AAA Northeast
Managing Director Insurance Inside Sales (52119)
AAA Northeast, Providence, Rhode Island, us, 02912
Job DetailsJob Location:
Providence, RIPosition Type:
Full TimeJob Shift:
1st ShiftJob Category:
InsuranceDescriptionAre you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.As the Head of Internal Sales for our thriving Insurance organization, you will play a pivotal role in overseeing the internal Insurance sales function across our six-state footprint within a dynamic and growing business. This is an opportunity for a leader to build an organization to maximize sales in a fully digital, fully remote environment.This position is a leader of leaders, responsible for managing remote teams of internal sales agents and developing strategic initiatives to drive the company's success. You will actively contribute to the organization’s growth plans, ensuring the achievement of strategic and operational goals.What You Will DoProvide Visionary Leadership: Lead and build the internal sales team with a focus on proper staffing, training, and development. Oversee day-to-day activities, ensuring alignment with organizational goals.Develop Strategic Plans: Partner with the VP of Insurance P&C Sales to develop long-range strategic plans. Anticipate industry trends and operational needs, such as automation and staffing, and implement best practices.Develop technology and processes to enable quick and efficient lead routing and quick response time to member inquiries from Insurance sales professionals.Monitor and Improve Performance: Regularly review sales productivity reports, customer satisfaction surveys, and other key metrics to identify areas for improvement. Utilize dashboards to track performance and drive data-informed decisions.Ensure Consistency and Excellence: Work to ensure operational consistency across the internal sales team, focusing on productivity and excellent customer service. Collaborate with leadership to develop internal policies and procedures and identify improvement opportunities.Stay Informed on Industry Changes: Keep abreast of regulatory changes and licensing requirements. Ensure the sales team is well-trained and equipped to meet customer needs.Manage Budget: Work with the VP of Insurance Sales to develop the annual budget, set sales goals, and monitor expenditures for budget compliance.Integration & Collaboration: Coordinate closely to ensure a seamless and consistent sales strategy across both internal and field sales teams. Develop joint metrics and dashboards to monitor overall sales performance and identify opportunities for cross-functional improvements. Collaborate on training programs to ensure consistent messaging, product knowledge, and sales techniques across all teams. Partner on marketing and promotional campaigns to ensure cohesive communication and maximize impact.QualificationsWhat you need:Bachelor’s degree required, MBA preferred with ten plus years of related experience; or any equivalent combination of related training/education and experience required.10+ years of sales experience. Experience in and knowledge of the call center industry is critical.5-10 years of experience in managing digital leads and optimizing a sales team to respond to digital leads.Change management experience and the ability to lead a team through business transformation is highly desirable.Experience defining and enabling digital tools and initiatives to drive sales growth.Strong analytical and quantitative skills; ability to use data to identify insights, and solve problems.Expertise in systems thinking including implementations, test/learn scenarios, and establishing/adapting systems and processes to scale.P&C and / or Life Insurance knowledge is preferred, but not necessary.P&C and / or Life Insurance license preferred or ability to obtain upon hire.Salary:
The pay range for this position in Providence, RI is $177,000 - $206,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
#J-18808-Ljbffr
Providence, RIPosition Type:
Full TimeJob Shift:
1st ShiftJob Category:
InsuranceDescriptionAre you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.As the Head of Internal Sales for our thriving Insurance organization, you will play a pivotal role in overseeing the internal Insurance sales function across our six-state footprint within a dynamic and growing business. This is an opportunity for a leader to build an organization to maximize sales in a fully digital, fully remote environment.This position is a leader of leaders, responsible for managing remote teams of internal sales agents and developing strategic initiatives to drive the company's success. You will actively contribute to the organization’s growth plans, ensuring the achievement of strategic and operational goals.What You Will DoProvide Visionary Leadership: Lead and build the internal sales team with a focus on proper staffing, training, and development. Oversee day-to-day activities, ensuring alignment with organizational goals.Develop Strategic Plans: Partner with the VP of Insurance P&C Sales to develop long-range strategic plans. Anticipate industry trends and operational needs, such as automation and staffing, and implement best practices.Develop technology and processes to enable quick and efficient lead routing and quick response time to member inquiries from Insurance sales professionals.Monitor and Improve Performance: Regularly review sales productivity reports, customer satisfaction surveys, and other key metrics to identify areas for improvement. Utilize dashboards to track performance and drive data-informed decisions.Ensure Consistency and Excellence: Work to ensure operational consistency across the internal sales team, focusing on productivity and excellent customer service. Collaborate with leadership to develop internal policies and procedures and identify improvement opportunities.Stay Informed on Industry Changes: Keep abreast of regulatory changes and licensing requirements. Ensure the sales team is well-trained and equipped to meet customer needs.Manage Budget: Work with the VP of Insurance Sales to develop the annual budget, set sales goals, and monitor expenditures for budget compliance.Integration & Collaboration: Coordinate closely to ensure a seamless and consistent sales strategy across both internal and field sales teams. Develop joint metrics and dashboards to monitor overall sales performance and identify opportunities for cross-functional improvements. Collaborate on training programs to ensure consistent messaging, product knowledge, and sales techniques across all teams. Partner on marketing and promotional campaigns to ensure cohesive communication and maximize impact.QualificationsWhat you need:Bachelor’s degree required, MBA preferred with ten plus years of related experience; or any equivalent combination of related training/education and experience required.10+ years of sales experience. Experience in and knowledge of the call center industry is critical.5-10 years of experience in managing digital leads and optimizing a sales team to respond to digital leads.Change management experience and the ability to lead a team through business transformation is highly desirable.Experience defining and enabling digital tools and initiatives to drive sales growth.Strong analytical and quantitative skills; ability to use data to identify insights, and solve problems.Expertise in systems thinking including implementations, test/learn scenarios, and establishing/adapting systems and processes to scale.P&C and / or Life Insurance knowledge is preferred, but not necessary.P&C and / or Life Insurance license preferred or ability to obtain upon hire.Salary:
The pay range for this position in Providence, RI is $177,000 - $206,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
#J-18808-Ljbffr