Account Manager

About unitQWe're a game-changing SaaS platform that empowers companies to take charge of product quality. By using our platform to listen to user feedback from both public and private channels, unitQ's leading AI technology tells companies precisely what product quality fixes will have the highest impact. Insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.World-class companies, including Pinterest, Spotify, and Chime have adopted our solution; with a recent Series B led by Accel and our Series A led by Google, unitQ is in hyper-growth mode and increasing our high-performing Sales team.The RoleAs an Account Manager, your role is to drive revenue growth by engaging with new contacts within existing customer accounts. Using account planning strategies and maintaining a high level of activity through emails, phone calls, and social media, you will connect with targeted contacts in existing accounts to introduce new users and use cases to unitQ. You will be a unitQ brand ambassador, acting as the foundational entry point for contract expansion opportunities within our customers, guiding them through their initial interactions with the Sales and Customer Success teams to evaluate new use cases. This is a great opportunity to learn the fundamentals of sales, account management, and work with a product-centric team that helps modern organizations grow and take market share by improving product and service quality.Role ResponsibilitiesBuild account plans to map out white space within the existing customer base.Pipeline Generation - maintain a high level of outbound sales activity to source new business meetings for Account Executives that result in visible opportunity added to the pipeline.Check in with our commercial contacts in existing accounts and feedback to the Account Executives and Customer Success on account health.Manage renewals and upsell contracts, ensuring all renewals happen on time.Hit/exceed monthly KPIs on activity, pipeline, renewals, and net dollar retention (NDR).Collaborate with the Customer Success Team to identify accounts with lower engagement and build a strategy to discover additional opportunities for expansion and renewal.Accurately enter, update, and maintain daily activity and information into Salesforce.About YouThis is an ideal role for an SDR with 2-5 years of experience looking to advance to the next stage of their sales career. Passion for technology and an ability to speak knowledgeably about the industry of data analytics. Excellent writing skills with attention to grammar and tone. Clear communication, a deep sense of empathy, and a commitment to integrity. A self-starter who can diagnose inefficiencies and optimize processes to maximize results. A commitment to learning, being adaptable, and having a GREAT ATTITUDE. Coachable and open to feedback. 2-5 years of SaaS sales experience (including SDR) and previous startup experience.At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.Based in Burlingame, California, unitQ was founded by experienced entrepreneurs with the mission to help companies harness their customer feedback to monitor product quality. The small but growing team includes the co-founders of Skout, as well as former VMware engineers and designers. With their backgrounds in consumer software and experience in operating large-scale product deployments, they’ve designed unitQ Monitor to help companies stay on top of global trending product issues, improve their product experience, and align their organizations.

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