National Financial Partners
Sr. Account Manager- Employee Benefits
National Financial Partners, Charlotte, North Carolina, United States, 28245
Who We Are
NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com .
Summary of Role:
This is a full time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Senior Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues.
Essential Duties and ResponsibilitiesVendor Liaison for clientsResponsible for maintaining outstanding checklists and renewal timelinesProblem-resolution for ongoing or escalated issuesResponsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrierResponsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlinesProactive customer service and HR supportMaintain internal files and databases with all client dataImplementation and compliance supportProficient in completing fully insured NFP renewal packageAssist and organize the onboarding process for all new business cases and new business lines on designated accountsExperienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration SystemsProficient in carrier alternatives, products and systemsAttendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored eventsKnowledge, Skills, and/or Abilities:
Exceptional written, oral, interpersonal communication skillsAdvanced MS Office skills, to include excel, word, power pointStrong client development and relationship building skillsAbility to work both independently and within a team environmentExceptional attention to detail and time management skillsStrong aptitude for organization and prioritizationDesire to work in a fast-paced environment with flexibility in duties and responsibilitiesEducation and/or Experience:5 -7 years' experience in Employee Benefits Administration. Bachelor Degree preferred.Certificates, Licenses, Registration:
Health & Life Insurance LicenseWhat We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.
NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com .
Summary of Role:
This is a full time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Senior Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues.
Essential Duties and ResponsibilitiesVendor Liaison for clientsResponsible for maintaining outstanding checklists and renewal timelinesProblem-resolution for ongoing or escalated issuesResponsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrierResponsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlinesProactive customer service and HR supportMaintain internal files and databases with all client dataImplementation and compliance supportProficient in completing fully insured NFP renewal packageAssist and organize the onboarding process for all new business cases and new business lines on designated accountsExperienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration SystemsProficient in carrier alternatives, products and systemsAttendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored eventsKnowledge, Skills, and/or Abilities:
Exceptional written, oral, interpersonal communication skillsAdvanced MS Office skills, to include excel, word, power pointStrong client development and relationship building skillsAbility to work both independently and within a team environmentExceptional attention to detail and time management skillsStrong aptitude for organization and prioritizationDesire to work in a fast-paced environment with flexibility in duties and responsibilitiesEducation and/or Experience:5 -7 years' experience in Employee Benefits Administration. Bachelor Degree preferred.Certificates, Licenses, Registration:
Health & Life Insurance LicenseWhat We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.