Amazon
Principal Technical Account Manager, ES - SI - Strategic ISV
Amazon, San Francisco, California, United States, 94199
Principal Technical Account Manager, ES - SI - Strategic ISV
Job ID: 2687296 | Amazon Web Services, Inc.Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Principal Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to large Fortune 500 and multi-national organizations.As a Principal Technical Account Manager, you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 20% or more as needed.Key job responsibilities:Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform.Explain transformational concepts to executive decision makers and influence their technology strategy.Mentor and role model for your colleagues.Keep your technical skills honed and develop new ones, to make strong contributions in the technology community.Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances.Build an understanding of enterprise technology adoption.Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact.BASIC QUALIFICATIONS
- Experience in operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.- Bachelor’s Degree in Computer Science, Math, or related discipline required, or 10 years of equivalent work experience.- 3+ years of customer facing experience leading IT transformation Internal enterprise or external customer-facing experience as a technical lead.- Experience architecting and operating solutions at scale.PREFERRED QUALIFICATIONS
- 10+ years of technical engineering experience.- 3+ years leading large technology projects with multiple contributors over many months.- Experience presenting and influencing technology strategy with executives through developers.- Experience managing large scale environments including escalations, incident, problem, and service availability.- Experience working as a technical leader that has personally brought material change to an organization.- Experience in information security and risk management including compliance, authentication, federation, encryption, and network security.- AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Job ID: 2687296 | Amazon Web Services, Inc.Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Principal Technical Account Manager to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to large Fortune 500 and multi-national organizations.As a Principal Technical Account Manager, you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 20% or more as needed.Key job responsibilities:Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform.Explain transformational concepts to executive decision makers and influence their technology strategy.Mentor and role model for your colleagues.Keep your technical skills honed and develop new ones, to make strong contributions in the technology community.Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances.Build an understanding of enterprise technology adoption.Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact.BASIC QUALIFICATIONS
- Experience in operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.- Bachelor’s Degree in Computer Science, Math, or related discipline required, or 10 years of equivalent work experience.- 3+ years of customer facing experience leading IT transformation Internal enterprise or external customer-facing experience as a technical lead.- Experience architecting and operating solutions at scale.PREFERRED QUALIFICATIONS
- 10+ years of technical engineering experience.- 3+ years leading large technology projects with multiple contributors over many months.- Experience presenting and influencing technology strategy with executives through developers.- Experience managing large scale environments including escalations, incident, problem, and service availability.- Experience working as a technical leader that has personally brought material change to an organization.- Experience in information security and risk management including compliance, authentication, federation, encryption, and network security.- AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.This position will remain posted until filled. Applicants should apply via our internal or external career site.
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