BigID
Sr Customer Success Manager - West
BigID, San Francisco, California, United States, 94199
Who we are:
BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec AwardsCitizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity CompaniesCRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)DUNS 100 Best Tech Companies to Work For in 2024Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards.At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
We’re looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to a Director, Customer Success.What you’ll do:
Manage the customer relationship, risk, and revenueBuild trust and create meaningful relationships among champions and key executives within each accountBe the voice of the customer within BigID to advocate on behalf of customer issues and needsConduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realizationCollaborate with Sales and Services teams to drive renewal, cross-sell and upsellIdentify risk and execute a cross-functional risk mitigation planIdentify product improvements by remaining current on customer needs, industry trends, market activities, and competitorsShare our Values of Care-Do-Try-Shine!What you’ll bring:
5+ years in Customer Success managing a portfolio of large enterprise accountsBackground in big data, privacy, data governance, or information security as either customer or vendorAbility to understand customer needs and provide appropriate best practicesProven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsellDeep understanding of value drivers in recurring revenue business modelsFamiliarity with on-premise and/or cloud data landscapeOutstanding interpersonal communication, customer relationship, and executive presentation skillsExcellent organization skills and ability to multitask in a fast-paced startup environmentDemonstrated analytical and problem-solving skills, particularly those that apply to a big data environmentBS/BA degreeOur Values:We look for people who embody our values - Care, Do, Try & Shine.
Care - We care about our customers and each otherDo - We do what it takes to make a positive impactTry - We try our best and we don’t give upShine - We shine and make it our mission to always stand outThe annual base salary range is $130,000 – $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.BigBenefits:Work from home with a global remote-first communityGlobal Culture Corner️ Flexible PTO and Quarterly Volunteer DaysEquity Participation100% employer-covered medical, dental, and vision options available to youAdditional insurance benefits like pet insurance and legal assistanceLearning & Development OpportunitiesFidelity Employer Sponsored 401KRobust DEI Program with several vibrant ERG communitiesPaid Parental LeaveBigDiversity:
We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs.CPRA Employee Privacy Notice: CABigID is an E-Verify Participant.
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BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.
We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec AwardsCitizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity CompaniesCRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)DUNS 100 Best Tech Companies to Work For in 2024Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards.At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.
Who we seek:
We’re looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to a Director, Customer Success.What you’ll do:
Manage the customer relationship, risk, and revenueBuild trust and create meaningful relationships among champions and key executives within each accountBe the voice of the customer within BigID to advocate on behalf of customer issues and needsConduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realizationCollaborate with Sales and Services teams to drive renewal, cross-sell and upsellIdentify risk and execute a cross-functional risk mitigation planIdentify product improvements by remaining current on customer needs, industry trends, market activities, and competitorsShare our Values of Care-Do-Try-Shine!What you’ll bring:
5+ years in Customer Success managing a portfolio of large enterprise accountsBackground in big data, privacy, data governance, or information security as either customer or vendorAbility to understand customer needs and provide appropriate best practicesProven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsellDeep understanding of value drivers in recurring revenue business modelsFamiliarity with on-premise and/or cloud data landscapeOutstanding interpersonal communication, customer relationship, and executive presentation skillsExcellent organization skills and ability to multitask in a fast-paced startup environmentDemonstrated analytical and problem-solving skills, particularly those that apply to a big data environmentBS/BA degreeOur Values:We look for people who embody our values - Care, Do, Try & Shine.
Care - We care about our customers and each otherDo - We do what it takes to make a positive impactTry - We try our best and we don’t give upShine - We shine and make it our mission to always stand outThe annual base salary range is $130,000 – $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.BigBenefits:Work from home with a global remote-first communityGlobal Culture Corner️ Flexible PTO and Quarterly Volunteer DaysEquity Participation100% employer-covered medical, dental, and vision options available to youAdditional insurance benefits like pet insurance and legal assistanceLearning & Development OpportunitiesFidelity Employer Sponsored 401KRobust DEI Program with several vibrant ERG communitiesPaid Parental LeaveBigDiversity:
We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs.CPRA Employee Privacy Notice: CABigID is an E-Verify Participant.
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