Director of Operations, Bureau of Community Awareness, Action, Response & Engage

Open to permanent employees citywide in the civil service title of Administrative Contract Specialist or Health Services Manager.Due to active promotional lists, permanent DOHMH employees only will be considered in the comparable civil service titles of Administrative Manager or Administrative Staff Analyst.Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City’s yellow fever outbreak in 1822 to the COVID-19 pandemic, we are a hub for public health innovation, expertise, and programs and services. We serve as the population health strategist, and policy and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.Our Agency’s five strategic priorities are:To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a “response-ready” organization.Address and prevent chronic and diet-related disease.Address the second pandemic of mental illness.Reduce black maternal mortality and make New York a model city for women’s health.Mobilize against and combat the health impacts of climate change.Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, the NYC Health Department has been a leader in recognizing and dismantling racism’s impacts on the health of New Yorkers. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices, the NYC Health Department continues to work in and with communities to increase their access to health services and decrease avoidable health outcomes.Program And Job DescriptionThe Bureau of Community Awareness, Action, Response, and Engagement (BCAARE) engages and supports community action to learn from community members’ experiences and expectations to develop and disseminate behavioral health linkages and supports for wellness, and for preparing for, and responding to local and widespread events and emergencies.DutiesReporting directly to the Assistant Commissioner, the Director of Operations will oversee and coordinate all operational activities for the bureau including overseeing the operating budget, all procurement and contracting activities, human resources functions, travel and general administrative operations. Other duties include but are not limited to:Support the operational needs for the Bureau and help address office and administrative needs.Oversee the processing of all Bureau contracts and payment of invoices.Work collaboratively with the Division’s contracts office.Participate in formulating policies, planning operations, and developing resource usage.Liaise with and develop strong relationships with the Mental Hygiene Administrative team.Provide direct supervision to Office of Operations staff.Evaluate, analyze, and report on key initiatives.Collaborate with the central administrative team.Review, track, and manage bureau contracts.Manage the administrative hiring process for all bureau staff.Seek out opportunities to improve the contracting process.Coordinate all contract budget actions.Manage the Bureau’s operating budget and procurement actions.Ensure programmatic compliance with mandatory DOHMH standards.Develop, maintain, and distribute BCAARE’s administrative reports.Liaise with other City agencies and manage external affairs.Special projects and other duties as assigned by the Assistant Commissioner.Minimum QualificationsA baccalaureate degree from an accredited college and four years of full-time, satisfactory professional experience in program evaluation, contract negotiations/management, business or public administration; at least eighteen months must have been in an administrative, managerial or executive capacity.A four-year high school diploma, or its equivalent, and six years of full-time, professional experience; at least eighteen months must have been in an administrative, managerial or executive capacity.A satisfactory equivalent of education and experience as cited above, with eighteen months of administrative, managerial or executive experience.Preferred Skills3 years supervisory experience.Experience creating and implementing performance management and project development.Ability to maintain a calm, professional demeanor.Knowledge of and experience working within the City’s contract, procurement, budget, and personnel areas.Excellent budget and personnel tracking skills.Ability to work independently and as part of a team.Outstanding leadership and organizational skills.Strong time management skills and ability to manage multiple tasks.Proactive problem-solver.Excellent verbal and written communications skills.Proficiency in Excel, Word, PowerPoint, and Visio.Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in nearby counties.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.Salary: $58,700.00 – $118,000.00

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