Administrative Assistant and Intake Specialist

Are you poised at the intersection of meticulous administrative skill and client-focused intuition, thriving in the fast-paced world of personal injury law? Do you excel in crafting seamless schedules and managing client intakes with a touch of empathy and professionalism that sets you apart?Does your dedication to organizational excellence match your commitment to fostering meaningful client relationships, ensuring they feel supported and informed at every turn?Final question: When faced with a challenge, do you get excited or run away?** IMPORTANT: TO APPLY **If you have any questions, please email recruit@crisp.co only.Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.**RECRUITERS DO NOT CONTACT**Ledyard Law LLC, founded on David Ledyard's passion for making a tangible impact in people's lives, is not just a law firm-it's a sanctuary for the voiceless and a fortress of integrity and honesty. Situated in the heart of Baltimore, MD, Ledyard Law is dedicated to rolling up its sleeves to fight for justice, telling the stories of clients with heartfelt authenticity, and navigating the complex medical and insurance landscapes. Here, clients find a friend in their legal representation, not just a legal suit.Our commitment to excellence is mirrored in our dedication to our clients, building relationships that go beyond the courtroom, ensuring they are always in the loop with regular updates and clear communication. With about a large, ongoing case roster, and welcoming hundreds of new cases annually, our team is a testament to dynamism, empathy, and unwavering support.We are seeking an Administrative Assistant and Intake Specialist to join our ranks, stepping into this combination, crucial role. This role demands a sense of urgency, ready to embrace the responsibilities with vigor and precision.What You'll Do:Administrative Support:Streamline and manage David Ledyard's schedule, promoting peak organization and efficiency.Serve as a pivotal liaison between David and other team members and/or outside entities (courts, medical facilities, providers, insurance companies, and so on), ensuring clear and prioritized communication.Assist in managing David's professional commitments, thereby allowing him to concentrate on strategic firm decisions.Engage in document drafting, editing, filing, and publishing, including critical documents like Letters of Representation and Personal Injury Protection forms.Client Intake and Communication:Handle a high volume of incoming calls with professionalism and empathy, establishing a stellar first impression.Oversee the client intake process, from scheduling consultations to screening cases, ensuring a smooth and welcoming client journey.Ensure information is conveyed promptly and accurately, upholding the firm's high standards of client service.Measures of Success:24-timeline turn-around for all client communicationEnsure no tasks are dropped day to dayDotted line accountability for timely case closureMoving client timely through all stages, ensuring no client remains stagnant Project Coordination:Assist in tracking and following up on special projects within the firm, providing regular updates to keep David informed on key developments.What We're Looking For:Experience and Education:At least 3 years of proven administrative and client experience, ideally within a legal setting, with a preference for backgrounds in personal injury and/or immigration law.High School Diploma or equivalent; further qualifications in legal administration are a plus.Skills and Abilities:Outstanding organizational skills and meticulous attention to detail.Exemplary communication abilities, both written and verbal, fostering teamwork, collaboration, and instilling trust and confidence in both our clients and outside entities.Proficiency with legal-based CRMs, particularly CLIO (or similar) preferred.Why You Should Work Here:Be at the forefront of merging cutting-edge technology with the noble pursuit of justice.Contribute to a culture that values innovation, dedication, and a personalized approach to legal services.Make a meaningful impact on the lives of those we serve, enhancing their journey toward justice through technology.Perks and Benefits:Competitive Salary: We are committed to offering competitive compensation that aligns with the expertise and experience our candidates bring to the table. For this role the salary range is $50,000 - $60,000 annually, commensurate with experience and qualifications.Retirement: 401k, 3% match - 90 days inTime off: 10 paid days off. Off every court holiday as well (14 days)Health insurance: You choose we, we pay with a monthly stipend (up to $450, monthly)Join Our Team:Step into a role at Ledyard Law where your organizational prowess meets client advocacy head-on, and your efforts lay the groundwork for a revolution in personal injury law. As a pivotal member of our team, you will be at the forefront of streamlining operations and enhancing client interactions, utilizing a blend of empathy, technology, and innovation to leave an indelible mark on the legal landscape.Your insight and dedication will be the driving force behind our mission, elevating our practice and redefining what it means to serve those in need. Through your meticulous management of schedules, client intakes, and case coordination, you will be directly contributing to the efficiency and effectiveness of our client service.We invite you to embark on a career at Ledyard Law, where challenges are approached with strategic innovation and opportunities for impact are abundant. If you are ready to set new standards in legal support and make a tangible difference in the lives of our clients, join us. Together, we will not just navigate the legal system; we will transform it, providing unmatched advocacy and achieving success. Apply now to become a cornerstone of our mission to deliver superior legal services.