Marriott Vacations Worldwide
Director of Activities
Marriott Vacations Worldwide, Kapolei, Hawaii, us, 96709
Minimum Qualifications:High school diploma or GED; 2 years’ experience in recreation/health club operations or related professional area. OR2-year degree from an accredited university in Health Education, Physical Education, Resort and Restaurant Management, or related major; no work experience required.Salary range: $82,476 - $94,800 with bonus planRelocation Assistance: YesCORE WORK ACTIVITIES
Managing Recreation OperationsSupervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.Monitors quality, standards and meets the expectations of the customers on a daily basis.Demonstrates knowledge of job-relevant issues, products, systems, and processes.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Schedules events, programs, and activities, as well as the work of others.Develops specific goals and plans to prioritize, organize, and accomplish work.Manages outside vendors related to recreation and activities functions.Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies, etc.).Develops and manages group activities and events for all ages of owner and guest.Manages pool and beach areas (as applicable), including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.Drives and manages financial performance of the recreation department, activities, contracted vendors to ensure optimal revenue for the resort.Communicates directions, projects, and timelines to property and corporate leaders as appropriate.Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of events/activities planning to enhance the Owner/Guest experience.Providing and Ensuring Exceptional Customer ServiceServes as a role model to demonstrate appropriate behaviors.Provides services that are above and beyond for Owner/Guest satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Conducting Human Resources ActivitiesParticipates in interviewing and hiring of team members with the appropriate skills.Uses all available on the job training tools to train new associates and provide follow-up training as necessary.Communicates performance expectations in accordance with job descriptions for each position.Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.Ensures associates understand Company, Resort and Departmental expectations and parameters.Ensures associates are cross-trained to support successful daily operations.Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.Schedules associates to business demands and tracks associate time and attendance.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.Observes service behaviors of associates and provides feedback to individuals.Ensures associate recognition is taking place on all shifts.Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.Participates in associate progressive discipline procedures.#LI-MM1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.About Us
Where meaningful moments are made together.Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.Join us on our journey. For a life fulfilled.Creating vacations that move you.20,000+ Associates worldwideVacation Ownership7 Iconic BrandsApproximately 120 Vacation Ownership Resorts700,000+ Owner families90%+ Guest satisfaction scoreExchange & Third-Party ManagementMore than 3,200 affiliated resorts in over 90 countries and territories
#J-18808-Ljbffr
Managing Recreation OperationsSupervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence.Monitors quality, standards and meets the expectations of the customers on a daily basis.Demonstrates knowledge of job-relevant issues, products, systems, and processes.Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Schedules events, programs, and activities, as well as the work of others.Develops specific goals and plans to prioritize, organize, and accomplish work.Manages outside vendors related to recreation and activities functions.Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies, etc.).Develops and manages group activities and events for all ages of owner and guest.Manages pool and beach areas (as applicable), including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.Drives and manages financial performance of the recreation department, activities, contracted vendors to ensure optimal revenue for the resort.Communicates directions, projects, and timelines to property and corporate leaders as appropriate.Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of events/activities planning to enhance the Owner/Guest experience.Providing and Ensuring Exceptional Customer ServiceServes as a role model to demonstrate appropriate behaviors.Provides services that are above and beyond for Owner/Guest satisfaction and retention.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Conducting Human Resources ActivitiesParticipates in interviewing and hiring of team members with the appropriate skills.Uses all available on the job training tools to train new associates and provide follow-up training as necessary.Communicates performance expectations in accordance with job descriptions for each position.Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.Ensures associates understand Company, Resort and Departmental expectations and parameters.Ensures associates are cross-trained to support successful daily operations.Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.Schedules associates to business demands and tracks associate time and attendance.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.Observes service behaviors of associates and provides feedback to individuals.Ensures associate recognition is taking place on all shifts.Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.Participates in associate progressive discipline procedures.#LI-MM1Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.About Us
Where meaningful moments are made together.Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.Join us on our journey. For a life fulfilled.Creating vacations that move you.20,000+ Associates worldwideVacation Ownership7 Iconic BrandsApproximately 120 Vacation Ownership Resorts700,000+ Owner families90%+ Guest satisfaction scoreExchange & Third-Party ManagementMore than 3,200 affiliated resorts in over 90 countries and territories
#J-18808-Ljbffr