Business Analyst

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services. Global CI offers competitive compensation and non-salary benefits to all eligible employees. Job Description Key Required Skills: Solid experience with Risk Management and Continuous Monitoring tools and process concepts. Experience articulating customer requirements into User Stories and establishing acceptance criteria. Experience in managing competing priorities. Position Description: Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule. Work with the ServiceNow development team to validate the solutions for defined customer requirements. Provide assistance to other Business Analysts on the project team as required. Develop procedures, manuals, and other documentation artifacts as needed. Develop User Stories based on business requirements provided by the stakeholders/technical leads. Document current and future processes and workflows. Manage the User Acceptance Testing (UAT) and validation activities. Engage customers/stakeholders to effectively and capture business requirements. Develop Agile User Stories based on customer requirements (as required). Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities. Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements. Work effectively in a highly matrix team organization. Basic Qualifications Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field 5 years of experience as a ServiceNow CAM or IRM Business Analyst 5 years of experience in designing and building business processes 3 years of experience with process flow documentation creation Understanding of Agile software development practices Excellent verbal and written communication skills including presentation skills Required Skills Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments. Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions. Strong communication and reporting skills. Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones. Desired Skills Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and Monitoring (CAM), and other modules. ServiceNow Certification. Previous Government experience In depth understanding of project management approach covering waterfall, agile and hybrid methodologies. Benefits include: Comprehensive medical, dental, vision, life, and short & long-term disability insurance health savings account Matching 401k retirement plan IRA's and Roth IRA's Generous paid time off and paid holidays Employee recruitment/referral bonus Paid community service hours Tuition reimbursement Employee discounts t Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Global Commerce & Information, Inc maintains a drug-free workplace.