Vets Hired
Technical Support Specialist
Vets Hired, San Diego, California, United States, 92189
About the job Technical Support Specialist
Technical Support Specialist Duties and Responsibilities
Assist customers with remote (phone and email) troubleshooting issues ranging from networking to hardware failures. Provide technical and data analysis support to internal data analyst teams and to authorized service contractors providing field support to our customers. Deliver excellent customer service and maintain professional client relationships. Manage the installation of equipment and the implementation of our services. Organize and maintain IT resources, equipment databases, knowledge-sharing repositories, etc. Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics. This position will work Monday - Friday with rotating weekend support duties (typically every 3 weekends) Requirements:
Computer Science, Information Technology, or Management Information Systems major preferred. Technical Support, Help Desk, or Analytical job experience is also preferred. Familiarity with Windows and Linux-based operating systems. Strong verbal and written communication. Excellent analytical and problem-solving skills. Must love looking at data. Ability to work well in teams. Capacity to multitask and prioritize responsibilities based on business impact and level of urgency. Strong work ethic and attention to detail. Experience with programming languages such as Python is a plus but is not required. Job Type: Full-time
Benefits:
401(k) 401(k) matching Dental Insurance Health insurance Health savings account Paid time off Professional development assistance Tuition reimbursement Schedule:
Monday to Friday Weekends as needed
Technical Support Specialist Duties and Responsibilities
Assist customers with remote (phone and email) troubleshooting issues ranging from networking to hardware failures. Provide technical and data analysis support to internal data analyst teams and to authorized service contractors providing field support to our customers. Deliver excellent customer service and maintain professional client relationships. Manage the installation of equipment and the implementation of our services. Organize and maintain IT resources, equipment databases, knowledge-sharing repositories, etc. Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics. This position will work Monday - Friday with rotating weekend support duties (typically every 3 weekends) Requirements:
Computer Science, Information Technology, or Management Information Systems major preferred. Technical Support, Help Desk, or Analytical job experience is also preferred. Familiarity with Windows and Linux-based operating systems. Strong verbal and written communication. Excellent analytical and problem-solving skills. Must love looking at data. Ability to work well in teams. Capacity to multitask and prioritize responsibilities based on business impact and level of urgency. Strong work ethic and attention to detail. Experience with programming languages such as Python is a plus but is not required. Job Type: Full-time
Benefits:
401(k) 401(k) matching Dental Insurance Health insurance Health savings account Paid time off Professional development assistance Tuition reimbursement Schedule:
Monday to Friday Weekends as needed