RingCentral
Product Strategy & Operations Manager
RingCentral, Belmont, California, United States, 94002
Say hello to opportunities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.This is where you and your skills come in.We're currently looking fora
Product Strategy and Operations Manager
to join our Product Management team. This role will support high visibility, cross-functional projects that span product metrics, product operations, and new product launches. This position is going to an individual contributor role.The team drives strategic Product growth initiatives and heavily contributes to long term growth strategy, strategic planning, operational improvements, and works closely with product leaders and cross functional partners for prioritizing product investments across our product portfolio, partnerships, and potential acquisitions. You will have the opportunities to work closely with the Chief Product Officer (CPO) and executive leaders across the organization to shape strategy and drive operations.Job Duties:Develop deep know how and understanding of RingCentral's business & performance.Market Research: Conduct primary and secondary market research to inform decision making. Period updates on industry trends, competitive landscape, and emerging technologies to identify potential threats and opportunities.Product Strategy & Analytics: Develop consistent usage metrics across all product areas, generate business insights and develop strategic business cases outlining opportunities that unlock potential value.Product Operations: Establish and maintain operational processes and frameworks to streamline product development, deployment, and performance tracking. Identify opportunities for efficiency in processes and operating models.Cross Functional Alignment: Work with cross functional teams such as Product, Sales, Business Development, Marketing, Customer Success, Professional Services, Finance, and Corporate Development, to develop action plans based on the insights and execute strategic initiatives.Executive Presentations: Support communication efforts with executive staff and Board of Directors.Desired Qualifications:5-7 years of work experience with growing levels of responsibility2+ years of experience with a top-tier strategy consulting, product management, or strategy & operations at a high-growth companyTop-tier undergraduate and master's degrees (MBA preferred) or equivalent work experienceExcellent strategic, problem-solving & analytical skills and ability to synthesize a compelling story to drive alignment and outcomes.Analytical mindset with financial modeling and problem-solving skills.Ability to generate insights from data and make actionable recommendations.Experience with enterprise software / SaaS industry, unified communication, contact center, collaboration and cloud technology strongly preferred.Proficiency in Microsoft Office Suite and other relevant software applications. Experience with data analysis tools and techniques and data visualization platforms, such as SQL, TableauStrong communication and interpersonal skills, and a proven ability to build strong collaborative working relationships.Strong project management skills; project management experience leading complex projects.What we offer:Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leaveWellness programs including 1:1 coaching and meditation guidancePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Pet insurance and Pet TelehealthEmployee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral's Product Management team
works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.If you are hired in Belmont, California, the compensation range for this position is between $141,400 and $202,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.#LI-IG1
Product Strategy and Operations Manager
to join our Product Management team. This role will support high visibility, cross-functional projects that span product metrics, product operations, and new product launches. This position is going to an individual contributor role.The team drives strategic Product growth initiatives and heavily contributes to long term growth strategy, strategic planning, operational improvements, and works closely with product leaders and cross functional partners for prioritizing product investments across our product portfolio, partnerships, and potential acquisitions. You will have the opportunities to work closely with the Chief Product Officer (CPO) and executive leaders across the organization to shape strategy and drive operations.Job Duties:Develop deep know how and understanding of RingCentral's business & performance.Market Research: Conduct primary and secondary market research to inform decision making. Period updates on industry trends, competitive landscape, and emerging technologies to identify potential threats and opportunities.Product Strategy & Analytics: Develop consistent usage metrics across all product areas, generate business insights and develop strategic business cases outlining opportunities that unlock potential value.Product Operations: Establish and maintain operational processes and frameworks to streamline product development, deployment, and performance tracking. Identify opportunities for efficiency in processes and operating models.Cross Functional Alignment: Work with cross functional teams such as Product, Sales, Business Development, Marketing, Customer Success, Professional Services, Finance, and Corporate Development, to develop action plans based on the insights and execute strategic initiatives.Executive Presentations: Support communication efforts with executive staff and Board of Directors.Desired Qualifications:5-7 years of work experience with growing levels of responsibility2+ years of experience with a top-tier strategy consulting, product management, or strategy & operations at a high-growth companyTop-tier undergraduate and master's degrees (MBA preferred) or equivalent work experienceExcellent strategic, problem-solving & analytical skills and ability to synthesize a compelling story to drive alignment and outcomes.Analytical mindset with financial modeling and problem-solving skills.Ability to generate insights from data and make actionable recommendations.Experience with enterprise software / SaaS industry, unified communication, contact center, collaboration and cloud technology strongly preferred.Proficiency in Microsoft Office Suite and other relevant software applications. Experience with data analysis tools and techniques and data visualization platforms, such as SQL, TableauStrong communication and interpersonal skills, and a proven ability to build strong collaborative working relationships.Strong project management skills; project management experience leading complex projects.What we offer:Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPPaid time off and paid sick leaveWellness programs including 1:1 coaching and meditation guidancePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Pet insurance and Pet TelehealthEmployee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral's Product Management team
works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.If you are hired in Belmont, California, the compensation range for this position is between $141,400 and $202,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.#LI-IG1