Gothenburg Health
On-site Systems Engineer (End User Support)
Gothenburg Health, Gothenburg, Nebraska, United States, 69138
Description:Position SummarySystems Engineer – End User Support is responsible for managing the mobile devices, desktops, laptops, and peripheral devices used to support access to and use of Gothenburg Health business and clinical systems.
Responsibilities also include the design, architecture and management of the end user computing platforms, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.
The Systems Engineer – End User Support will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user technology, manage governance and compliance to the standards, and drive focus on delivering an excellent end user experience. This role will require availability and response after normal working hours (break/fix, upgrades and maintenance). Position does include On-Call responsibilities.
Key AccountabilitiesAssists end user's day-to-day functionality and efficiencyProvides support for laptops, desktops, printers, peripherals, telephone systems, and mobile devicesIdentifies, manages and resolves issues in a timely mannerResponds to customer requests effectively and communicates with the customer to address issuesComprehensive understanding of PC hardware, software, operating systems, directory services, and registry management requiredHardware and software installation, configuration, maintenance, automation and troubleshootingExtensive diagnostic information gathering, troubleshooting, problem analysis and resolution.Collaborates with colleagues specializing in different areas, vendors, and third-party support providers.Incident resolution, requests, changes, and problem-solvingKnowledge of Microsoft's product offerings including high level capabilities and competitor productsSupports Windows 10 & 11Demonstrates experience with supporting and administration of Microsoft 365 as a wholeParticipates in the evaluation of new software tools or upgrades to existing tools.Provides preventative action recommendations and assists in finding solutions to recurring environment issuesDevelops standard configuration and documentationConfigures and manages Group Policy Objects in Active Directory environmentConfigures and manages security/software updatesMonitors desktop/mobile/peripheral device performance and supports System Engineers in expanding and tuning operating platforms to meet Gothenburg Health's needsPerforms maintenance, backup, and recovery tasks for desktop/mobile/peripheral devices when necessaryMaintains and assists with any IT related tasks, tickets, projects overall, even if not specifically job title relatedAnswers phone calls, emails, and ticket help requests from end users in a courteous manner, builds rapportRecords, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and any hardware or software asset actions taken, for monitoring and final resolutionWill be the first escalation teammate for Tier 1 Help Desk AnalystsIs a collaborative team player and have an ability to learn from and mentor others as well as self-educate to keep up with technology growth and changeMinimum QualificationsBachelors or Associates degree in IT, Management Information Systems, or related technology or equivalent combination of education and experienceProven experience creating and executing technology strategy and technical solutionsTrack record of strong communication skillsKnowledge of laptops, desktops, phones, smartphones, for troubleshooting issues and configuring proper settings according to enterprise management standardsKnowledge of managing Microsoft Windows/Users in an Active Directory environmentKnowledgeof Data Protection as it pertains to HIPPA and PHI and policy writing skillsKnowledge of Microsoft 365 administration and useExperience with Microsoft Intune/Autopilot is a plusKnowledge of Server 2016 and higherKnowledge of Print Management, DNS, DHCP and Domain Controller Server roles and functionalitiesUnderstanding of Enterprise IT and Healthcare IT roles preferredKnowledge of Cerner EHR is a plusKnowledge of VMware 7.X or Horizon 8.x is a plusAbout Gothenburg HealthGothenburg Health is a critical access hospital and clinics located in Gothenburg, Nebraska. This is an opportunity to join an innovative and positive work culture with a growing healthcare provider with unparalleled passion. We offer a competitive salary and benefit package that includes vacation and sick leave, extended illness, health insurance, paid life insurance, paid long term disability, and a defined contribution retirement plan with an employer match.
Apply now online to begin your journey with Gothenburg HealthRequirements:
PI01f7bcaba013-35216-35316063
Responsibilities also include the design, architecture and management of the end user computing platforms, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy.
The Systems Engineer – End User Support will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user technology, manage governance and compliance to the standards, and drive focus on delivering an excellent end user experience. This role will require availability and response after normal working hours (break/fix, upgrades and maintenance). Position does include On-Call responsibilities.
Key AccountabilitiesAssists end user's day-to-day functionality and efficiencyProvides support for laptops, desktops, printers, peripherals, telephone systems, and mobile devicesIdentifies, manages and resolves issues in a timely mannerResponds to customer requests effectively and communicates with the customer to address issuesComprehensive understanding of PC hardware, software, operating systems, directory services, and registry management requiredHardware and software installation, configuration, maintenance, automation and troubleshootingExtensive diagnostic information gathering, troubleshooting, problem analysis and resolution.Collaborates with colleagues specializing in different areas, vendors, and third-party support providers.Incident resolution, requests, changes, and problem-solvingKnowledge of Microsoft's product offerings including high level capabilities and competitor productsSupports Windows 10 & 11Demonstrates experience with supporting and administration of Microsoft 365 as a wholeParticipates in the evaluation of new software tools or upgrades to existing tools.Provides preventative action recommendations and assists in finding solutions to recurring environment issuesDevelops standard configuration and documentationConfigures and manages Group Policy Objects in Active Directory environmentConfigures and manages security/software updatesMonitors desktop/mobile/peripheral device performance and supports System Engineers in expanding and tuning operating platforms to meet Gothenburg Health's needsPerforms maintenance, backup, and recovery tasks for desktop/mobile/peripheral devices when necessaryMaintains and assists with any IT related tasks, tickets, projects overall, even if not specifically job title relatedAnswers phone calls, emails, and ticket help requests from end users in a courteous manner, builds rapportRecords, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and any hardware or software asset actions taken, for monitoring and final resolutionWill be the first escalation teammate for Tier 1 Help Desk AnalystsIs a collaborative team player and have an ability to learn from and mentor others as well as self-educate to keep up with technology growth and changeMinimum QualificationsBachelors or Associates degree in IT, Management Information Systems, or related technology or equivalent combination of education and experienceProven experience creating and executing technology strategy and technical solutionsTrack record of strong communication skillsKnowledge of laptops, desktops, phones, smartphones, for troubleshooting issues and configuring proper settings according to enterprise management standardsKnowledge of managing Microsoft Windows/Users in an Active Directory environmentKnowledgeof Data Protection as it pertains to HIPPA and PHI and policy writing skillsKnowledge of Microsoft 365 administration and useExperience with Microsoft Intune/Autopilot is a plusKnowledge of Server 2016 and higherKnowledge of Print Management, DNS, DHCP and Domain Controller Server roles and functionalitiesUnderstanding of Enterprise IT and Healthcare IT roles preferredKnowledge of Cerner EHR is a plusKnowledge of VMware 7.X or Horizon 8.x is a plusAbout Gothenburg HealthGothenburg Health is a critical access hospital and clinics located in Gothenburg, Nebraska. This is an opportunity to join an innovative and positive work culture with a growing healthcare provider with unparalleled passion. We offer a competitive salary and benefit package that includes vacation and sick leave, extended illness, health insurance, paid life insurance, paid long term disability, and a defined contribution retirement plan with an employer match.
Apply now online to begin your journey with Gothenburg HealthRequirements:
PI01f7bcaba013-35216-35316063