Diverse Lynx
Genesys Engineer
Diverse Lynx, Tampa, Florida, us, 33646
Role Description:
Genesys developer Skillsets? Design and developing Genesys Web messaging/Chat Bot solution? Design and implement Genesys Digital Bot solution? Design and implement Genesys SMS Solution? Design and implement conversation flow for Chat bot and SMS channel? Design and build custom integration to query and retrieve data from Enterprise system i.e. Service Now? Design and implement Workforce management.? Design and implement Genesys-Service CTI integration? Design and implement Genesys Self Service Portal? Design and implement Knowledge Management? Design and implement Genesys Agent Assist and Intelligent support queue routing? Build custom dashboard based on business requirement? Troubleshoot and resolve technical issues related to Genesys solutions.? Provide technical support and guidance to ensure optimal performance and reliability.? Collaborate with cross-functional teams to develop customized solutions.. Responsibilities:? Overall 5+ years of experience and proven experience with Genesys contact center technology.? Strong understanding of telecommunications principles and contact center operations.? Proficiency in configuring and troubleshooting Genesys software components.? Excellent communication and teamwork skills.? Ability to work independently and prioritize tasks effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Genesys developer Skillsets? Design and developing Genesys Web messaging/Chat Bot solution? Design and implement Genesys Digital Bot solution? Design and implement Genesys SMS Solution? Design and implement conversation flow for Chat bot and SMS channel? Design and build custom integration to query and retrieve data from Enterprise system i.e. Service Now? Design and implement Workforce management.? Design and implement Genesys-Service CTI integration? Design and implement Genesys Self Service Portal? Design and implement Knowledge Management? Design and implement Genesys Agent Assist and Intelligent support queue routing? Build custom dashboard based on business requirement? Troubleshoot and resolve technical issues related to Genesys solutions.? Provide technical support and guidance to ensure optimal performance and reliability.? Collaborate with cross-functional teams to develop customized solutions.. Responsibilities:? Overall 5+ years of experience and proven experience with Genesys contact center technology.? Strong understanding of telecommunications principles and contact center operations.? Proficiency in configuring and troubleshooting Genesys software components.? Excellent communication and teamwork skills.? Ability to work independently and prioritize tasks effectively.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.