Director of Front Office - Upscale Hotel

Director of Front OfficeSalary: $65,000KLocation: Chicago, ILOur client is seeking a Director of Front Office to lead and enhance their guest services team. This role requires a dynamic individual with extensive experience in front office operations, exceptional leadership skills, and a commitment to providing outstanding guest experiences.The hotel is a 4 Diamond location right in Chicago's beautiful city. The ideal candidate will drive operational excellence, ensuring seamless check-in and check-out processes while fostering a welcoming and efficient environment for both guests and staff.Overall, you will oversee daily front desk operations, manage staff scheduling, and ensure compliance with hotel policies and procedures. Additionally, this role will involve analyzing guest feedback and implementing improvements to continually elevate the quality of service provided, while selling and promoting all amenities and outlets of the hotel.Key Requirements:5 years in front office operations within the hospitality industry, with at least 3 years in a supervisory or managerial roleProficiency in hotel management software and Microsoft Office SuiteIn-depth understanding of front office procedures, including reservations, check-in/out, and guest servicesCapability to analyze guest feedback and implement service improvementsCommitment to maintaining a high level of customer satisfaction and enhancing the guest experienceIf you’re interested in this opportunity, please send your resume to Declan today!Must reside and have working rights in the USA without future sponsorship.

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