Petroleum Service Corporation, An SGS Company
Customer Service Analyst
Petroleum Service Corporation, An SGS Company, Port Allen, Louisiana, United States, 70767
JOIN THE PSC FAMILY Customer Service Analyst Customer Service Analyst Summary Title: Customer Service Analyst ID: 24046538107 State: LA City: Port Allen Worker Category: FTRG-Full-Time Regular DescriptionCustomer Service Analyst
Port Allen, LA
PSC Group is seeking a Customer Service Analyst to join our team at a petrochemical plant located in Port Allen, LA. Experience is a plus but not required, and paid on-the-job training is available. This is a regular full-time position with potential advancement opportunities. If you're looking for a stable, long-term career in a booming industry, then consider joining the PSC family!Work Schedule:
Monday - Friday, 7:00 AM - 3:00 PMPay Range:
Starting pay $29.00 with opportunity of advancement
Job Duties & Responsibilities:Primarily interfaces with production planner, finite schedulers, transportation (Ryder and TLP), operations, demand replenishment planners, and customer service groups to meet all demands of the customer.Responsible to notify all ExxonMobil ordering units of customer service failuresPlant single point of contact for all bulk and packaged product availabilitResponsible for researching/responding to plant related customer complaints. Coordinates lube returns.Single point of contact for all customer service inquiries from Customer Service Center, EMLT, and Demand Replenishment Planners (DRP), Ryder, and internal plant personnel.Communicates critical offloads to shipping coordinators.Evaluate package order carryovers from the previous day for reasoning and rescheduling with the DRPs and RyderDaily review and reporting of customer backorders via ProActive by 11 AM; verifies Goods Issue on previous days orders are completed. Provides root cause analysis on backorder trends.Oversee customer service inquiries from all ordering units through CX360 and the interplant log as well as plant personnel, including, but not limited to lube returns, credit/rebills, carrier claims, mis-shipments, and backorders.Inventory discrepancies are reported to VA for resolution. Then, assist investigation through communications with 3P warehouses and/or distributors.Creates and distributes a weekly report on the previous week's LIFR failures per area and a trend of LIFR YTD failure codes.
Job Qualifications:
Must be able to follow OSHA safety standards and be safety conscious at all timesMust possess a valid driver's license18 years or older and legally able to work in the U.S.Stable work history with good references from past employersPass a drug screen, physical, and background checkPSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus
Why join the PSC team?Founded in 1952, PSC' s longevity is rooted in our commitment to quality service, safety, environmental protection, and taking good care of our employees.PSC is the industry leader in product handling and site logistics services for refineries, chemical producers, and marine transportation providers.Check out our videos at PSC Group - Career Videos to see how the work we do makes a difference and is essential for our economy.Learn more about our company culture and view our PSC Connection employee newsletter at PSC Group - NewsletterOur Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values
Employee Benefits:Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their familiesCompany-paid life, short-term, and long-term disability insuranceMatching 401(k) plan to help employees save money for retirementVacation, sick leave, and holiday benefits (varies by work group)Incentives, discounts, and bonusesIndustry-leading training and development programs
Physical Requirements:
You must be able to:Speak, write, read fluent English. Hear and have good vision.Regular on-site attendance and punctuality is requiredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Port Allen, LA
PSC Group is seeking a Customer Service Analyst to join our team at a petrochemical plant located in Port Allen, LA. Experience is a plus but not required, and paid on-the-job training is available. This is a regular full-time position with potential advancement opportunities. If you're looking for a stable, long-term career in a booming industry, then consider joining the PSC family!Work Schedule:
Monday - Friday, 7:00 AM - 3:00 PMPay Range:
Starting pay $29.00 with opportunity of advancement
Job Duties & Responsibilities:Primarily interfaces with production planner, finite schedulers, transportation (Ryder and TLP), operations, demand replenishment planners, and customer service groups to meet all demands of the customer.Responsible to notify all ExxonMobil ordering units of customer service failuresPlant single point of contact for all bulk and packaged product availabilitResponsible for researching/responding to plant related customer complaints. Coordinates lube returns.Single point of contact for all customer service inquiries from Customer Service Center, EMLT, and Demand Replenishment Planners (DRP), Ryder, and internal plant personnel.Communicates critical offloads to shipping coordinators.Evaluate package order carryovers from the previous day for reasoning and rescheduling with the DRPs and RyderDaily review and reporting of customer backorders via ProActive by 11 AM; verifies Goods Issue on previous days orders are completed. Provides root cause analysis on backorder trends.Oversee customer service inquiries from all ordering units through CX360 and the interplant log as well as plant personnel, including, but not limited to lube returns, credit/rebills, carrier claims, mis-shipments, and backorders.Inventory discrepancies are reported to VA for resolution. Then, assist investigation through communications with 3P warehouses and/or distributors.Creates and distributes a weekly report on the previous week's LIFR failures per area and a trend of LIFR YTD failure codes.
Job Qualifications:
Must be able to follow OSHA safety standards and be safety conscious at all timesMust possess a valid driver's license18 years or older and legally able to work in the U.S.Stable work history with good references from past employersPass a drug screen, physical, and background checkPSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus
Why join the PSC team?Founded in 1952, PSC' s longevity is rooted in our commitment to quality service, safety, environmental protection, and taking good care of our employees.PSC is the industry leader in product handling and site logistics services for refineries, chemical producers, and marine transportation providers.Check out our videos at PSC Group - Career Videos to see how the work we do makes a difference and is essential for our economy.Learn more about our company culture and view our PSC Connection employee newsletter at PSC Group - NewsletterOur Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values
Employee Benefits:Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their familiesCompany-paid life, short-term, and long-term disability insuranceMatching 401(k) plan to help employees save money for retirementVacation, sick leave, and holiday benefits (varies by work group)Incentives, discounts, and bonusesIndustry-leading training and development programs
Physical Requirements:
You must be able to:Speak, write, read fluent English. Hear and have good vision.Regular on-site attendance and punctuality is requiredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Apply Now
Alternatively, you can apply to this job using your profile from Indeed by clicking the button below: