NYU Langone Health
Faculty Group Practice Secretary I - Intake/Scheduler **Manhattan**
NYU Langone Health, New York, New York, us, 10261
Faculty Group Practice Secretary I - Intake/Scheduler - ManhattanTracking Code:
1133554_RR00095645NYU Grossman School of Medicine
is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.Position Summary:We have an exciting opportunity to join our team as a Faculty Group Practice Secretary I - Intake/Scheduler. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.Job Responsibilities:Greets patients professionally both in person and on the phone.Answers patient questions and/or properly refers questions and issues to the appropriate contact.Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.Promotes a positive patient experience throughout all patient interactions.Ensures availability of treatment information by retrieving and updating patient records.Verifies insurance information and obtains information needed to schedule and bill for services.Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.Performs other duties as needed.Administrative Responsibilities:Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance.Gathers all patient demographic related data and materials from patients and/or their representatives.Advises and/or collects patient and financial related documents and policies for patient visits.Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.Promotes the utilization of Check Mate kiosks.Scans all necessary documents into Epic.Monitors waiting areas to identify and communicate wait times.Performs check-out functions including providing after visit summary information, scheduling follow-up visits, and collecting any time-of-service payments as needed.Answers phone calls and requests in a professional and patient-friendly manner.Schedules routine appointments and follow-ups for visits.Maintains patient privacy as it relates to HIPAA standards.Patient Experience and Access:Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience.Minimum Qualifications:To qualify you must have a High School Diploma. Excellent organizational, interpersonal, verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database, and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.Preferred Qualifications:Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.Salary Range:
The salary range for the role is $51,206.00 - $55,120.00 Annually.Company Location:
NYU Grossman School of MedicineDepartment:
Medicine-Endocrinology FGP(S2084)Position Type:
Full-Time/RegularShift:
Monday - Friday; 8AM - 5:30PM (variable)
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1133554_RR00095645NYU Grossman School of Medicine
is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.Position Summary:We have an exciting opportunity to join our team as a Faculty Group Practice Secretary I - Intake/Scheduler. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.Job Responsibilities:Greets patients professionally both in person and on the phone.Answers patient questions and/or properly refers questions and issues to the appropriate contact.Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.Promotes a positive patient experience throughout all patient interactions.Ensures availability of treatment information by retrieving and updating patient records.Verifies insurance information and obtains information needed to schedule and bill for services.Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.Performs other duties as needed.Administrative Responsibilities:Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance.Gathers all patient demographic related data and materials from patients and/or their representatives.Advises and/or collects patient and financial related documents and policies for patient visits.Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.Promotes the utilization of Check Mate kiosks.Scans all necessary documents into Epic.Monitors waiting areas to identify and communicate wait times.Performs check-out functions including providing after visit summary information, scheduling follow-up visits, and collecting any time-of-service payments as needed.Answers phone calls and requests in a professional and patient-friendly manner.Schedules routine appointments and follow-ups for visits.Maintains patient privacy as it relates to HIPAA standards.Patient Experience and Access:Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision, and values and promoting excellence in the patient experience.Minimum Qualifications:To qualify you must have a High School Diploma. Excellent organizational, interpersonal, verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database, and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.Preferred Qualifications:Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.Salary Range:
The salary range for the role is $51,206.00 - $55,120.00 Annually.Company Location:
NYU Grossman School of MedicineDepartment:
Medicine-Endocrinology FGP(S2084)Position Type:
Full-Time/RegularShift:
Monday - Friday; 8AM - 5:30PM (variable)
#J-18808-Ljbffr