IT Support Manager

IT Support ManagerAbout CompanySamaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another's medical needs through prayer, encouragement, and financial support.From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.SummaryTo serve the staff and members of Samaritan Ministries by developing and supporting technical support teams aligned with the needs of ministry operations.Competencies Fostering Communication Planning and Organizing Creativity and Innovation Infrastructure Project Management IT Support Troubleshooting Visioning and Alignment Acting with Integrity, Empathy, and Compassion Collaborating with Others Neighbor Focus Pursuing Excellence Key Responsibilities Lead projects within and across systems in keeping with project management methodology. Manage key business applications and support technology. Manage employee training and development for Service Desk (L1 & L2) and our Change Management Teams. Work with stakeholders to define business and systems requirements for new technology implementations. Ensure appropriate systems development and project management processes are being utilized. Oversee the internal IT support function and ensure proper information system operations. Plan and support the development of the information technology budget and implementation of the technology related portion of the strategic and operational plans. Perform managerial tasks, tactical direction, and team tasks. Work to encourage and facilitate efficient collaboration of the team with various other departments throughout the ministry, working to provide transparent communication and organizational alignment. Be on call after hours to manage implementations or issues. Qualifications and Experience Four-year degree from an accredited university or the equivalent combination of education and experience. 8+ years working in technical operations or equivalent 4+ years technical management experience or equivalent, or 8+ years non-technical management Experience in customer service and change management. Previous ministry experience is preferred. Good written, oral and interpersonal communication (Intermediate) skills. Must be able to present complex information in an understandable manner. Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. Good analytical and proven problem-solving skills. Able to conduct research into data issues as required. Ability to perform tasks in a high-pressure environment Ability to think clearly, strategically, and analytically with a keen attention to detail. Maintains confidentiality Highly self-motivated and directed. Agreement with the department's vision and objectives Microsoft Active Directory (Intermediate) Agile Methodology (Intermediate) Firewalls (Intermediate) Microsoft Exchange Server (Intermediate) Microsoft Office Suite (Intermediate) Structured Query Language (SQL) (Intermediate) Virtual Private Network (VPN) (Intermediate)Additional Information Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods. Staff will observe safety principles while performing the duties of the position. Staff will be required to travel and have a valid driver's license. Staff may need to lift and move items up to 35 lbs. on occasion. This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions. Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.