Office Service Representative I

Overview:

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.Responsibilities:CUSTOMER SERVICE

Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationshipsMAIL/PACKAGES/POUCHES

Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time framesWrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulationsPrepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time framesLog outgoing and incoming items as required and review for accuracy/completenessSUPPLIES/COPYING/FAXING/ADMINISTRATION

Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etcEstimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobsMay provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleaningsOperate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessaryPrepare monthly production and volume reports in order to measure productivity and prepare billing chargesPerforms other administrative duties from inserting, copying and photocopying to faxing as neededMay possibly perform any of the following functions at the direction of the Site Manager:Set up and maintain clients kitchen areas and conference rooms, order food and make coffeeProvide reception work such as answering telephones, taking messages and greeting visitorsMove boxes, supplies or furniture; replace light bulbsDocument scanningPrepare outgoing items for shippingDue to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the siteAdditional duties as assignedQualifications:High school Diploma or equivalent0-1 year experience working in a mailroom or professional office environmentSome knowledge of metering, weighting, logging and other shipping procedures preferredSome computer skills preferredAbility to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)Excellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONSRequires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walkingMay regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbsMay occasionally lift up to 50 lbsFrequent use of hand and foot controlsMay occasionally need to climb stairsWhat We Offer:Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from withinA company focused on creating a positive work and client environmentEmployee discounts on entertainment, products, and services nationwide!Come Join Our Team!