Lockton Companies
IT Specialist
Lockton Companies, San Francisco, California, United States, 94199
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.Business unit
West Series$48,874-$70,867Schedule
Full-timeJob type
StandardWorkplace
HybridYour Responsibilities
Provides technical phone support, problem resolution and on-site technical support to information technology users.Evaluates needs, defines technical problems and works with appropriate team to ensure prompt resolutions.Performs installation, maintenance, troubleshooting and support of moderately complex client/server systems and software.Assists end users in operation of computers, peripheral and software applications.Works with users and management to coordinate software, hardware, and systems applications to the business.Responsible for handling or coordinating all Information Technology requirements at the desktop.Documents incoming requests and routes tickets to appropriate Information Technology Technician when required.Assists in hardware troubleshooting and replacement.Assists in software troubleshooting, installation, and configuration support.Moves, adds, and changes to desktop and network equipment.Simple user and account administration.Provides consulting and training as needed for IT systems and services.Documents incoming requests and handles help desk processes as appropriate.Provides hands-on assistance, troubleshooting, and installing PC and network hardware and software components.Provides exceptional customer service and adheres to the Lockton Philosophies.Supports Information Technology department's vision, mission, goals, and strategies.Assists in developing short-term and long-range objectives and strategies.Maintains awareness of new system procedures and processes, software capabilities, and other technological advances.Performs other work-related duties as assigned.Qualifications
Bachelor's Degree in Computer Science, a related field, or equivalent education and/or experience.Minimum three years training and experience in computer hardware and software related areas with emphasis on workstations, networking, client/server, problem analysis, and diagnostic techniques.Strong project management, time management, initiative, and interpersonal skills required.Ability to complete continuing education requirements as needed.Ability to attend company, department, and team meetings as required, including industry training sessions.Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.Ability to efficiently organize work and manage time in order to meet deadlines.Ability to travel by automobile and aircraft.Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.Ability to work on a computer for a prolonged amount of time.Ability to work outside of normal business hours as needed.Legally able to work in the United States.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
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you belong here.Business unit
West Series$48,874-$70,867Schedule
Full-timeJob type
StandardWorkplace
HybridYour Responsibilities
Provides technical phone support, problem resolution and on-site technical support to information technology users.Evaluates needs, defines technical problems and works with appropriate team to ensure prompt resolutions.Performs installation, maintenance, troubleshooting and support of moderately complex client/server systems and software.Assists end users in operation of computers, peripheral and software applications.Works with users and management to coordinate software, hardware, and systems applications to the business.Responsible for handling or coordinating all Information Technology requirements at the desktop.Documents incoming requests and routes tickets to appropriate Information Technology Technician when required.Assists in hardware troubleshooting and replacement.Assists in software troubleshooting, installation, and configuration support.Moves, adds, and changes to desktop and network equipment.Simple user and account administration.Provides consulting and training as needed for IT systems and services.Documents incoming requests and handles help desk processes as appropriate.Provides hands-on assistance, troubleshooting, and installing PC and network hardware and software components.Provides exceptional customer service and adheres to the Lockton Philosophies.Supports Information Technology department's vision, mission, goals, and strategies.Assists in developing short-term and long-range objectives and strategies.Maintains awareness of new system procedures and processes, software capabilities, and other technological advances.Performs other work-related duties as assigned.Qualifications
Bachelor's Degree in Computer Science, a related field, or equivalent education and/or experience.Minimum three years training and experience in computer hardware and software related areas with emphasis on workstations, networking, client/server, problem analysis, and diagnostic techniques.Strong project management, time management, initiative, and interpersonal skills required.Ability to complete continuing education requirements as needed.Ability to attend company, department, and team meetings as required, including industry training sessions.Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.Ability to efficiently organize work and manage time in order to meet deadlines.Ability to travel by automobile and aircraft.Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.Ability to work on a computer for a prolonged amount of time.Ability to work outside of normal business hours as needed.Legally able to work in the United States.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
#J-18808-Ljbffr