and communicating professionally, courteously, and succinctly with customers, co-workers, and vendorsDiligent WorkerPossesses autonomy and responsibility for maintaining assigned duties without constant supervisionDetail OrientedAbility to organize and prioritize variety of tasks each day.Problem Solver/Critical ThinkingPossesses desire to improve and adapt methods and procedures to continually improve and job role.Responsibilities & DutiesPrimary Point-of-Contact providing customer service activities supporting Dealers.Gather & Prepare Information needed for Sales Order ProcessingEnter and QC Dealer/Warranty sales orders that consistently meet department metricsProfessionally interact w/ customer within assigned territories with signup, quoting, pricing, dealer website, spec sheets etc.Provide quotes to Dealers when requestedTrain/Coach Dealers to use Bestbath Resources to be as self-sufficient as possibleRespond to Dealer emails and phone callsCollaborate with other departments to find solutions to unique situationsProvide back-up support for other SAS(s), CSS(s) during absences & PTO.Adhere to department procedures/SOPs. Offer feedback on procedures and SOP's.Displays working familiarity w/ ERP and technology platforms utilized in the sales office.Displays ability to manage time and tasks w/ guidance from teammates.Miscellaneous projects or assignments as requested. Participate in continued training and product education opportunities.Annual data clean-up and purge RequirementsQualifications, Knowledge & SkillsMinimum of three (3) years direct customer service or significant sales support experience requiredPrevious order entry or order management experience preferredComputer experience required: Windows, Outlook, Word, Excel, ExplorerExperience in NetSuite ERP software preferredMust have considerable personal initiative and ability to work independentlyGood verbal and written communication skillsThe ability to problem solves using critical thinking skills. Must be able to work in a fast work environment and complete daily tasks while under pressureAbility and nature to remain calm and focused on results in stressful settings or situations Intermediate computer skillsBasic office equipment knowledgeProficient customer service skills & experienceBasic math and calendar calculations skillsWork Environment & Physical DemandsWork is performed primarily in an office environment with moderate noise level. The employee in this class is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Position requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks:Constantly requires sitting at a desk for long periods of time, up to 8 hours and ability to lift up to 20 lbs.Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively.Constantly requires clear vision to read printed materials and computer screen to accomplish work. Constantly requires repetitive movement of the wrists, hands, and/or fingers.Read, speak, and write English competently with proper grammarUtilize all resources working with minimal supervisionPay close attention to detail and answer questions with claritySit at a desk for extended periods up to and including eight (8) hours a dayTravel RequirementsLocal travel is sometimes required, occasional travel out of area when needed.DisclaimerThe essential duties and responsibilities shall be performed efficiently and accurately, whether this is with or without reasonable accommodations, without causing significant safety threats to self or others. This list is not intended to be a comprehensive list of all the responsibilities, duties, and/or skills required of all the members of the specified class. Management has the right to alter this job description at any time without notice. American Disability Act (ADA)In accordance with the American Disability Act (ADA), Bestbath Systems may provide reasonable accommodations for qualified individuals with disabilities in order to enable them to perform essential job functions. Salary Description $21 - $23 / hour. Depending on experience