MongoDB
Customer Success Manager (Public Sector)
MongoDB, Washington, District of Columbia, us, 20022
The worldwide data management software market is massive. According to IDC, the worldwide database software market was forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027, representing a 14% compound annual growth rate. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program. In this role, you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.This role is hybrid out of our New York City office.Our ideal candidate will have:
3+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.A background and passion for advocating on behalf of your customers.A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical.The ability to act with a high level of autonomy, taking full ownership of your customer portfolio.An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new processes.Team player and passion for collaboration - this role will work with some of our most strategic growth customers.Prior exposure to database, cloud, and infrastructure technology is a plus.Public Sector experience in a customer-facing capacity is required.On a given day in this role you will:
Work as a strategic advisor to your customer, providing guidance on MongoDB best practices and their overall technology strategy.Collect feedback and identify roadblocks from customers to inform internal teams.Act as the link between our customers and product engineering to develop new innovative solutions.De-escalate and resolve critical customer issues and complaints.Build and execute account plans to mitigate risk and drive growth.Lead in-person executive business reviews for strategic customers in your portfolio.Work on strategic internal projects to help build the Customer Success program.Document all customer interactions in internal systems.Provide feedback and guidance to leadership on key signals within MongoDB Atlas.Manage the relationship with Sales Leadership and Account Executives in your territory.Forecast expected churn and growth to your senior leadership team.Help interview, onboard and ramp new team members.Act as a leader amongst your peers, running enablement sessions and product certifications.To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on various factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package.MongoDB’s base salary range for this role in the U.S. is:$71,000—$139,000 USD
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3+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.A background and passion for advocating on behalf of your customers.A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical.The ability to act with a high level of autonomy, taking full ownership of your customer portfolio.An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new processes.Team player and passion for collaboration - this role will work with some of our most strategic growth customers.Prior exposure to database, cloud, and infrastructure technology is a plus.Public Sector experience in a customer-facing capacity is required.On a given day in this role you will:
Work as a strategic advisor to your customer, providing guidance on MongoDB best practices and their overall technology strategy.Collect feedback and identify roadblocks from customers to inform internal teams.Act as the link between our customers and product engineering to develop new innovative solutions.De-escalate and resolve critical customer issues and complaints.Build and execute account plans to mitigate risk and drive growth.Lead in-person executive business reviews for strategic customers in your portfolio.Work on strategic internal projects to help build the Customer Success program.Document all customer interactions in internal systems.Provide feedback and guidance to leadership on key signals within MongoDB Atlas.Manage the relationship with Sales Leadership and Account Executives in your territory.Forecast expected churn and growth to your senior leadership team.Help interview, onboard and ramp new team members.Act as a leader amongst your peers, running enablement sessions and product certifications.To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on various factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package.MongoDB’s base salary range for this role in the U.S. is:$71,000—$139,000 USD
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