Ramp
Commercial Account Manager
Ramp, San Francisco, California, United States, 94199
About Ramp
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.About the RoleCommercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers. You will have the opportunity to help build and refine Ramp’s post-sales organization and define the customer strategy that fuels our growth.What You’ll DoDrive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200SMB customers. You will directly own a revenue target for your book of business
Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout
Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices
Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp
Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience
What You NeedMinimum 3 years of experience in sales, customer success, or account management experience in a B2B organization
Proven track record of exceeding quota and/or outperforming key target metrics
Exceptional project management and time management skills
Excellent verbal and written communication skills, as well as interpersonal skills
Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options
Ability to anticipate customers’ needs and position product solutions accordingly
Intellectual curiosity to support customers across a wide range of industries
Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base
High adaptability and ability to thrive in a fast-paced environment
Familiarity with basic sales tools and common metrics
Nice to HavesBachelor’s degree from an accredited university
Experience with financial services sales
Experience at a high-growth startup
Expertise in using Salesforce, Outreach, or other productivity tools
Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for youPartially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.About the RoleCommercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers. You will have the opportunity to help build and refine Ramp’s post-sales organization and define the customer strategy that fuels our growth.What You’ll DoDrive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200SMB customers. You will directly own a revenue target for your book of business
Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout
Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices
Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp
Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience
What You NeedMinimum 3 years of experience in sales, customer success, or account management experience in a B2B organization
Proven track record of exceeding quota and/or outperforming key target metrics
Exceptional project management and time management skills
Excellent verbal and written communication skills, as well as interpersonal skills
Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options
Ability to anticipate customers’ needs and position product solutions accordingly
Intellectual curiosity to support customers across a wide range of industries
Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base
High adaptability and ability to thrive in a fast-paced environment
Familiarity with basic sales tools and common metrics
Nice to HavesBachelor’s degree from an accredited university
Experience with financial services sales
Experience at a high-growth startup
Expertise in using Salesforce, Outreach, or other productivity tools
Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for youPartially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr